Rivatiles Reviews 3

Very bad aftersale experience.

Bought laminate flooring for my house, Sales team was very good, can't complain. After tyle instalation, it was noticed tyle has marks all over its surface, causing the impression tyle is not clean.

After several emails, phone calls, and in person, they sent a manufacturer sales person to see the house.

During his visit, the salesman saw the marks, checked if floor was clean (which was), made a vídeo and photos from the floor.

A week after his visit, I sent him an email asking for an update. He wrote.me back , saying I am not maintaining the floor properly. The marks were probably caused due chemical products. But floor is 3 months old, and I have absololutelly not ised any chemicals that might have caused this problem.

I wrote him back, challenging him to check unopened boxes I kept , to see if the tyles have the same marks. But he wrote.me back saying his position will not change, and that I am the cause of the marks at the floor.

No complainins with sales team, but absolhtely no calls, messages, from the shop regsrding my problem. Very frustating.

Karen is the go to lady in RIVA excellent customer service Fantastic for ideas & ever so helpful . Karen took all the dreaded work out of bathroom renovations & made it a real pleasure for us . Five stars isn’t good enough for her 500 is more like it . People like Karen don’t get enough credit for sure .
I recommend a lge pay rise & any other perks that you can put with it . John & Marie Lynch

Riva Tiles and Bathrooms, Cork is a great store, with lots of selection, competitive pricing and the best Customer Service experience from Raquel and the team anyone could hope for. They were so helpful in product choice, efficient ordering, delivery and follow up support. I highly recommend them as the go to provider for all things tiles and bathroom.