RIPNDIP Reviews 113

Their t-shirts size is not true they come really small and I'm very disappointed because they are not going to exchange for a medium size customer service is not good. And again their size chart is not real. If you buy on sale they don't exchange!!! I don't like the quality and I'm not going to buy ever again !!!!

I’ve ordered from RIPNDIP 3 times…. Only one out three orders have arrived with the correct items. First time- fine. Second time- never got here. Now my third time, I am missing an item that I have paid for. However RIPNDIP have introduced a new system where YOU, the customer, have to pay extra just to make sure your order is “guaranteed” to arrive in full. To make matters worse, order protection price is based on how much you’ve spent, for example, I spent £40 so I have to spend another £40 for protection. Still waiting for a reply but I doubt they will offer me any sort of compensation because I didn’t spend extra money so they can do their job properly.

fool me once, shame on you, fool me twice, shame on me!

Absolute scammers! It is beyond me that they are able to get away with this!!! I’m fuming. I’ve had enough!

3 months later and the order is only delivered because I charged it back with the payment provider. Funny how as soon as I dispute the payment a few days later they provide a reference and have finally sent it, yet I’d heard nothing before hand since the order in November. I wouldn’t buy from this place anyway it was a Christmas gift so it’s no use to me now

Order placed on December 6th
Still haven’t received it.
Worst customer service, they say they still processing g the order , that they do have the products in stock , but are having problems to find them!!!

Another black Fri order never delivered.
A couple of emails to say they were working on my November order before getting the silent treatment when asking for a refund.
Chargeback issued and suddenly they were responsive again - money returned. Awful service. Why take on so many orders with no way to fulfil.

Received broken goods and they refused to pay for the return or refund the item. Fraudelent seller - beware!

As per the other recent reviews, placed an order during their Black Friday sale. 2 Months on and still no delivery. Any email replies from them simply says they are working hard to fulfil orders and that i should receive soon. I'm pretty sure that they have no intention of fulfilling the majority of these Black Friday orders. If they really were struggling to fulfil orders, why then did they then run another promotion for the Xmas period?

Horrible experience. Currently I am in the process of getting a chargeback from my bank, because they are ignoring my request to issue a refund. Order was placed on 29th of November. I agreed to wait at first, but on January 2nd I asked for a refund, as they couldn't give me shipping information. Since then I am being ignored - today is 13th of January.

They do not even deserve one star. For such a large company, I can’t believe how terrible this experience has been. Ordered on Nov 25th and as of today, Jan 6th, still zero updates on when they will be shipping my order. I’ve received canned responses, only because I’ve emailed first. There has been ZERO updates from RIPNDIP. I will be also reporting them to BBB. They’ve lost a customer, a mom of teen boys. We will never purchase from them again. I think we too, were scammed.

Edit: Jan 19th, received an email saying my order was shipped (FINALLY), but the tracking # does not provide a timeline of expected delivery. We'll see how long this part takes, it's only been two months...

Absolutely abysmal service from a company as big as this. Long wait times, awful communication, complete mess. Quality of everything they make is also subpar, bought many things over the years and they all end up with holes in. Don't be fooled by their designs, they clearly don't care much about the customer.

Do not buy on the website ! I have never recieved the order and they just ignore the comms sent ! Worse customer services ever !

Placed an order on Dec 8th for Christmas gifts for my kids. Still have not shipped.. today is Jan 4th. Customer service stopped responding. Will dispute the charges with my credit card company.

Ordered items in late November, and I am still waiting for the shipment confirmation at the start of January. The only response I received was that they are dealing with a large volume of orders. So disappointing and unprofessional. Do not buy from them

Made my order November 21st 2022, still no tracking number and it haven’t been shipped yet!

I ordered Christmas presents black friday weekend,and 2 days after Christmas still now shipment or even responses back from inquiries asking about said package.Tjey just charged my card and ignored me I haven't even received an itemized confirmation of the sale.Extremely unprofessional at this point I'm doubting I'll ever get my products from them.

Ordered the first week of December with a 12 day estimated ship time and plenty to spare for Christmas. I’ve gotten a number of lame promo emails but no tracking numbers, packages or any information about when this gift will arrive. Checked out social media and there’s plenty of excuses about logistics and unhappy customers with similar no shipped stuff issues. Wish I’d seen that before I committed to the sale.

Bought items from here in the Black Friday sale (late November). Nothing has been shipped. There’s no correspondence from them either even though I’ve emailed them over 20 times to ask for an update and used their online complaints system. I have asked for a refund and still no response!

Absolutely terrible company.... Beware!
Placed an order on the 19th of November, its now Christmas day, and it hasn't even been dispatched. The items were for my sons Christmas presents.
I hope this company and its owners burn!!!

I've order a big order on 21st of November for Christmas it's not here yet and it's Christmas Eve ice never had trouble before but this is ridiculous several people will not get Christmas this year no answers but sure took my oayment out right away very disappointed

Where is my order?? Was advised 7 days for shipping. Been 33 days so far and not even received a tracking number! These are Christmas presents! Customer service just fob you off. A shame as previously was a decent company. Do NOT waste your money!