Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Called today about some set up …
Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to talk with customer service call and with so big respect. Didn't remember his name unfortunately , by accent is english guy which tried to help me in may ways just to be resolved , all the best to him
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Evghenii,
Thank you for your fantastic review. We are delighted to hear our advisor helped answer all of your questions and made your call such a positive experience. We really appreciate your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Thanks Kay for your help with my order…
Thanks Kay for your help with my order today making it easy and clear to buy the Rise Fibre.
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Chris,
Thank you for your review. We are delighted to hear Kay made your order clear and easy from start to finish. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Quick install
Quick install, well communicated, easy to get started. Thanks. Good job.
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We are delighted to hear your installation was quick, well communicated and that everything was easy to get started with. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
He was very well spoken and helped me…
He was very well spoken and helped me out very quick and helped me greatly i would recommend him to anyone he was called jameel
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Daniel,
Thank you for your fantastic review. We are delighted to hear Jameel was so helpful, well spoken and able to resolve everything for you so quickly. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The lady I spoke to likhona was helpful…
The lady I spoke to likhona was helpful polite and very patient excellent customer service thank you very much
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Derek,
Thank you for your wonderful review. We are delighted to hear Likhona was so helpful, patient and polite throughout your call. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Solved the issue with very polite and…
Solved the issue with very polite and friendly service.
Mogamat was excellent
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi David,
Thank you for your review. We are delighted to hear Mogamat provided such polite, friendly and excellent service while resolving your issue. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Bernie took time to hear out my concern…
Bernie took time to hear out my concern re installation of the fibre broadband and explain the installation process.
2 July 2026
Unprompted review
Reply from Rise Fibre
Hi Pascal,
Thank you for your review. We are delighted to hear Bernie took the time to explain the installation process and address your concerns. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Rise Fibre best in Hull
I can't say, how fast and easy install internet. Staff amazing. Friendly and lovely.
I'm impressed. Respect for you RISE FIBRE.
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your amazing review. We are delighted to hear your installation was fast and easy and that our team made such a great impression with their friendly service. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The operator tried his hardest to get…
The operator tried his hardest to get the information from the person that emailed me that my account has been cancelled. It wasn't forthcoming, so it's been left with Rise Fibre to sort out. According the the agent this will get sorted. He has left long a detailed notes on my account, so whoever picks this problem up will see all the information they need to sort the problem out.
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Martin,
Thank you for your review. We are pleased to hear our advisor took the time to investigate your query thoroughly, left detailed notes on your account and kept you informed of the next steps. We appreciate your patience while this matter is being resolved and hope everything is sorted for you as soon as possible. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great service
We were kept informed of every stage from the moment we placed our order. The guys who came to fit the kit were very polite and explained every choice of location in detail. The fitting was neat, tidy and clean. The service worked within minutes.
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear you were kept informed throughout your order, that the installation was completed neatly and professionally, and that everything was up and running so quickly. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great professional and helpful contact from Esona
I phoned with a concern about the handover schedule as I have just joined Rise Fibre. Esona - my liaison, was professional, warm and competent.
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We are delighted to hear Esona was professional, warm and competent while helping with your enquiry. We'll be sure to pass your kind comments on to them. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Peter,
Thank you for your review. We are delighted to hear your installation engineer was so helpful. We really appreciate your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Rang to change my installation
Rang to change my installation. Spoke to Jameel-Ahmed, very friendly, helpful, had a chuckle. All sorted! Thank you.
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Andrew,
Thank you for your wonderful review. We are delighted to hear Jameel Ahmed was friendly, helpful and made changing your installation date so easy. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Jameel was really helpful lovely person…
Jameel was really helpful lovely person really friendly explained everything clear and was a great help
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Natasha,
Thank you for your fantastic review. We are delighted to hear Jameel was so friendly, explained everything clearly and provided such great support. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Hassle free efficient install!
Install was super efficient and the guys went above and beyond helping to move our broken down car to be able to access the porthole. Even helped me move it back too!
Great work guys, thank you!🙏
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Nicola,
Thank you for your amazing review. We are delighted to hear the installation team went above and beyond to help, making the installation both efficient and hassle free. We'll be sure to pass your wonderful feedback on to the team. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Hassle free
Hassle free. Engineer turned up when stated, kept informed throughout. Engineer was friendly, and very conscientious.
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Lisa,
Thank you for your wonderful review. We are delighted to hear your engineer arrived on time, kept you informed throughout and provided such friendly and conscientious service. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Is very good nice speaking
Is very good nice speaking cole is very very nice and give good deals 👍
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Waheed,
Thank you for your review. We are delighted to hear Cole was so friendly and helped you find a great deal. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Respect of appointment time
Respect of appointment time, Respect fully the operator during all the time in my house to do installation. Big collaboration with the company. I hope you could keep this collaboration. Thanks
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Bijoux,
Thank you for your fantastic review. We are delighted to hear your installation appointment was carried out on time and that the engineer was respectful and professional throughout. We really appreciate your kind feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Lawrence Smith did a fantastic job to…
Lawrence Smith did a fantastic job to address my queries.
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mansur,
Thank you for your review. We are delighted to hear Lawrence Smith did a fantastic job answering your questions. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The team were polite and did a good job…
The team were polite and did a good job I am disabled and they made sure there was no mess and ensured everything was working before leaving.
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi TJ,
Thank you for your fantastic review. We are delighted to hear our installation team were polite, left everything clean and tidy, and took extra care to ensure everything was working before they left. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.