No replacement heads available to purchase for the last several weeks. Emailed customer service to know when they would be back in stock but no reply weeks later. Disappointing as I think the brush is... See more
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Great toothbrush, best I’ve ever bought, but unfortunately I have ordered new replacement heads and not received them. I have emailed twice but not received a reply. I wonder whether the company is... See more
Company replied
I purchased the toothbrush on the advise of my Dental hygienist in April 2023 and it completely lived up to the expectations that she had told me it’s an amazing toothbrush but now August 24 .. it is... See more
Great toothbrush 90 day battery was the biggest selling point for me because I was charging another brand off toothbrush 3 times a week after a few years use so I needed an upgrade. And it is quiet an... See more
Company details
Written by the company
Premium Oral-care company selling into Ireland & UK.
Contact info
Ireland
- risussmile.com
3.5
Average
36 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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No replacement heads available to…
No replacement heads available to purchase for the last several weeks. Emailed customer service to know when they would be back in stock but no reply weeks later. Disappointing as I think the brush is excellent.
25 August 2025
Unprompted review
Toothbrush heads
I cannot get replacement heads for my toothbrush. Has anyone else this issue?
24 July 2025
Unprompted review
The brush head was too big and ended up…
The brush head was too big and ended up infecting my gums and causing mouth ulcers, disappointed it didn’t work well for me.
26 February 2025
Reply from risussmile.com
Hey Joanne, can you please email us a photo of the toothbrush head and why it was too big? Thanks, Risus
Very prompt service use the best
Very prompt service, the best sonic tooth brush I have used, with a very long battery life
24 October 2024
Customer response to a query
I purchased the toothbrush on the advise of my Dental hygienist in April 2023 and it completely lived up to the expectations that she had told me it’s an amazing toothbrush but now August 24 .. it is not charging .. ( I will admit in my case the 90 day charge never worked however it want an issue ) but I have sent 3 emails to the company as I believe the life expectancy of electric tooth brushes is 3-5 years I’ve already purchased replacement heads early in 2024 the last e mail was sent on the 15th August I cannot get a reply from the company .. the only course of communication appears to be e mail…. So now I’m gone back to my original electric tooth brush ( it’s not rissus ) I’m really disappointed with Risus customer care .. on the website it has 24/7 .. certainly in my case that is not true .. ..
15 August 2024
Unprompted review
excellent service
excellent service, good value for money. execution of purchase very easy to do
6 August 2024
Very easy to order
Very easy to order, arrived within 2/3 working days, and the product is fantastic it’s my second time purchasing these toothbrush heads, best toothbrush I have ever used
17 June 2024
A quick response to the order placed…
A quick response to the order placed and frequent updates to the status of the order.
Also a very good service from the Royal Mail in handling the delivery.
2 April 2024
Poor delivery time & customer service
I had to chase 2 times via email to find out where my package was.
It took 3 weeks for the toothbrush heads to arrive. The company said it was a computer error.
I asked for the £5 delivery free to be refunded, as it was so late. I heard nothing back.
Not impressed with the service at all.
20 March 2024
Reply from risussmile.com
Hi Sarah, we had some issues with emails going into spam, the 5 GBP delivery has now been refunded. We apologies for any inconvenience caused.
Great toothbrush
Great toothbrush, best I’ve ever bought, but unfortunately I have ordered new replacement heads and not received them. I have emailed twice but not received a reply. I wonder whether the company is still in existence.
Update: was informed that the company had issues with emails. Now received brush heads.
2 March 2024
Unprompted review
Reply from risussmile.com
We appreciate you updating the comments as you have now received the toothbrush heads, if you could update the stars from one also, it would be greatly appreciated. It would be a pity to give the best toothbrush you ever purchased one star, we again apologies for any inconvenience due to emails going into spam. Thanks, Risus Smile.
Helpful customer service
Great product. Very fast delivery and super customer service.
27 February 2024
Great tooth brush
Great tooth brush, my teeth feel squeaky clean, I love it. I ordered it on Sunday and it was delivered on Tuesday. Fabulous service. I have recommended it to my friends
13 November 2023
Fabulous toothbrush
Fabulous toothbrush. Gives the teeth that REALLY CLEAN feel after every brush and keeps them in pristine condition. Highly Recommend
4 September 2023
Quick delivery and good price
Quick delivery and good price. Toothbrush was recommended by my hygenist.The brush is easy to use and effective.
14 March 2023
Brilliant tooth brush love the signal…
Brilliant tooth brush love the signal that prompts you to brush the next side of your mouth means all teeth are getting equal brushing
20 January 2022
Amazing Product & even better service!
23 August 2022
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