Excellent service! They made everything simple and stress-free, and answered all my questions promptly. I highly recommend this agency to anyone needing visa assistance
Company replied
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See what reviewers are saying
Lovely Schengen agent who are more than a happy to attend to your queries anytime and any day. They are calm, patient and helpful. They are excellent in helping you secure a Schengen appointment. Thei... See more
Company replied
Very good experience I had. He is very respectful and polite while doing his best to make customers happy.
Company replied
Riogrannde Travels is just the best. They are reliable and trustworthy. They give the best travel advice and are the best guide throughthe process. From assisting me to getting a closer visa appointme... See more
Company replied
Company details
- #16 of 21 best companies in Visa Agent
- #1 of 1 best companies in Tourist Information Centre
- #174 of 203 best companies in Travel agent
- #68 of 100 best companies in Travel deals
Written by the company
We are a visa agent and travel advisory service business registered in the United Kingdom, with operating office in Birmingham. We specialise in Visa application support accross all parts of the world, particularly to the following countries and regions; SCHENGEN, UNITED STATES OF AMERICA, CANADA, JAPAN, CHINA, SOUTH AFRICA, EAST AFRICA, THAILAND, MEXICO, BRAZIL, SINGAPORE, THAILAND, INDONESIA, MALAYSIA, VIETNAM, MEXICO, QATAR, THE UAE, and lots more. We also orgaanise bespoke holiday packages that cater for individua, groups and families, and other travel logisitics.
Contact info
26 Clement Street, B1 2SL, Birmingham, United Kingdom
- 07355633212
- office@riogranndetravel.com
- riogranndetravel.com
4.5
Excellent
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Reply from Riogrannde Travels
thank you very much
Satisfactory.
All your requirements will be met to details and surely you will be happy. A very reliable company.
6 July 2025
Reply from Riogrannde Travels
thank you very much Sir
The humble and keen services with patience I was…
The humble and patience services I was offered by hour company
2 July 2025
Reply from Riogrannde Travels
Thank you so much
PHENOMENAL CUSTOMER SERVICE…
THE CUSTOMER SERVICE WAS PHENOMENAL WITH SWIFT RESPONSE,SUPPORT WHEN I AM STUCK.I WILL USE HIM AGAIN AND AGAIN.I WILL ALSO INTRODUCE HIM TO PEOPLE.TAKE YOUR FLOWERS FOR A JOB WELDONE.HE IS GOOD WITH WHAT HE DOES
2 July 2025
Reply from Riogrannde Travels
thanks so so much. it was a wonderful transaction with you also
Reply from Riogrannde Travels
thank you so much
Multiple entries
Hi Richard
I am writing to thank you for your patience with us despite all the back and forth you showed professional services and you where able to get both mom and my sister visa in a timely manner and gave advice that really helped.
The conference calls,especially with mom. you handled it well with patience, professionalism and Respect.
Thank you so much.
They both got multiple entries.
17 June 2025
Reply from Riogrannde Travels
this means alot! thanks so much. very much appreciated
They were very efficient in providing…
I highly recommend….. Very efficient in providing service
2 June 2025
Reply from Riogrannde Travels
thank you very much
Reply from Riogrannde Travels
thanks a bunch
Unprofessional agent
Unprofessional agent who is rude and vulgar. He will put pressure on you to make payment then delay to secure your appointment. He lacks customer service skills and does not respond to questions appropriately. I would not recommend, and if you chose to proceed I’d say BUYER BEWARE. I expect that he will respond to this giving a counter narrative of what occurred - similar to what he does for all the low reviews. But the truth is he rude and there is no value for money here.
13 April 2025
Reply from Riogrannde Travels
Hello Lilian, Thank you for your feedback. we do respond to all reviews and encourage honest feedback, so yours is definitely welcome. From what i recall, your application with us was smooth and an appointment was gotten just in time as your friend mentioned he was away for a long time, the delay to book an appointment was very much based on your direct instruction to only book an appointment within a specific time of availability. Furthermore, you are aware i did not have a transaction with you, but your friend, Mr Andy. Your dissatisfaction only followed after i declined to speak with you considering that you were not the one i transacted with. Mr Andy on the other hand proved difficult in communication throughout the proccess and will resolve to threats and insults of which you joined in, when i declined to speak with you about a transaction you are not privy to. Data privacy is paramount to us, unfortunately you refused to acknowledge this. Customer satisfaction remains our top priority and this can be evidenced from the majority of feedbacks we have received. Unfortunately our efforts wasnt enough for you and this is completely understandable. We always guarantee civil and respectful communication and expect same in return. Overall, i apologise for your experience and i assure you, we will continue to do better and further feedbacks will evidence it. Thank you and i hope you both have peaceful days ahead.
Great experience and very professional…
Great experience and very professional and detailed
19 May 2025
Reply from Riogrannde Travels
thank you so much
Excellent service
He provides a great advise and support, he assisted me with the process.
8 May 2025
Reply from Riogrannde Travels
Thank you for trusting
Reply from Riogrannde Travels
thank you very much
Excellent customer service.
I had a wonderful experience with this travel agent. Their professionalism and excellent communication made the entire process smooth and stress-free. Highly recommended!
30 April 2025
Reply from Riogrannde Travels
thank you so much
Very efficient visa facilitation service
Very efficient visa facilitation service especially navigating the difficult and tricky Schengen process in the UK.
14 April 2025
Reply from Riogrannde Travels
thhank you so much
Brilliant and smooth all through
Brilliant and smooth all through, the professionalism displayed in my application is top notch
15 April 2025
Reply from Riogrannde Travels
Your feedback is highly appreciated
Professional and always deliver
Richard is very professional, kind and soft spoken. This is my second time using his company for Schengen visa application, I am not only happy with the service I'm eternally grateful to Riogrannde for working tirelessly to secure an appointment for me.
3 April 2025
Reply from Riogrannde Travels
Thanks for always trusting. Your feedback is highly appreciated
Reply from Riogrannde Travels
Your feedback is highly appreciated. Thank you
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