Rigu Reviews 

264
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, praising the seamless ordering process and extremely high standards. Customers frequently mention that the camera accessories and straps are exceptionally well-made, highly functional, and offer great overall value. Many people appreciate discovering unique items and finding a much wider selection than what is typically available in mainstream stores. Additionally, consumers consistently highlight the prompt delivery service, noting that parcels always arrive safely, beautifully packed, and extremely fast. Reviewers often share how happy they are with the helpful personal touch, neat packaging, and direct communication regarding their purchases.

What people talk about most

Product

Users describe positive interactions with product, finding them to be a stroke of genius, well made and... See more

Delivery service

Consumers find delivery service to be efficient and seamless, highlighting that items arrive very quickly and... See more

Quality

Reviewers mention positive feedback about quality, expressing strong satisfaction with well-made and superb... See more

Service

Reviewers highlight positive aspects of service and express great satisfaction with their overall experience.... See more

Order

Customers consistently note positive experiences with order, highlighting seamless processes and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to work with, the whole process from order to delivery has been seamless. I fully support using small businesses whenever possible and Rigu have been excellent. The products themse... See more

Company replied

Rated 5 out of 5 stars

Every now and then you come across a business which is out of the ordinary. Rigu is exactly this, with both a wide range of stock (from the simple and everyday to the totally exotic) and unmatched cus... See more

Company replied

Rated 5 out of 5 stars

Excellent product, ordered magnetic filter adapter. Have been a photographer for over 40 years so have many good filters which I did not want to duplicate with new magnetic versions. These adapters so... See more

Company replied

Rated 5 out of 5 stars

I found Rigu when searching for a new camera strap and have been so impressed that it's not another faceless store but instead a really great personal site where the owner emails you directly to keep... See more

Company replied


Company details

  1. Camera shop

Written by the company

Rigu is a camera straps & accessories company founded in 2011. Offering high quality camera straps, bags, and accessories along with industry-leading customer service for hobbyist and professional photographers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

264 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(264)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely products and great services

Lovely products: I bought a leather camera strap and a brass shutter release button, both are great quality at a fair price. The service is equally good, nice communication and fast delivery. Recommended!

3 February 2023
Unprompted review
Rigu logo

Reply from Rigu

Thanks Claudio, you've hit all the points I aim for with the business!

Rated 5 out of 5 stars

Excellent customer experience

Excellent customer experience - I ordered a HoldFast camera strap and it got delivered within 2 days. No fuss and the product is perfect.

1 February 2023
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review Chris, enjoy your strap!

Rated 5 out of 5 stars

Excellent service and correspondence

Excellent service and correspondence. Advised when the item had been posted and it arrived within 48 hours in perfect condition. Thank you 😊

27 January 2023
Unprompted review
Rigu logo

Reply from Rigu

Thanks so much for taking the time to leave a review, I really appreciate it!

Rated 5 out of 5 stars

Holding it together

The website was clear detailed and easy to use making choosing the best neck strap easy, after purchase I received a courtesy email just to thank me for the purchase, on arrival only a few days later the packaging was high quality, the neck strap was impeccable and for the price paid very well priced, tha camera is a eos 5 with grip and heavy lense but due to the strap being good width and supple is not uncomfortable even after a while, they really do hold everything together very stylish and secure.
Excellent bit of kit.

28 December 2022
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review, keep on Plodding!

Rated 5 out of 5 stars

Great strap and excellent service

Ordered a black 95cm rope camera strap on Wed 21st Dec. Despite the run up to Christmas and Royal Mail strikes etc. it was delivered Sat 24th. Very impressed with the strap and the excellent service and communication from Andrew. Fits perfectly on my Hasselblad 907X and a big improvement. I also really like the small leather discs supplied to protect the camera from the rings.

24 December 2022
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review Mark, I really appreciate it.

Rated 5 out of 5 stars

Always deal with owner managed businesses

Placed an order for a dual camera strap from RIGU on the Sunday, spoke to Andrew on the Monday received it on the Tuesday.
In the week before Christmas
Thats exactly why I always prefer to deal with owner manager businesses as they care to get it right

20 December 2022
Unprompted review
Rigu logo

Reply from Rigu

Thank you for such a lovely review. With postage so unpredictable at this time of year it is always great to hear of a fast delivery and also to hear that someone appreciates the service that I offer. Thanks again!

Rated 5 out of 5 stars

Amazing service

Amazing service, Andy generously upgraded to tracked 24hours postage to avoid the strikes. Item was bought as a gift but looks great and was well packaged.

29 November 2022
Unprompted review
Rigu logo

Reply from Rigu

Thanks for taking the time to leave a review Luke, I really appreciate it.

Rated 5 out of 5 stars

super quick postage

super quick postage. Upgraded to RM24 to avoid postal strikes.

22 November 2022
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review David, hopefully the package won't be impacted by the strikes.

Rated 5 out of 5 stars

Great product & service

Great product, service and communication. Once placed order was fully updated on tracking. When product delivered was quality and excellent packaging including nice branded lens wipe.

Will definitely use Rigu in future.

5 November 2022
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review, Dermot!

Rated 5 out of 5 stars

Mustard.

Bought a lovely quality leather strap at a good price, lightening delivery and great communication!

27 September 2022
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the great review!

Rated 5 out of 5 stars

Absolutely brilliant customer service…

Absolutely brilliant customer service from Andy at Rigu. Plus the products they sell are top quality.

Don't hesitate to buy from Rigu, they are excellent!

6 September 2022
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for taking the time to leave a review Tom, I really appreciate it!

Rated 5 out of 5 stars

Superb Service

After seeing one of their products used in a photo on social media i had to visit their website and have a look for myself.
I bought 2 filters, chose next day delivery due to recent postal strikes and they arrived the following day, absolutely beautifully packaged, each in its own case and the box it arrived in was very well package with the invoice inside the box.
I also received an email from them confirming collection by Royal Mail and service from them was just fantastic.
I look forward to using these new filters :)
Lee

6 September 2022
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the kind review Lee, it's always nice to know the packaging is appreciated.

Rated 5 out of 5 stars

Camera shutter release button

I bought some shutter releases from this seller. The products were all very well made, well packaged and well priced. The seller even included a freebie which he felt was not perfect (and therefore not for sale)... the freebie looked great to me.

2 September 2022
Unprompted review
Rigu logo

Reply from Rigu

Great to hear you like the shutter buttons, thanks for the review!

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