Bought a Kawai CN201 bundle for my grandaughter. Arrived the next day but with the wrong coloured piano stool lid. Rimmers immediately changed it for one with a white seat. I'm so glad I dealt with a... See more
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Review summary
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I've recently bought the the ES120 digital piano. When I assembled it I discovered there was a manufacturing fault. I contacted Rimmers, who responded very quickly and helpfully and put me in touch w... See more
I rang up regarding an enquiry for piano keyboard and spoke to James M at Bolton who was very helpful and knowledgeable. The delivery was made within a couple of days and we are very happy with the p... See more
Very helpful and courteous. Open to lots of questions and also called to double check things before and after delivery of the Digital piano The piano came on time and they even told us what to... See more
Company details
Written by the company
Rimmers Music, established in 1978, is one of the UK’s most experienced and trusted piano specialists. Over the years, we have built our reputation on expert advice, careful preparation, and a genuine understanding of the instruments we sell. Today, our focus is entirely on pianos, allowing us to offer a level of knowledge, service and reassurance that only a true specialist can provide. We work with customers across the UK through our piano showrooms, our established website at: www.rimmersmusic.co.uk and our dedicated education sales division, which supports schools, colleges and music services nationwide. We also serve customers through selected online marketplaces where appropriate. We specialise in both new and pre-owned pianos, offering a carefully chosen range of acoustic uprights, grand pianos, digital pianos and portable digital pianos. Every instrument we sell is selected with quality, musical value and long-term satisfaction in mind. Our aim is not simply to sell a piano, but to help each customer choose the right instrument with confidence. Our pre-owned pianos are an especially important part of what we do. We regularly acquire older instruments for restoration and resale, giving well-made pianos a new life and offering customers access to beautifully prepared instruments with character and value. This careful approach also reflects our belief in sustainability and in the lasting worth of a good piano. At Rimmers Music, service is just as important as the instrument itself. Our team is trained regularly and has extensive product knowledge, enabling us to guide customers with clear, honest and practical advice. Whether you are a beginner, an advancing pianist, a teacher, a parent, or a professional musician, we take the time to understand your needs and recommend the most suitable piano for your home, school or performance setting. We also understand that buying a piano often requires a delivery service that is every bit as professional as the sales process. For smaller items, we use trusted delivery partners, and for acoustic upright and grand pianos we provide a specialist delivery and installation service handled by experienced professionals. These instruments are moved, delivered and positioned with the care, attention and expertise they deserve. Alongside piano sales, we have also established Rimmers Music Schools across the UK, where students of all ages receive one-to-one tuition in purpose-built teaching spaces. We offer piano, keyboard and music theory lessons, and we are proud to support students whether they wish to learn for enjoyment or work towards examinations. For added flexibility, we also provide access to our exclusive online lessons. We also offer finance options on qualifying orders, helping customers invest in the right instrument in a way that is manageable and convenient. Above all, Rimmers Music is a piano specialist. We are here to offer knowledgeable guidance, carefully prepared instruments, dependable service and the reassurance that comes from dealing with an established family business with decades of experience.
Contact info
Rimmers Music Ltd, Unit 7, Ribbleton Lane Trading Estate, PR1 5LS, Preston, United Kingdom
- 01772622111
- customerservice@rimmersmusic.co.uk
- rimmersmusic.co.uk
4.8
Excellent
615 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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Excellent
Very good phone and online advice and the digital piano delivered as promised. Delivery driver very helpful. Overall very happy with this experience & the piano
5 November 2025
Unprompted review
Great service and communication
Great service and communication. Will be my go to supplier from now on.
24 October 2025
Unprompted review
Great service
Purchased a clavinova cvp909 with a part exchange clavinova all done online. The whole procedure was very simple and 2 weeks later my piano arrived and was all assembled for me and my part exchange removed. All simple and stress free. Perfect service.
13 September 2025
Unprompted review
Great pricing and swift delivery from…
Great pricing and swift delivery from ordering online. Recommended.
13 October 2025
Unprompted review
Happy customer
Ordering from Rimmers Music was easy and we are very happy with the keyboard we purchased. Their prices were competitive and delivery was speedy. I’d recommend!
21 October 2025
Unprompted review
Easy and quick !
Easy to find what I needed on the website and arrived the next day - great service
16 October 2025
Unprompted review
Very friendly and helpful
Very friendly and helpful personal service. Extremely pleased with the Roland GP-3 electric piano I bought from them.
7 October 2025
Unprompted review
Great Service.
Good choice of instruments with helpful advice from staff in on line videos for purchases.
Delivery service is excellent with next day delivery if ordered early enough and excellent notification from the courier.
14 October 2025
Unprompted review
Excellent company
Excellent company. Helpful; I gave them weeks of hassle over a return but they were very courteous with me. Also best prices around.
14 October 2025
Unprompted review
incredible service
incredible service, great piano I bought over the phone via online. I love everything about Rimmers music. Andrew is extremely professional, kind and knowledgeable. I am proud to be a customer of your piano store
10 October 2025
Unprompted review
A great digital piano
Everything was delivered on time and all communication was extremely efficient. The piano was easy to assemble and looks great. It also has a very pleasant tone and is perfect for our needs.
26 September 2025
Unprompted review
The videos of different electric pianos…
The videos of different electric pianos were really useful. The service was great with delivery one day after purchase. The piano which is a Kawai CX102 has a fantastic sound.
23 September 2025
Unprompted review
Effortless purchase
We purchased online a keyboard for my son to take to uni. Excellent website and delivery was exceptionally fast - literally the next day, even though we were many miles away in London. It didn't mention including a pedal, so we had ordered a separate one which ended up not being necessary, however the company was helpful and this was easily returned and refunded. Very happy with the keyboard and excellent service from Rimmers
10 September 2025
Unprompted review
Excellent Service and speedy delivery
I rang to find out the availability of a digital Roland piano recommended to me by my sister. I was told it was in transit and expected before the end of September. In fact it came into the warehouse within a few days and was shipped almost immediately. I am delighted with the piano and the speed with which it was delivered.
23 September 2025
Unprompted review
This was a great experience
This was a great experience. Thanks to the kindness, the respnsiveness and the expertise of Pete and Euan at Rimmers Music, I was able to buy a great present for my husband on a significant birthday. COuld not recommend more.
18 September 2025
Unprompted review
Delighted
Delighted, digital piano delivered the next day as promised. Well packaged, brilliant Kawai ES120 which I have not stopped playing since day it arrived. I will definitely use Rimmers again.
16 September 2025
Unprompted review
Great experience buying from Rimmers
Great experience purchasing from Rimmers Music. Communication was excellent. Everything they said would happen, happened. The item was well packaged and delivered exactly as they said it would be. I was absolutely delighted and would definitely recommend.
18 September 2025
Unprompted review
Excellent service from this company.
Excellent service from this company.
The keyboard arrived very swiftly and at a competitive price.
Due to subsequent surgery I have been unable to use it yet but have high expectations ,having read many reviews prior to my purchase.
Well done,Rimmers Music!
7 September 2025
Unprompted review
Good price and exceptional delivery.
Good price and exceptional delivery.
12 September 2025
Unprompted review
Yamaha p525 turned up next day as…
Yamaha p525 turned up next day as promised. Well packaged and plays like a dream. Recommend Rimmers for price, delivery and customer service 👌
11 September 2025
Unprompted review
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