Rito Reviews 723

Love the products, kind and responsive customer service! Only constructive feedback is to work on providing more a accurate timeline for expected shipping time. The bottom of the site says 3-4 working days. I knew it would be longer due to the holidays and international shipping (USA). Delivery was over 2 weeks later. Again, no complaints about the actual shipping time only suggestion is that it would be helpful to provide information on shipping time/expected delivery based on general location. Lastly, I wasn't notified that the courier service provider changed once in the US so my package tracking had stopped getting updates and made it appear to be lost. Customer service was very helpful and provided me the new tracking number. Will be purchasing from Rito again but just some suggestions to improve operations for international shipping :).

I appreciate the quick international delivery—also, the adorable pictures of your staff packing orders.

The people at RITO care
The people at rito show they care by doing their job well & that makes me happy
Merry Christmas happy new year 🎆

Yarn was cheap and good quality but shipping took 16 days, and tracking didn't really work, but overall I am happy and will buy again.

I M so pleased with my order. Great quality yarn! The order arrived in a timely manner, all items were as described and all purchased at a great price point. I will be a repeat customer for certain.

At first I wasn't sure as the prices looked too good to be true. But this is now my 3rd order and everything is great. Easy tracking with PostNord, easy pickup here with Canada Post. Super fast shipping and shipping costs are actually lower than ordering from a yarn store in Canada. Will be a customer for a long time to come.

Fast, efficient and reliable. Never had an issue.

Have not received the order due to US Customs.

Rito had Fast order fulfillment and shipping the order off.
Upfront about extra Trump tariff taxes that US customer have to pay - thanks Trump.

Improvement might be : WARNING US orders about the US Custom’s challenge releasing… a small package of yarn.

I was not told until after I purchased my product that there would be a delay in shipping them. It's been more than 2 weeks now and there's been no communication about when the shipment will arrive.

Updated on 18 January. After I wrote the above review, someone reached out to me to re-send my order. Everyone at Rito was really nice about it and they eventually did send the yarn. It just ended up taking more like 4 weeks than 4 days, and I have my yarn now. So, if you don't mind it taking a few weeks to get your yarn, I would recommend Rito!

It took a while to get through customs into the U.S., but the overall shopping, shipping, and yarn experience was good! :)

I just love this company so much!!! The yarn is lovely and the prices are fantastic and that is what keeps me coming back!!! I don't even buy yarn in my own country anymore! This is so much better!!! They have everything I need! I will be a repeat offender here at this yarn shop!!!

Easy to order and true to colour! I’ll definitely consider Rito for future purchases.

The yarn I bought is exactly what I need, and at a price I couldn’t find anywhere else. They shipped it fast and the whole process was great.

This isn’t Rito’s fault, but for any U.S. customers like me, I wish I could have gotten even an estimated arrival date, or that the tracking process included some more detailed information. I didn’t even know it was out for delivery.

But again none of that is Rito’s fault! Still a great process and amazing price.

Took several days (more than 4-6) to receive order. Poor communication via tracking. Package finally arrived open and missing a skein of yarn. Called Rito and left message. Emailed Rito with pictures. No response. Unable to knit sweater due to missing quantity of yarn.

Update:
I finally received my order and fortunately in time for Christmas. The Kid Silk I ordered was received very excitedly by my daughter-in-law. Brownie points for me! I've updated my review from one star to four stars. I did not give it the 5th star because "fast" shipping is promised and in this case, that didn't happen.

I have not received my order yet. I ordered on November 29th. Received an email saying it was shipped on November 30th. By December 6th, it said that it was received by US customs, and now it is December 14th and the email says that my order is "STOPPED" and there is no word on a delivery time. I've emailed Rito but I have not received any response yet. Rito's website claims fast shipping so I figured I had ordered with plenty of time. A delay of a day or two is understandable with good communication, but now I have no idea if I'm going to even receive my purchase at all.

Excellent product, timely delivery. Thank you!!!

I’ve never received the product. It has been stuck in customs for more than a week. I’ve attempted to reach customer service through the number listed on the website during their stated hours, but it goes straight to a recorded message. My emails get an automated response, but no human response.

Colors are as they appeared on website for yarn.

This product arrived so fast, the tariffs were prepaid (what a time we live in-Ugh)
And the yarn was exactly as I expected it to be. Drops has great quality. I never ordered before because I didn't want to order internationally. I thought it would be a hassle, expensive, and take a long time. I was wrong