Rigu Reviews 

264
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, praising the seamless ordering process and extremely high standards. Customers frequently mention that the camera accessories and straps are exceptionally well-made, highly functional, and offer great overall value. Many people appreciate discovering unique items and finding a much wider selection than what is typically available in mainstream stores. Additionally, consumers consistently highlight the prompt delivery service, noting that parcels always arrive safely, beautifully packed, and extremely fast. Reviewers often share how happy they are with the helpful personal touch, neat packaging, and direct communication regarding their purchases.

What people talk about most

Product

Users describe positive interactions with product, finding them to be a stroke of genius, well made and... See more

Delivery service

Consumers find delivery service to be efficient and seamless, highlighting that items arrive very quickly and... See more

Quality

Reviewers mention positive feedback about quality, expressing strong satisfaction with well-made and superb... See more

Service

Reviewers highlight positive aspects of service and express great satisfaction with their overall experience.... See more

Order

Customers consistently note positive experiences with order, highlighting seamless processes and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to work with, the whole process from order to delivery has been seamless. I fully support using small businesses whenever possible and Rigu have been excellent. The products themse... See more

Company replied

Rated 5 out of 5 stars

Every now and then you come across a business which is out of the ordinary. Rigu is exactly this, with both a wide range of stock (from the simple and everyday to the totally exotic) and unmatched cus... See more

Company replied

Rated 5 out of 5 stars

Excellent product, ordered magnetic filter adapter. Have been a photographer for over 40 years so have many good filters which I did not want to duplicate with new magnetic versions. These adapters so... See more

Company replied

Rated 5 out of 5 stars

I found Rigu when searching for a new camera strap and have been so impressed that it's not another faceless store but instead a really great personal site where the owner emails you directly to keep... See more

Company replied


Company details

  1. Camera shop

Written by the company

Rigu is a camera straps & accessories company founded in 2011. Offering high quality camera straps, bags, and accessories along with industry-leading customer service for hobbyist and professional photographers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

264 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(264)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service

Superb service. Email arrived stating the tracking number and items arrived on time.
Goods were well packaged. No issues at all. Highly recommended.

21 March 2024
Unprompted review
Rigu logo

Reply from Rigu

Hi John, thank you very much for the review. It's great to hear you were impressed by the service, especially since your order was handled by my brother whilst I was away at the Photography Show.

Rated 5 out of 5 stars

Excellent as usual

Very speedy delivery, excellent communication and customer service. I'm delighted with my filter and can't recommend Rigu highly enough

12 March 2024
Unprompted review
Rigu logo

Reply from Rigu

Thanks so much for the review Caroline!

Rated 5 out of 5 stars

First class service

This the the 2nd order at Rigu and as usual the service is outstanding. I placed the order this morning and have received confirmation of dispatch by lunch time. Many thanks to Neil for standing in for Andy and sending so promptly. The products are really good too. First class service.

27 February 2024
Unprompted review
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Reply from Rigu

Thanks for the feedback, Neil did a great job whilst I was away!

Rated 5 out of 5 stars

Speedy delivery

Ordered some photographic fibre optic brushes and and adapter to be fitted to a torch for light painting. Rigu have a huge range of colours to choose from. The delivered parcel was well packaged and arrived quickly.
A big thank you to Neil for sending out the order on behalf of his brother Andy,

27 February 2024
Unprompted review
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Reply from Rigu

I'm lucky to have Neil to help out when I'm away. Thanks for the review!

Rated 5 out of 5 stars

Rigu best seller ever

One of the kindest and most helpful sellers I have ever met, efficient and honest. if everyone were like him the world would truly be a better place! Well done Andrew

7 January 2024
Unprompted review
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Reply from Rigu

You're one of the best customers Giuseppe!

Rated 5 out of 5 stars

Thin leather camera strap

Thin leather camera strap. Easy ordering and payment. Quick delivery. Lovely strap and packaging. Will definitely use again.

31 January 2024
Unprompted review
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Reply from Rigu

Thanks, Simon!

Rated 5 out of 5 stars

Great Magnetic Filter Adapters

I bought a bunch of magnetic adapters for my existing circular filters and they work really well. The ability to switch filters, without having to screw them on and off, has been something that I've wanted for a long time. Great for getting a Polariser or ND filter on and off quickly and easily.

I even 'pushed the envelope' and got two sets for attaching a pair of screw on lens hoods to the outer thread of 77mm & 82mm polarisers. This is good for telephoto lenses with deep lens hoods, so that rotating the hood adjusts the polariser, without having to remove a bayonet hood, or reaching inside the hood. This had the added benefit of making stiff polarisers easier to turn. However, the caveat is, that with this arrangement, putting the camera (lens down) into a camera bag, will easily knock the hood off. Also, one has to get used to turning the hood carefully, but it does work.

I would recommend getting the Rigu magnetic lens caps. My existing lens caps can be attached to the lens side magnetic adapter (or with a lens side adapter attached to a filter outer thread), but not really that securely, and can fall off in the camera bag; so get the lens caps

These magnetic adapters are incredibly good value for money as compared to others available They also help you save a lot more, by adapting filters you already have, rather than ordering new expensive integral magnetic filters. I only hope that Rigu can extend their range to include 105mm & 112mm sets

The service from Andy at Rigu is first class. I ordered several pair of adapters and he threw in a couple of magnetic lens caps F.O.C.: highly recommended!

1 November 2023
Unprompted review
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Reply from Rigu

Mike, this review is incredible! Thank you so much for taking the time to leave your thoughts so comprehensively. Really interesting to hear about how you're using them for applications that I hadn't considered too.

Rated 5 out of 5 stars

Camera Strap quick release adapters

Recently ordered some camera strap quick release adapters, I had been looking for something like that for quite some time,,they arrived promptly we’re extremely well priced and most importantly very well made and from high quality materials

15 January 2024
Unprompted review
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Reply from Rigu

Thanks for the review David, I really appreciate it!

Rated 5 out of 5 stars

First time using Rigu

First time using Rigu, I ordered the Money Maker camera strap. The order was dispatched and received quickly and I was kept up to date on the order status. I would highly recommend!

12 January 2024
Unprompted review
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Reply from Rigu

Thanks for the review, Brandon!

Rated 5 out of 5 stars

Diopter filters.

ordered some filters Sunday evening tracked and arrived Tuesday lunchtime, quicker than i expected,packaged well,brilliant service.Found the company via youtube channel with photographer Neil Redfearn using filters,well worth a watch.Hoping for similar results myself, highly recomended

8 December 2023
Unprompted review
Rigu logo

Reply from Rigu

Thanks for taking the time to leave a review, it's really appreciated. I'll second that recommendation for Neil's videos!

Rated 5 out of 5 stars

Excellent Service

Excellent service from Rigu. There's a wide range of quality products available on their website and delivery of the order I made was very quick. I wil definately make use of their services again and would highly recommend.

24 November 2023
Unprompted review
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Reply from Rigu

Thank you very much for the review Wayne, I really appreciate it.

Rated 5 out of 5 stars

Prompt and secure delivery

I ordered several items as Christmas presents for my husband. The website was easy to use and the items arrived within a couple of days, securely and neatly packaged.

14 November 2023
Unprompted review
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Reply from Rigu

That's so kind of you to say, thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Great camera strap and excellent customer service

Ordered a pink 100cm rope camera strap so that I could finally take my new (old) camera out for a spin. The strap arrived within the time frame I received from the confirmation email, and in really good packaging. Thank you Andy! I would highly recommend and will be coming back.

19 October 2023
Unprompted review
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Reply from Rigu

Thank you very much for the review Carlos, I really appreciate it.

Rated 5 out of 5 stars

CAM IN Leather compact camera strap

Beautiful product well made and packaged.
You wouldn't find a product like this in a main stream retailer so it's so important to use individual retailers like Rigu.
The service is top class and I will definitely use them again and suggest anyone reading this does likewise.

21 October 2023
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review Mark!

Rated 5 out of 5 stars

Black Simplr F1 Sling Style Camera Strap - Lug Mount

I had some time this week to take my camera out, and I must say that the strap is very comfortable, sleek, and easy to attach to the camera body. It was also well-packaged, and the postage was very fast. I would highly recommend it!

4 October 2023
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for taking the time to leave a review, and it's great to hear you're enjoying the strap!

Rated 5 out of 5 stars

Excellent service

Excellent service. From ordering, to delivery, to the email message keeping me up to date with the order. Very happy with my experience.

26 September 2023
Unprompted review
Rigu logo

Reply from Rigu

Thanks so much for the review Chris, that's really kind of you.

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