Great customer service Had a low value item from Rinkit - a doormat - go missing with Evri twice. Once via Amazon, once direct. Contacted Rinkit who apologised and sent a replacement immediately.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Contact info
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely appalling
Absolutely appalling, ordered on Friday 2nd January for Saturday delivery, not seeing the information i have since found out and what they keep repeating to me stating they cant guarantee delivery for Saturday, ok so Monday I was expecting it, its now the 7th and still no delivery, repeated emails to them and repeated responses, its gone from 24 hours to now 48 hours and again another excuse, I think its time i find another company to deal with, there customer service on this occasion is a disgrace and they dont seem to give a dam about the customer (me), I wont be accepting the delivery when and if it does get delivered, I will NOT be paying the return postage and they have failed with there delivery, consumer rights
Responsibility: The seller is responsible for the goods until they are in your physical possession, not the delivery company.
Therefore i will just leave the parcel wherever it is left, inform the company to have it collected
Absolutely superb customer service.
Absolutely superb customer service. The water glasses I bought were beautiful. Unfortunately the courier handed me a damaged oil spray bottle (the 'fragile' plastered all over the parcel was clearly missed by them, and I contacted Rinkit. They despatched a replacement immediately and it arrived in time for xmas!
Speedy delivery and great customer service
Second time ordering box frames from Rinkit - both times I’ve had speedy delivery. I received one faulty item (chipped glass on a frame - which was sealed). They’ve responded straight away and are sending a replacement. Excellent service and I’ll continue to shop with them.
Excellent customer service
Excellent customer service. One item wasn't in stock so immediately let me know. Another item didn't arrive & they sent a replacement that was with me two days later. All items seem good quality & would recommend
Thank you Rinkit for sorting my problem…
Thank you Rinkit for sorting my problem and sending my order super quick.
Great service as usual.
Thank you.
Excellent customer service and good quality glasses
I have experienced the most excellent customer service from Rinkit, I ordered some martini glasses, which were very good quality and at a great price, however, when the parcel arrived one of the glasses was broken in the post, I reported this to the customer service and had a reply straight away with an offer of a refund or replacement. I wouldn’t hesitate to recommend this company.
Folding tables purchase
We purchased two of Rinkit's folding tables as we have a larger number of people coming around for Christmas day, and our usual dining table is not big enough.
First of all this is a quality product, well made, sturdy and ideal for festive Christmas meal.
One of the tables did have some damage on arrival, but that is when you see how good a company's customer service is, and I have to say in the case of Rinkit, it was exceptional.
I purchased the product from Amazon, so had to go through Amazon's return process, which only offered the option for a return and refund. But on completion of the return you are given the Rinkit's customer services phone number. I called the number to explain the situation, and Ana was extremely helpful. She sorted our the situation in a couple of minutes, and a replacement table arrived the next day. Fantastic customer service. I would definitely buy from Rinkit again.
Order problems …
Had previously experienced problems with my order . One phone call from Lauren and all has been corrected , thank you very much
What a great company to deal with
What a great company to deal with. Now on my second order from ringkit. Item arrived promptly and on time. Sadly as it was glass ware one was damaged in transit. I emailed the Customer service team and got a fabulous response within minutes, apologising and sending a replacement-Thank you Ana
In short great company, products with fab pricing and excellent customer service tema
Good value and fast delivery
Good value and fast delivery. There was an issue with one order and the customer service was really quick to respond and sort it out.
I will definitely use them again
Exceptional service
My 2nd order was for dinner plates and other items,some of the plates arrived broken,super fast response to my email and replacements arriving in 2 or 3 days,hows that for service,great company and i will definetely be using them again
First time using this company and OMG…
First time using this company and OMG what a Gold Star service ! Received delivery the following day . Unfortunately one of the items was damaged set an email have a response within 5 minutes with a satisfactory resolution. Well done Rinkit! Absolutely amazing !!!
Super quick service
Super quick service, great prices and lovely products. Definitely will buy again from them.
Problem Resolved
My order arrived on time, but one of the 6 bowls was damaged. After contacting Rinkit, who responded very quickly, a replacement was sent.
No problems. No fuss.
Thank you very much!
Excellent service
I ordered 2 folding tables online and delivered 2 days later. Unfortunately I notice the packaging was burst and after removing the tables from the packaging I found that one of the tables were damaged. I called customer service to explain and was asked to send an email with a couple of pictures which I did. Within 15 minutes I received an email to say I will be sent out a new table in 3 days.
Excellent customer service 👏
Ordered 36 plates from Rinkit.
Ordered 36 plates from Rinkit.
26 delivered in tact - 10 broken.
Emailed to inform company.
Apology received.
NEXT DAY 36 replacements arrived!!
FIRST CLASS SERVICE!
Well done - RINKIT!29
Exceptional prices and customer service…
I had not heard of RInkit before but they were very competitively priced so I ordered from them. There was an issue with my delivery and order. The customer service from this company was second to none. They were prompt to respond every time I contacted them and sorted the issue quickly and pleasantly. I have no hesitation in recommending this company both for price and customer service and I would be happy to use them in future.
Good shopping experience
The site was easy to look at great prices, different ideas plenty of choices . Simple to order and options to pay. Fast delivery. Did have a little issues, but has been swiftly dealt with. Happy to order from these again great customer service.
Amazing company that sell a wide…
Amazing company that sell a wide variety of goods at exceptionally low prices. I received my first order yesterday and was very pleased with it. It comes very well packaged and delivery is next day. Customer service response is extremely speedy and nothing is too much trouble. I would definitely recommend them. This is the first time I have used this company and I can categorically say that I will certainly be using them again.
Brilliant company
The web site was very clear, the ordering was simple, the cost was good and the delivery time was over and above what I expected.
Communication was excellent , postage and packing first class. I wish this company the very best. I hope to be using them again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








