I’m not a Rise customer and I notice the 5 star reviews are for installations and actual user reviews are pretty low. I’m so disappointed. I was hoping to change over to them and now I see I mig... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website easy to use. Router arrived on time but no instructions on set up which was a packing mistake I assume. Rang helpdesk which was answered quickly and set up took minutes. Delighted with price a... See more
Company replied
We got the fiber and so did a lot of people in my area. It was good at first but now it's so bad we can't even watch each other's streams. Another isp company falls flat
Company replied
Brilliant service today from Tobi F. We've been waiting 2 weeks for a broadband router and Tobi resolved the issue within a few minutes. No dramas, just a very polite and calm conversation.
Company replied
Company details
Written by the company
Rise Internet is dedicated to delivering reliable high-speed internet service that keeps customers connected to what matters most. By focusing on underserved rural and suburban communities, Rise helps close the digital divide by providing a competitive, high-quality, and affordable internet option for homes and businesses.
Rise Broadband. We've Got You Covered
Written by the company
- Rise Above the Rest. Experience Faster Internet
- Fast, affordable, high-speed Internet and Wi-Fi for residential and businesses
Contact info
61 Inverness Drive East, Suite 250, 80112, Englewood, United States
- 844-411-7473
- feedback@risebroadband.com
- risebroadband.com
3.4
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m not a Rise customer - revisited
I’m not a Rise customer and I notice the 5 star reviews are for installations and actual user reviews are pretty low. I’m so disappointed. I was hoping to change over to them and now I see I might be trading one headache for another. Sigh. Why can’t we just find affordable and reliable service. Back to the drawing board.
Well, I got a nice response back from rise after writing this review I don’t know if they are a good company or not but at least they listened. Come to find out even though I get mailers at my address from them, their Internet is not available at my address. Go figure that out!
I am now happily signed up with next link and can’t wait for my installation!
11 June 2025
Unprompted review
Reply from Rise Internet
Hello, thank you for leaving your feedback. I encourage reaching out to to get a quote and see what we are offering in your area. We may have a faster speed available than your current provider or a cheaper price. We don't do contracts and offer fixed wireless and also fiber optic internet in some area's! Feel free to reach out to our team to weigh your options and see if we're the right fit for you. You can email us at feedback@risebroadband.com and we'll check availability at your address. Thanks!
Worst Company Ever
Over the years we have had some problems with their service. For the last two weeks our internet connection has been going on and off. Problem is we live in the mountains. Our cell phones and TV run off the internet. Internet goes down, no TV no cell phone. So, when I finally was able to get Someone to help me, they found my dish needs to be readjusted. Told me it would take 8 days before they could get anyone out to fix. That is ridiculous! So Al most 3 weeks without cell phone, TV and internet. Worst company ever!
Bryce Stromberg
2 June 2025
Unprompted review
Reply from Rise Internet
Hello Bryce, thank you for taking the time to leave your feedback. We hold ourselves to a high standard and I am truly sorry to hear that standard was not met in your experience with our service. If you have any future issues or need further support you can reach us at feedback@risebroadband.com and we will be happy to help. Thank you.
Terrible service
Terrible service. I have been without internet for over a week. It took Rise Broadband 8 days to send a technician out, only for the technician to say that Rise Broadband's towers will no longer be able to provide internet to my home. Making matters even worse, Rise Broadband refuses to offer a full refund for the month where I've been without service. Please avoid Rise Broadband at all costs.
30 May 2025
Unprompted review
Reply from Rise Internet
Hello Jason, we regret to hear about your experience and understand that our team has reached out to you about this and are currently working with you on this matter. If you have any issues in the meantime, or need further support, don't hesitate to reach out to our team at feedback@risebroadband.com. We will be happy to help! Thank you for being a valued Rise Broadband customer.
I’ve had Rise for 5 years
I’ve had Rise for 5 years, I never got close to the download speeds they promised, and after a year I called and was told that their equipment at the tower I am using will never hit those speeds.
Lately I have at least 1 day a week without service.
Bye Bye Rise.
15 May 2025
Unprompted review
Reply from Rise Internet
Hell Todd, thank you for taking the time to leave your feedback. We hold ourselves to a high standard and I am truly sorry to hear that standard was not met in your experience with our service. If you have any future issues or need further support you can reach us at feedback@risebroadband.com and we will be happy to help. Thank you.
The tech was very cordial &…
The tech was very cordial & informative.
He was punctual & effective.
9 April 2025
Reply from Rise Internet
Thank you for leaving us a five star review. We are thrilled to hear that you have had a great experience with us and our technician. Thank you for being a valued Rise Broadband customer!
Zero Stars
If I could give zero stars I would! Numerous techs out, 10 hours on calls with their service department, tech (back end) and finally retention....it all adds up to the same thing...unreliable internet, throttled by them, unmet promises and excuses. Always pleasant to speak with someone there....but they aren't interested in solving the issue...just passing the buck to someone else....I had to stop the insanity and move to another service. Ta Ta Rise.... Buyer BEWARE!!
21 April 2025
Unprompted review
Reply from Rise Internet
Hello, we appreciate your feedback and regret to learn that you have had an unsatisfactory experience with us. We hold ourselves to a high standard and I am truly sorry to hear that standard was not met in your experience with us. Please feel free to reach out to us at feedback@risebroadband.com if there is anything we can do in the future to help. Thank You.
Reply from Rise Internet
Thank you for taking the time to leave Rise Broadband a five star review! We're thrilled to hear that have had great experience with us. Thanks for being a valued Rise Broadband customer.
The install guys did great
The install guys did great. The WIFI is doing awesome. Have no issues.
1 April 2025
Reply from Rise Internet
Thank you for sharing your feedback and leaving us a five star review. We're pleased to hear that you have had a great experience with Rise Broadband. Thank you for being a valued Rise Broadband customer!
Reply from Rise Internet
Thank you for sharing your feedback and leaving a five star review! We're pleased to hear that you had an excellent experience with our team. Thanks for choosing Rise Broadband!
Technicians that installed my wifi …
Technicians that installed my wifi were excellent, well experienced and did spectacular job.
Thank you very much
5 April 2025
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician and are thrilled with your installation. Thanks for choosing Rise Broadband!
Reply from Rise Internet
Thank you for leaving us a five star review. We are thrilled to hear that you have a great experience with us. Thank you for being a valued Rise Broadband customer!
Reply from Rise Internet
Thank you for recommending Rise Broadband! We are pleased that you have had a great experience with us. We appreciate you taking the time to leave your feedback.
Switched from competitor for faster…
Switched from competitor for faster speeds, BIG mistake. I have ALL of my equipment routed through APC battery back up surge protection. After multiple visits once to replace wrong grounding block at dish, another time to replace poe and the last time to replace poe AGAIN. This time it was discovered that the tech that replaced the first poe decided to disconnect my APC surge protection unknowing to me. So when their poe went out again, it blew my $700 ROG ASUS GT-AX11000 Gaming Router! David Renshaw with VIP support decided they were not responsible.
"After careful review, we have determined that Rise is not responsible for the damage to your router. Our Power over Ethernet (PoE) devices include internal grounding mechanisms designed to protect connected equipment from normal static discharges.
Additionally, our technicians follow standard installation procedures, which do not require them to connect personal equipment."
1. They should of never disconnected my personal equipment!
2. It was not static, it was the poe going out and becoming so hot it burns to touch.
If not resolved and owning up to their huge mistake, I will be cancelling.
TBD....
2 April 2025
Unprompted review
Installer was very nice!!
26 March 2025
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had a great experience with our technician and are thrilled with your installation. Thanks for choosing Rise Broadband!
Reply from Rise Internet
Thank you for taking the time to leave us a review! We're pleased to hear that you had an excellent experience with Rise Broadband. Thanks for being a valued Rise Broadband customer.
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician and are thrilled with your installation. Thanks for choosing Rise Broadband!
I love my internet thank you so much…
I love my internet thank you so much the guys did an awesome job,very friendly,I told my landlord about it I think he is going to get the service also. I'll recommend anyone who needs internet again thank you so much I'm happy.
28 March 2025
Reply from Rise Internet
Hello, thank you for recommending Rise Broadband and leaving us a five star review! We're thrilled to hear that you couldn't be happier with your service. Thanks for being a valued Rise Customer!
Reply from Rise Internet
Hello, we're glad to hear you're loving your fast and reliable service and your installation went well. We set a high standard for ourselves and are thrilled to hear your positive feedback. Thanks for being a valued Rise customer!
Great service and installers all around…
Great service and installers all around 5 star company
26 March 2025
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
Reply from Rise Internet
We're thrilled to hear that you are having a top notch experience from your initial installation, to your service speeds! Thank you for your valued feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.