Rivalry.com Reviews 1,611

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service and staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and understanding approach, especially from VIP support. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting fast deposit and withdrawal processes. However, some customers also noted issues with slow withdrawal times and a lack of proactive communication regarding delays. A few other people also felt that customer support could be unresponsive or rude, leading to difficulties in resolving issues and accessing funds.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the kindness, helpfulness, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, quick responses, and overall... See more

Response time

Customers consistently note positive experiences with response times, with many reporting quick resolutions... See more

Service

Reviewers mention positive feedback about service, with many describing it as quick, efficient, and helpful.... See more

User experience

Clients share positive opinions on user experience, highlighting the user-friendly interface and overall ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Rivalry.com for a while now, and I can honestly say it’s one of the best platforms out there. But what truly makes the experience special is their VIP support, especially “Brain.... See more

Company replied

Rated 5 out of 5 stars

Rivalry is always great for newbie bettors due to its friendly UI. Fast response team as well if you have concerns. The promos have also leveled up to even match competitors or even better than them.... See more

Rated 5 out of 5 stars

Been using Rivalry for a long time now and it is definitely one of the better sites I have used based on my own experience. They have a wide range of betting options including both esports and... See more

Company replied

Rated 5 out of 5 stars

I’ve been using rivalry for about 3 years now this is the best gambling site I’ve used. User friendly, customer support is so kind, and the bonuses are so so generous(note: for active gamblers only)


Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Gambling house
  4. Gambling Service
  5. Online Sports Betting Vendor

Written by the company

At Rivalry, we mix sports, esports, and casino into one all-in-one playground for entertainment. Our goal? To make betting more fun, more social, and packed with fresh ideas. We keep things safe, fair, and responsible, so you can focus on enjoying the action and being part of a community that loves the game as much as you do.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Winning Bet Reversed - $1500 removed

Rivalry removed $1500 from my account 5 days after a winning slip settled. The reason: "The markets for this match were unexpectedly kept open longer than anticipated".

1. This is their responsibility and the user suffers for it. "Sorry we're taking your money back because of our mistake."

2. This explanation can apply as they see fit. Would you trust a book that'll throw out a winning slip on their own fault?

3. No other sportsbook cancelled this match, my funds are untouched on other sites where I bet the same game.

4. Rivalry customer chat is fast but as a user you really just care if your winnings get paid. And they removed my win because of their negligence. That's a red flag for me.

I've also been betting for years on Pinnacle and Betway but have never had a single winning slip reversed. So in conclusion if you're looking for a trustworthy betting site - no I don't recommend Rivalry.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

The chat support was good

The chat support was good, and will check more on it in the future. Certainly needs more improvement for the emailing system tho. (CONTEXT: Emailed dec: 5th to one of their team members but a different guy replied but just left me hanging xd)
And with the overall experience of my friends, workmate and groups on social media, I could say that betting here at Rivalry would be great for me.

Bet responsibly everyone and have a great last month of the year!

7 December 2023
Unprompted review
Rated 4 out of 5 stars

This rivalry is one of the best casino…

This rivalry is one of the best casino and betting site. Very easy to use, fast cash in, and also they have a promo code for you. The problem that i dont like too much is the cash out, it takes 3-5 days sometimes a week. But its for us, they checking again and again

17 May 2023
Unprompted review
Rated 5 out of 5 stars

I've been using Rivalry as my main…

I've been using Rivalry as my main betting site I don't bet normally online because I am scared of scammers but Rivalry is Different. I can bet and enjoy at the same time because they have some casino games that I enjoy, that is why I will recommend Rivalry to my friends.

9 September 2023
Unprompted review
Rated 5 out of 5 stars

Rivalry Website

I've been using the website for a year now and I really like the user interface. More options to bet on your favorite teams and they keep improving througout the year. They also address the slow withdrawal process from 3 business days up to an hour or so. Still, the timeframe is 3 business days if in case there's something wrong on the receiving end.

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Easy and fun

Very easy and also fun madali lang ma gets yung mga games and also magagaling ang mga admin sa pag assist.

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Recommended betting site

Recommended betting site. Lots of choices here either sports or esports. Customer support reply fast. No need an agent to make an account so no need to worry about your money. But sometimes took long to withdraw but i understand that. Your money are safe here 👌. Overall 9/10

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Satisfaction from you avid member

Well, so far, my experience here in rivalry, even if I'm new here in tribe and a newbie in betting, the excitement of winning is one of my favorites. The company, rivalry itself, are doing well together with its admins by maintaining the community away from toxic, admins are very interactive with its members, queries are well answered explained. Lastly, rivalry promo codes are very useful, more codes soon, please. Thank you!

8 September 2023
Unprompted review
Rated 4 out of 5 stars

User friendly

Easy to cash in, many choices for cashout and good design of website. hoping to see more feature and bet option in dota games.

8 September 2023
Unprompted review

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