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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently praise the wonderful quality of the products ordered online, noting that shipments arrive exceptionally fast and are always securely packaged. People are especially impressed by the extremely responsive support team that quickly answers inquiries and resolves any problems concerning damaged goods by sending immediate replacements right away. Though some customers experienced frustrating delivery delays or problematic courier services with parcels going missing repeatedly during transit across the country. A few reviewers were genuinely dissatisfied with prolonged shipping times, missing components upon delivery, and unhelpful responses from staff regarding extra delivery fees.

What people talk about most

Product

People report positive experiences with product, often highlighting the amazing quality and exceptionally low... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Consumers find order to be positive, highlighting quick delivery times and excellent product quality.... See more

Service

Clients share satisfaction on service, frequently praising quick responses and efficient support when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service Had a low value item from Rinkit - a doormat - go missing with Evri twice. Once via Amazon, once direct. Contacted Rinkit who apologised and sent a replacement immediately.... See more

Rated 5 out of 5 stars

Second time ordering box frames from Rinkit - both times I’ve had speedy delivery. I received one faulty item (chipped glass on a frame - which was sealed). They’ve responded straight away and are sen... See more

Rated 5 out of 5 stars

Bought some garage storage shelves via Tesco and supplied via Rinkit. Unfortunately there was a problem with the item delivered. Looked like the box had been bashed about and opened and some small ass... See more

Rated 5 out of 5 stars

What a great company to deal with. Now on my second order from ringkit. Item arrived promptly and on time. Sadly as it was glass ware one was damaged in transit. I emailed the Customer service team... See more


4.7

Excellent

TrustScore 4.5 out of 5

406 reviews

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No history of asking for reviews

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4.7

All reviews

(406)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling, ordered on Friday 2nd January for Saturday delivery, not seeing the information i have since found out and what they keep repeating to me stating they cant guarantee delivery for Saturday, ok so Monday I was expecting it, its now the 7th and still no delivery, repeated emails to them and repeated responses, its gone from 24 hours to now 48 hours and again another excuse, I think its time i find another company to deal with, there customer service on this occasion is a disgrace and they dont seem to give a dam about the customer (me), I wont be accepting the delivery when and if it does get delivered, I will NOT be paying the return postage and they have failed with there delivery, consumer rights

Responsibility: The seller is responsible for the goods until they are in your physical possession, not the delivery company.

Therefore i will just leave the parcel wherever it is left, inform the company to have it collected

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely superb customer service.

Absolutely superb customer service. The water glasses I bought were beautiful. Unfortunately the courier handed me a damaged oil spray bottle (the 'fragile' plastered all over the parcel was clearly missed by them, and I contacted Rinkit. They despatched a replacement immediately and it arrived in time for xmas!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Speedy delivery and great customer service

Second time ordering box frames from Rinkit - both times I’ve had speedy delivery. I received one faulty item (chipped glass on a frame - which was sealed). They’ve responded straight away and are sending a replacement. Excellent service and I’ll continue to shop with them.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. One item wasn't in stock so immediately let me know. Another item didn't arrive & they sent a replacement that was with me two days later. All items seem good quality & would recommend

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and good quality glasses

I have experienced the most excellent customer service from Rinkit, I ordered some martini glasses, which were very good quality and at a great price, however, when the parcel arrived one of the glasses was broken in the post, I reported this to the customer service and had a reply straight away with an offer of a refund or replacement. I wouldn’t hesitate to recommend this company.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Folding tables purchase

We purchased two of Rinkit's folding tables as we have a larger number of people coming around for Christmas day, and our usual dining table is not big enough.

First of all this is a quality product, well made, sturdy and ideal for festive Christmas meal.

One of the tables did have some damage on arrival, but that is when you see how good a company's customer service is, and I have to say in the case of Rinkit, it was exceptional.

I purchased the product from Amazon, so had to go through Amazon's return process, which only offered the option for a return and refund. But on completion of the return you are given the Rinkit's customer services phone number. I called the number to explain the situation, and Ana was extremely helpful. She sorted our the situation in a couple of minutes, and a replacement table arrived the next day. Fantastic customer service. I would definitely buy from Rinkit again.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

What a great company to deal with

What a great company to deal with. Now on my second order from ringkit. Item arrived promptly and on time. Sadly as it was glass ware one was damaged in transit. I emailed the Customer service team and got a fabulous response within minutes, apologising and sending a replacement-Thank you Ana
In short great company, products with fab pricing and excellent customer service tema

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

My 2nd order was for dinner plates and other items,some of the plates arrived broken,super fast response to my email and replacements arriving in 2 or 3 days,hows that for service,great company and i will definetely be using them again

14 December 2025
Unprompted review
Rated 5 out of 5 stars

First time using this company and OMG…

First time using this company and OMG what a Gold Star service ! Received delivery the following day . Unfortunately one of the items was damaged set an email have a response within 5 minutes with a satisfactory resolution. Well done Rinkit! Absolutely amazing !!!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Problem Resolved

My order arrived on time, but one of the 6 bowls was damaged. After contacting Rinkit, who responded very quickly, a replacement was sent.
No problems. No fuss.
Thank you very much!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered 2 folding tables online and delivered 2 days later. Unfortunately I notice the packaging was burst and after removing the tables from the packaging I found that one of the tables were damaged. I called customer service to explain and was asked to send an email with a couple of pictures which I did. Within 15 minutes I received an email to say I will be sent out a new table in 3 days.
Excellent customer service 👏

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Ordered 36 plates from Rinkit.

Ordered 36 plates from Rinkit.
26 delivered in tact - 10 broken.
Emailed to inform company.
Apology received.
NEXT DAY 36 replacements arrived!!
FIRST CLASS SERVICE!
Well done - RINKIT!29

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional prices and customer service…

I had not heard of RInkit before but they were very competitively priced so I ordered from them. There was an issue with my delivery and order. The customer service from this company was second to none. They were prompt to respond every time I contacted them and sorted the issue quickly and pleasantly. I have no hesitation in recommending this company both for price and customer service and I would be happy to use them in future.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Good shopping experience

The site was easy to look at great prices, different ideas plenty of choices . Simple to order and options to pay. Fast delivery. Did have a little issues, but has been swiftly dealt with. Happy to order from these again great customer service.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company that sell a wide…

Amazing company that sell a wide variety of goods at exceptionally low prices. I received my first order yesterday and was very pleased with it. It comes very well packaged and delivery is next day. Customer service response is extremely speedy and nothing is too much trouble. I would definitely recommend them. This is the first time I have used this company and I can categorically say that I will certainly be using them again.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

The web site was very clear, the ordering was simple, the cost was good and the delivery time was over and above what I expected.
Communication was excellent , postage and packing first class. I wish this company the very best. I hope to be using them again.

28 October 2025
Unprompted review

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