Right Now Residential Reviews 

121
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I was working closely with them to help me move from one flat to another, both managed by them. Despite the slow start of the process, the final stages went smoothly as Mariam from RightNowResidenti... See more

Rated 5 out of 5 stars

I was running out of time due to my arrival date to London and Remy Tracey who part of the right now residential showed me a lot of studio options that really perfect to me. In spite of difficult... See more

Company replied

Rated 1 out of 5 stars

Currently a resident at a RNR property. We haven't heard from our Property Manager for weeks - we have chased several times for several urgent matters and heard nothing, including during a time wher... See more

Company replied

Rated 5 out of 5 stars

Very pleased with Right Now Residential, they're very responsive and they make life as a tenant generally a lot easier than things can be dealing directly with a landlord. Shout out to Noah who recent... See more

Company details

  1. Property Rental Agency

Written by the company

We are a fast growing independent letting and management agent based in central London. We focus wholly on customer service for clients at all levels and take great pride in having a fantastic team and brilliant culture


Contact info

4.0

Great

TrustScore 4 out of 5

121 reviews

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No recent history of asking for reviews

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4.0

All reviews

(121)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Posts marketing letters to grieving families to capitalise on death

Vultures. When my late sister died we placed her shared ownership property on the market. As these types of properties have strict valuation rules, we were not able to sell the property for a long time.

This company looked up the ownership of the flat and obtained my late sister's name and chose to write a few letters to her, telling her how she could sell her flat quickly. I had already returned the first to sender to ask them to stop but they ignored that.

I know that the name was obtained from the title deeds - however just because that can be obtained, it does not mean that companies are permitted to send direct marketing to property owners.

It was extremely upsetting and when I emailed the company to ask them to stop - there was no apology. The sales manager just emailed back and upset me further by telling me it wasn't a GDPR breach and how they had every right to do what they do. They had just used the publicly available information accessed via a system called Spectre.

Just because information is publicly available - that does not mean you can send marketing if someone has not opted in. Receiving letters addressed to my late sister was very upsetting and unnecessary, just because this company wants to win new business.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Mariam Fayad was excellent in my move in!

Mariam Fayad was excellent in expediting my move into my new studio and helped alleviate a lot of stress that comes with a new move and continues to show support even post move which I deeply appreciate. I highly recommend and rate her

16 February 2024
Unprompted review
Right Now Residential logo

Reply from Right Now Residential

Thanks for a lovely review!

Rated 1 out of 5 stars

Do not recommend the agency, completely unresponsive

Please do not go with RightNow residential as we completed our tenancy 5 weeks ago and the team is very unresponsive in returning the deposits that they happily asked for when we moved in. Secondly, a lot of issues we reported were not acknowledged properly or delayed to the extent that you start living with those issues. At the same time very active when it is time to renew the contract or when the rent is delayed by even a single day.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

We are so appreciative and grateful to have found such a professional and trustworthy service. They really help to guide us through the process of renting a property. We would want to use their services again.

14 February 2024
Unprompted review
Right Now Residential logo

Reply from Right Now Residential

Thanks for a lovely review!

Rated 5 out of 5 stars

Chloe was superb 5/5

Fantastic experience dealing with Right Now residential. There were lots of complications with my application and Chloe went out of her way to resolve all the issues I faced in a friendly and professional manner, nothing was too much trouble for her. I couldn't be happier with the service I received. Many Thanks

20 February 2024
Unprompted review
Right Now Residential logo

Reply from Right Now Residential

Thanks for a lovely review!

Rated 5 out of 5 stars

Great Service !

Have recently done the process to move into a new flat, and had the help from Mariam which made the process super smooth !
Real great service, definitely recommend!!

21 February 2024
Unprompted review
Right Now Residential logo

Reply from Right Now Residential

Thanks for a lovely review!

Rated 5 out of 5 stars

Good service

Very pleased with Right Now Residential, they're very responsive and they make life as a tenant generally a lot easier than things can be dealing directly with a landlord. Shout out to Noah who recently helped sort a tenancy renewal with zero fuss.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

I felt really comfortable with Right…

I felt really comfortable with Mariam Fayed from Right Now Resedentials. The move from Germany to England was very complicated, but I received such courteous and friendly advice from her and would happily recommend Mariam Fayed from RightNow again and again

17 January 2024
Unprompted review
Right Now Residential logo

Reply from Right Now Residential

Thanks for a lovely review!

Rated 5 out of 5 stars

About to rent my first ever home alone…

About to rent my first ever home alone in London and Marian was amazing in the way she supported me through this process by answering all my questions and bringing the team together to assist me! Thank you so much!

29 January 2024
Unprompted review
Right Now Residential logo

Reply from Right Now Residential

Thanks for a lovely review!

Rated 5 out of 5 stars

Professional and eager to provide excellent service

Noah Johnny was very professional and would promptly come back to me with all questions and queries I had.
He is professional and always keen to help or redirect if he doesn't know how to answer.
I can't recommend him enough!

15 January 2024
Unprompted review
Right Now Residential logo

Reply from Right Now Residential

Thanks for a lovely review!

Rated 5 out of 5 stars

A big thank you to Noah !

Noah has been great helping me out with the renewal of my contract.
A very professional person, taking his job with a lot of care.
Thank you!

18 January 2024
Unprompted review
Right Now Residential logo

Reply from Right Now Residential

Thanks for a lovely review!

Rated 5 out of 5 stars

Mariam was extremely helpful…

Mariam was extremely helpful and provided excellent service. She went above and beyond to assist me with my request. I highly recommend Right Now Residential for their impeccable customer service.

16 January 2024
Unprompted review
Right Now Residential logo

Reply from Right Now Residential

Thanks for a lovely review!

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