Rigu Reviews 

264
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, praising the seamless ordering process and extremely high standards. Customers frequently mention that the camera accessories and straps are exceptionally well-made, highly functional, and offer great overall value. Many people appreciate discovering unique items and finding a much wider selection than what is typically available in mainstream stores. Additionally, consumers consistently highlight the prompt delivery service, noting that parcels always arrive safely, beautifully packed, and extremely fast. Reviewers often share how happy they are with the helpful personal touch, neat packaging, and direct communication regarding their purchases.

What people talk about most

Product

Users describe positive interactions with product, finding them to be a stroke of genius, well made and... See more

Delivery service

Consumers find delivery service to be efficient and seamless, highlighting that items arrive very quickly and... See more

Quality

Reviewers mention positive feedback about quality, expressing strong satisfaction with well-made and superb... See more

Service

Reviewers highlight positive aspects of service and express great satisfaction with their overall experience.... See more

Order

Customers consistently note positive experiences with order, highlighting seamless processes and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to work with, the whole process from order to delivery has been seamless. I fully support using small businesses whenever possible and Rigu have been excellent. The products themse... See more

Company replied

Rated 5 out of 5 stars

Every now and then you come across a business which is out of the ordinary. Rigu is exactly this, with both a wide range of stock (from the simple and everyday to the totally exotic) and unmatched cus... See more

Company replied

Rated 5 out of 5 stars

Excellent product, ordered magnetic filter adapter. Have been a photographer for over 40 years so have many good filters which I did not want to duplicate with new magnetic versions. These adapters so... See more

Company replied

Rated 5 out of 5 stars

I found Rigu when searching for a new camera strap and have been so impressed that it's not another faceless store but instead a really great personal site where the owner emails you directly to keep... See more

Company replied


Company details

  1. Camera shop

Written by the company

Rigu is a camera straps & accessories company founded in 2011. Offering high quality camera straps, bags, and accessories along with industry-leading customer service for hobbyist and professional photographers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

264 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(264)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice personal service

Nice personal service, very fast delivery and well packaged. Items are expensive but cheaper than importing from the US, also some good multibuy discounts to be had.

10 February 2026
Unprompted review
Rigu logo

Reply from Rigu

Hi Charlotte, thank you very much for the review, and also for understanding about the prices. As a small seller importing niche goods from other small businesses there's quite a lot of factors stacked against me but I always aim to be considerably cheaper than importing from the US.

Rated 5 out of 5 stars

Fast, Great Communication, Order as expected



E-mail received was direct from the owner and hand written with tracking details and explaining which items were in which parcel they delivered extremly fast and well packaged.

Everything was as expected would order from the website again.

9 February 2026
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review Paul, I really appreciate it!

Rated 5 out of 5 stars

Great strap

Great strap, nicely made. It was beautifully packed and sent quickly. Thanks so much.

9 February 2026
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review.

Rated 5 out of 5 stars

Couldn't be better.

Excellent communication about delivery.
Wrist strap product exactly as described; no surprises.
Packaging and delivery perfect.
No bad things to say.
Very happy to support these kinds of companies.

7 February 2026
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review, Kevin!

Rated 5 out of 5 stars

Couldn’t be better

I made an admittedly quite small purchase but the customer service was great and my item arrived quickly.

23 January 2026
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review, Johnny!

Rated 5 out of 5 stars

Very impressed with this rope camera…

Very impressed with this rope camera strap - a high quality product at a great price. Was dispatched swiftly with a lovely accompanying email and I struggle to see why you’d spend double on a joyless product from the mainstream when you can support a small business that does all the right things. Bravo and thank you.

24 January 2026
Unprompted review
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Reply from Rigu

What a great review, thanks so much Mike!

Rated 5 out of 5 stars

Great service from Rigu

Great service from Rigu! The magnetic filter adapters functioned perfectly and have really elevated my hybrid photo/video shooting experience. Andrew was a pleasure to deal with, emailing me as soon as my item was dispatched and being on hand for any queries. Would definitely order from them again!

16 December 2025
Unprompted review
Rigu logo

Reply from Rigu

That's great to hear the adapters are good for your workflow, thanks for the review!

Rated 5 out of 5 stars

Thoroughly recommended

I found Rigu when searching for a new camera strap and have been so impressed that it's not another faceless store but instead a really great personal site where the owner emails you directly to keep you up to date with your order. Very happy with everything I've purchased so far and I'll definitely be back when I need anything else. Plus stickers with your order too!

12 January 2026
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review, Russ!

Rated 5 out of 5 stars

Super Impressed with this Store!

The website was easy to browse and my item arrived extremely quickly during the busy festive season. It was well-packaged and the email communication was very much appreciated. Very satisfied with my experience!

24 December 2025
Unprompted review
Rigu logo

Reply from Rigu

Thanks for taking the time to leave a review, I'm sure you were pretty busy on Christmas Eve! Great to hear that everything went as planned.

Rated 5 out of 5 stars

Perfect

The packaging and communication was superb and delivery was super quick too. I'll definitely be ordering again!

10 December 2025
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review Rich, I really appreciate it!

Rated 5 out of 5 stars

Personalised camera strap

I recently ordered a personalised camera strap for my brother and would highly recommend using Rigu. The page on personalisations was very clear, including recommendations for which colour strap works best for a personalisation. The whole customer experience has been very clear, it arrived quickly and the quality of the camera strap itself is great.

17 December 2025
Unprompted review
Rigu logo

Reply from Rigu

Thanks for taking the time to leave such a lovely review Rachel, that's very kind of you! I'm really glad to hear you were happy with everything.

Rated 5 out of 5 stars

Perfect!

I ordered a camera strap last week, and it came super quick. Nicely packaged, very nice quality item, will most likely last a lifetime. Thank you!

11 December 2025
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review James. It's always good to hear that packages are arriving quickly, especially at this time of year!

Rated 5 out of 5 stars

Great shopping experience from Rigu…

I purchased a leather camera strap from Rigu and a great experience purchasing and received it in great time! Thank you

28 November 2025
Unprompted review
Rigu logo

Reply from Rigu

This is everything I hope to see in a review, thank you!

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery. Products seem well made and do the job. Nice company to deal with.

19 November 2025
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review!

Rated 5 out of 5 stars

Rolleiflex strap is a perfect fit for my 3.5F

Really pleased with my Rolleiflex 3.5F strap. Easy to use website, good feedback on the progress of my order, and the strap for my Rolleiflex 3.5F arrived promptly. It’s a great fit and works perfectly as expected. Really pleased with the overall service and product from Rigu.

26 November 2025
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review Graham, I really appreciate you taking the time, and I'm glad you're happy with the strap!

Rated 5 out of 5 stars

Great quality fractal filters which add…

Great quality fractal filters which add a new exciting edge to your photos, good customer service and speedy delivery.
thank you

22 September 2025
Unprompted review
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Reply from Rigu

Hi Richard, thank you very much for the review, and have fun with your Fractals!

Rated 5 out of 5 stars

First Rate Customer Experience

Purchased a Cam-in leather camera strap. Excellent quality, matched by impeccable service.
Would highly recommend Rigu for camera accessories

18 September 2025
Unprompted review
Rigu logo

Reply from Rigu

That's brilliant, great to hear that you like the strap. Thank you very much for taking the time to leave a review.

Rated 5 out of 5 stars

Delighted with the entire shopping…

Delighted with the entire shopping experience. It's a great pleasure to find an individual pitting his skills against the "big boys" which in this case he wins hands down. Will certainly suggest his products to friends and colleagues.

8 September 2025
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review Ray, I really appreciate it!

Rated 5 out of 5 stars

Really pleased with my new Holdfast…

Really pleased with my new Holdfast harness I ordered. Andrew from Rigu has great communication and a super speedy service, just what I needed for a short notice photoshoot. I will definitely be back for more and would highly recommend.

1 August 2025
Unprompted review
Rigu logo

Reply from Rigu

Happy to help Maxine, and thank you very much for the review!

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