Appalling service. No customer service at all. Ended up recalling my payment from bank as goods were never delivered
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I ordered over a month ago and no sign of my package. I'm going to try to cancel the bank payment if possible. No-one has answered any of my messages and then I got a email from a company called... See more
I made a order and was told it had been accepted but a couple of days later was informed by my bank my original payment had been returned to my account. I had no communication from ritzyvape.com to sa... See more
After reading reviews I was quick to jump on the thoughts that this company was a scam, I found that the orders section on their dashboard didn’t show my order at all so this added to my suspicion….BU... See more
Company details
Written by the company
RitzyVape.Com is a leading UK vape shop, your one stop shop for the biggest brands in vaping. Shop now for unbeatable prices on vape kits, e-liquids
Contact info
20-22 Wenlock Road, N1 7GU, LONDON, United Kingdom
- info@ritzyvape.com
- ritzyvape.com
No history of asking for reviews
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Its been over 2 weeks and my order is…
Its been over 2 weeks and my order is still “proccessing” hasnt even been shipped, if you want to your parcel to arrive as quick as possible like most people, go somewhere else
I ordered online and wasn't told it had been cancelled..
I made a order and was told it had been accepted but a couple of days later was informed by my bank my original payment had been returned to my account. I had no communication from ritzyvape.com to say my order had been cancelled and couldn't find any reason or explanation on there website as to why. I tried getting in contact with customer services but there's no contact number so can not say customer services is any good at all. just feel totally let down by this company and won't be giving them any more of my custom.
Delivery was on time
Delivery was on time, I got one extra vape as gift. Definitely will buy again.
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