Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
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The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 1 week
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Lee Ann was great talked me step bye…
Lee Ann was great talked me step bye step and all is good thank you so much
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Jacqueline,
Thank you for your wonderful review. We are delighted to hear Lee Ann guided you through everything step by step and got everything sorted for you. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Engineer had the wrong address and now…
Engineer had the wrong address and now rise fibre are saying they are going to need to put through a new order that won’t be done for a few days, I am sitting with no WiFi, can’t remember the persons name I spoke to on the phone but his attitude was horrible towards me, asked to speak to the manger 3 times and told the manger won’t do anytbing about it, utter joke of a company
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Kayleigh,
Thank you for taking the time to leave your feedback. We are sorry to read about the incorrect address being provided to the engineer, the delay to your installation and the experience you had when contacting our team. We also apologise that your request to speak with a manager was not handled as you expected. Please respond to the email you will be receiving from Trustpilot so we can investigate this personally and work towards resolving this as quickly as possible. If this issue is still ongoing, we'll do everything we can to help get it resolved.
Kane is brilliant 🤩
Kane is brilliant and understands where customers are coming from based on their feelings and frustrations, he is the person one would want to speak to. Great product specialist and determined to keep customers happy and contented with the services received.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear Kane understood your concerns and frustrations and was determined to find the best outcome for you. We'll be sure to pass your wonderful feedback on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Human and Customer Focussed
Easy to speak to an actual person who sorted out my problem without having to bounce me from operator to operator. Quite a contrast to Sky who required my personal details (name, address, dob, bank account number, amount last paid, date last paid) three times to get a response so processy that I thought I was speaking to AI! Well done Tissan!
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Andy,
Thank you for your fantastic review. We are delighted to hear Tissan resolved your issue quickly and that you found it easy to speak directly with one of our team. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
ACCURATE INFORMATION AND POLITENESS
MIKE GAVE ACCURATE INFORMATION AND WAS VERY POLITE
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Tony,
Thank you for your review. We are delighted to hear Mike provided accurate information and such polite service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Danish,
Thank you for your wonderful review. We are delighted to hear Tomi provided such great customer service and was able to help you. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Beat the price and doubled the speed
Initially paid for a 500Mbps package a couple of weeks ago, noticed soon after that there was a better price for double the speed on a comparison website (exclusive deal). Contacted rise to try to match this as my contract has not even started yet (installation date is a few days from now). The retentions rep at Rise managed to match the speed and even beat the deal on price which I didn't expect. Very impressed with the initial handling of this, contract updated in minutes and sent over. No complaints, really good service so far, let's hope it continues.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Sameer,
Thank you for your fantastic review. We are delighted to hear our team was able to match and even beat the offer you found, updating everything quickly before your installation. We hope you continue to enjoy the same great service once you're connected. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Lovely service but virgin didn't want to lose me
I signed up for a service because it was an amazing deal. However my current provider rang to match the deal and offer more. Rise was easy to sign up for and the person I spoke with was lovely, it was just a pricing decision.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Amanda,
Thank you for your review. We are pleased to hear you found the sign up process easy and that our team provided such friendly service. Although we're sorry to see you chose to remain with your current provider, we appreciate you taking the time to share your experience and hope we'll have the opportunity to welcome you in the future. 🌞
Amazing service
Amazing service, I saw a lot of negativity on Rise as I signed up but honestly ordered Tuesday live and working Friday. Every time I ring they pickup within a minute, and do what I ask. Very easy to work with. Ordered static IP as CGnat wasn’t helping me with hosting games or my remote CCTV very easy to do. Rise if you read this make static IP request able via portal frees up your guys then 😇. Thanks Sara for the help
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Robert,
Thank you for your fantastic review. We are delighted to hear your installation was completed so quickly and that you've consistently been able to get through to our team without delay. It's also great to know Sara was able to help with your static IP request. We really appreciate your suggestion regarding the customer portal and will be sure to share it with the relevant team. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Brilliant to speak to very polite very…
Brilliant to speak to very polite very quick to resolve the issue on the account 10 out of 20
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Daniel,
Thank you for your review. We are delighted to hear your issue was resolved so quickly and that you received such polite service from our team. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Quality of agents and rubbing through…
Quality of agents and rubbing through everything and meeting any expectations. Recommend
Martin was very helpful and friendly .
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We are delighted to hear Martin was friendly, helpful and took the time to go through everything with you while meeting your expectations. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I had to speak to Tomi today regarding…
I had to speak to Tomi today regarding my order and he was so polite respectful and really helpful. I don't like ringing companies up but he made me feel really supported and assured me that what I asked would be carried out. Thankyou.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Amanda,
Thank you for your fantastic review. We are delighted to hear Tomi was polite, respectful and made you feel supported throughout your call. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Well Mike was a very helpful member of…
Well Mike was a very helpful member of your team he helped me to sort out what I needed and I respect him extremely good manners and service
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Darren,
Thank you for your review. We are delighted to hear Mike was so helpful and provided you with such courteous service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
It was amazing talking with Kay who…
It was amazing talking with Kay who made process simple and easy which forced me to give her 5 stars.
18 July 2026
Unprompted review
Reply from Rise Fibre
Hi Ajit,
Thank you for your wonderful review. We are delighted to hear Kay made the process simple and easy for you. We'll be sure to pass your fantastic feedback on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Switching Broadband Provider
For the first time in a long time I didn't feel under pressure. Mike Harrison explained everything and gave me plenty of opportunities to ask questions and allowed me to make the decision to switch broadband provider. The offer is excellent value, will give me faster broadband and save me a fortune against Virgin Media's outrageous renewal offer.
19 July 2026
Unprompted review
Reply from Rise Fibre
Hi David,
Thank you for your fantastic review. We are delighted to hear Mike Harrison gave you the time and information you needed to make the right decision without any pressure. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very good Internet
Very good Internet. No any issues. Very satisfied
15 September 2025
Unprompted review
Reply from Rise Fibre
Hi Jurek,
Thank you for your review. We are delighted to hear you're very satisfied with your internet service and that everything has been running smoothly. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mike was extremely helpful throughout…
Mike was extremely helpful throughout the whole process. He was knowledgeable, professional, and answered all of my questions clearly and honestly. He took the time to explain everything, including the pricing and contract details, which gave me confidence in my decision. Excellent customer service. Thank you, Mike!
19 July 2026
Unprompted review
Reply from Rise Fibre
Hi Suman,
Thank you for your wonderful review. We are delighted to hear Mike provided knowledgeable, honest advice and explained everything clearly, giving you confidence in your decision. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Sales agent Mike great, but customer care needs a review
Initial call with Mike in sales was professional and a pleasant experience. Mike's responses clearly answered my questions, including subsequent clarification of contract details for which I was struggling to obtain elsewhere.
The only negative was a pre-installation/contract question which I tried to have answered from customer care which was time consuming, incomplete and almost a waste of time. Room for improvement there.
15 July 2026
Unprompted review
Reply from Rise Fibre
Hi Paul,
Thank you for your detailed review. We are delighted to hear Mike provided such professional service and answered your questions clearly throughout the sales process. We are sorry to hear your experience with our Customer Care Team did not meet the same standard and appreciate your feedback regarding the time it took to receive the information you needed. We will use your comments to help us improve. We'll be sure to pass your kind words on to Mike. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very pleased so far
Very pleased so far and have found customer service to be very good. I had an idsue serting up a 3rd party router which amthe advisor quicly resolved and all working well now
19 July 2026
Unprompted review
Reply from Rise Fibre
Hi Frankie,
Thank you for your wonderful review. We are delighted to hear our team quickly resolved your third party router setup and that everything is now working well. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Made it quick and easy to switch from…
Made it quick and easy to switch from old provider. Quick install and switch over. Far better speeds, stability and service than previous provider
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Chris,
Thank you for your fantastic review. We are delighted to hear switching to Rise Fibre was quick and easy and that you're already enjoying faster speeds, improved stability and great service. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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