Klar 😊 Hier eine lockerere, natürlich klingende Version: Everything went quickly and smoothly, from ordering to shipping, with great updates along the way. I love the quality of Rino & Pelle and j... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I saw the coat in window in cologne city, unfortunately the shop did not have my size, the salesperson told me, that you have a Webshop. I immediately found my dream coat there and ordered it right aw... See more
Company replied
Absolutely delighted with the purchase, delivery was prompt and very efficient, I was kept up to date on its progress and arrived at the said date and time . Thank you.
Company replied
Perfect!! The only thing i would like to mention is that my package came destroyed and by luck the goods inside were not damaged!!! Please keep this in mind for future reference.
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Company details
About Rino & Pelle
Written by the company
Luxury is a feeling that should be attainable by anyone who allows themselves to have it.
Rino&Pelle is known for its versatile outerwear collections and colourful eye-catching pieces. We strive to help every woman achieve a timeless chic style through versatile and affordable fashion items.
Rino&Pelle is known for its versatile outerwear collections and colourful eye-catching pieces. We strive to help every woman achieve a timeless chic style through versatile and affordable fashion items.
VISIT WEBSITE
ABOUT RINO & PELLE
Written by the company
- Beautifully at Ease
- At Rino & Pelle, luxury is not defined by exclusivity, but by the way it makes you feel. It lives in the softness of a favourite knit, the warmth of a coat that feels like home, and the quiet confidence that comes from feeling effortlessly put together.
Our loyalty program
Earn points with every purchase & Enjoy rewards.
Every purchase brings you closer to the next level and even greater discounts.
Contact info
Olivier van Noortweg 6, 5928 LX, Venlo, Netherlands
- +31(0)850643550
- customercare@rino-pelle.com
- rino-pelle.com
Autumn Winter Collection 2026
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and beautiful products!
13 April 2026
Reply from Rino & Pelle
Hi Yolanda,
thank you very much for your lovely review. We’re delighted to read that you’re happy with our service and our products. That means a lot to us.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
Reply from Rino & Pelle
Hi Lara,
thank you very much for your kind review. We’re happy to read that your jacket arrived quickly and that you’re pleased with the quality and design. That’s great to hear.
We hope you enjoy wearing your Rino&Pelle item and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
Reply from Rino & Pelle
Hi Marion,
thank you very much for your kind review. We’re delighted to read that you would highly recommend us. That truly means a lot to us.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
Reply from Rino & Pelle
Hi Anne,
thank you very much for your kind review. We’re happy to read that you experienced our service as great and that you would recommend us. That means a lot to us.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
Great customer service & fast delivery
Great customer service & fast delivery. My purchased item has beautiful quality & great value.
13 April 2026
Reply from Rino & Pelle
Hi Joan,
thank you so much for your kind review. We’re delighted to read that you’re happy with our customer service and the fast delivery. It’s great to hear that you also appreciate the quality and value of your purchase.
We hope you enjoy your Rino&Pelle item and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
High quality products for a very good…
High quality products for a very good price.
Quick delivery,
Really pleased with my purchase.
15 April 2026
Reply from Rino & Pelle
Hi Martine,
thank you very much for your kind review. We’re delighted to read that you’re happy with the quality of our products, the great price and the quick delivery. It’s wonderful to hear that you’re so pleased with your purchase.
We hope you enjoy your Rino&Pelle item and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
Good quality
14 April 2026
Reply from Rino & Pelle
Hi Maren,
thank you very much for your positive review. We’re happy to read that you’re satisfied with the quality. That’s great to hear.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
All very efficient
All very efficient, unfortunately the item did not suit and had to be returned. I look forward to my refund.
13 April 2026
Reply from Rino & Pelle
Hi Catherine,
thank you very much for your review. We’re glad to read that everything was handled efficiently, although we’re sorry the item did not suit you.
Your return will be processed as soon as possible. If you have any questions regarding the status of your refund, please feel free to contact our customer care team at customercare@rino-pelle.com
We hope to welcome you back in our online shop in the future.
Kind regards,
Team Rino&Pelle
I saw the coat in window in cologne…
I saw the coat in window in cologne city, unfortunately the shop did not have my size, the salesperson told me, that you have a Webshop. I immediately found my dream coat there and ordered it right away! It arrived quickly and I‘m so happy with my new coat. The colour, the fabric and the style are great, the quality is one of a kind.
13 April 2026
Reply from Rino & Pelle
Hi Inge,
thank you so much for your wonderful and detailed review. We’re so happy to read how you discovered your coat and that you were able to find your perfect size in our webshop. That makes it extra special.
It’s great to hear that the delivery was quick and that you’re so pleased with the colour, fabric, style and quality. That truly means a lot to us.
We hope you enjoy wearing your Rino&Pelle coat and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
great,choise,speedy delivery
2 April 2026
Reply from Rino & Pelle
Hi Betty,
thank you very much for your kind review. We’re happy to read that you’re pleased with the selection and the speedy delivery. That’s great to hear.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
Reply from Rino & Pelle
Hi Carla,
thank you very much for your kind review. We’re happy to read that your order was delivered quickly and that you’re pleased with the product. That’s great to hear.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
It was good service. Delivery to Ireland is very expensive
It was good service. But the delivery to Ireland is very expensive
27 March 2026
Reply from Rino & Pelle
Hi Suzanne,
thank you for your review and for your kind words about our service. We’re happy to hear that you had a positive experience overall.
We understand that the delivery costs to Ireland can feel high and we appreciate you sharing this feedback. We are continuously reviewing our shipping options and your input is very valuable in this process.
We hope to welcome you back in our online shop in the future.
Kind regards,
Team Rino&Pelle
Reply from Rino & Pelle
Hi Carita,
thank you very much for your lovely review. We’re happy to read that you’re pleased with the Danja coat and that it arrived quickly in Finland. That’s great to hear.
We hope you enjoy wearing your Rino&Pelle item and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
Absolutely perfect
The articles I ordered are of very good quality and the price (sale) incredibly good, delivery was quick, service also good. Perfect!
26 March 2026
Reply from Rino & Pelle
Hi!
thank you so much for your wonderful review. We’re delighted to read that you’re so happy with the quality of the items, the great sale price, the quick delivery and our service. That truly means a lot to us.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
Reply from Rino & Pelle
Hi Jos,
thank you very much for your kind review. We’re happy to read that you’re pleased with the quick delivery and the beautiful quality. That’s great to hear.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
Fabulous clothes and great quality…
Fabulous clothes and great quality bought the Abiu jacket its amazing
Runs big.
Such choice on the site.
One of my favourite.
24 March 2026
Reply from Rino & Pelle
Hi Mary,
thank you so much for your lovely review. We’re delighted to read that you’re so happy with the Abiu jacket and that you appreciate the quality and the wide selection on our website. That’s wonderful to hear.
Thank you as well for mentioning the sizing. Your feedback is very valuable and helps other customers too.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
I was kept updated and great service…
I was kept updated and great service and received a lovely free gift
Thank You
24 March 2026
Reply from Rino & Pelle
Hi Geraldine,
thank you very much for your kind review. We’re happy to read that you felt well informed throughout the process and that you experienced our service as great. Nice to hear that you also enjoyed the free gift.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
Lovely site easy to get size
Lovely site easy to get size
And prompt delivery
Very good service
27 March 2026
Reply from Rino & Pelle
Hi O'Sullivan,
thank you very much for your lovely review. We’re happy to read that you find our website easy to use and that choosing the right size was clear. It’s also great to hear that the delivery was prompt and that you experienced our service as very good.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
Easy to place order and arrived quickly.
26 March 2026
Reply from Rino & Pelle
Hi Bernie,
thank you very much for your kind review. We’re happy to read that placing your order was easy and that it arrived quickly. That’s exactly the experience we aim to provide.
We hope you enjoy your Rino&Pelle purchase and look forward to welcoming you back in our online shop.
Kind regards,
Team Rino&Pelle
One of the coats was send in a bag
One of the coats was send in a bag. The other in a box. In a bag you get a coat with many creases and ……
26 March 2026
Reply from Rino & Pelle
Dear customer,
Thank you for your feedback. We’re sorry to hear that one of the jackets arrived wrinkled. You’ll find instructions on how to best remove the wrinkles in the care instructions included with the item. If this doesn’t produce the desired result, you can always contact our customer service team via email. They’ll be happy to assist you.
Team Rino&Pelle
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