Rivercross Driving School 

Reply from Rivercross Driving School

Feb 12, 2025

Hi Ibrahim

I’m sorry to hear about your frustration, and I understand your concerns. However, I’d like to clarify a few points.

The cancellation of your booking was initiated by you due to a change in your circumstances. We initially agreed on a test for April, but you later requested a mid-February test, which we couldn't accommodate on such short notice. As a result, we offered you a full refund.

The delay in processing the refund is due to circumstances beyond my control, specifically a personal legal matter unrelated to the business, in which I had all my devices seized. I want to assure you that this does not affect our commitment to refunding you, and we are actively working on it. I offered an initial payment as a gesture of goodwill to show that this isn’t a scam, but you declined it, wanting the full refund instead. Please know that I am doing everything I can to resolve this and send the full amount.

I sincerely apologise for the inconvenience, and I appreciate your understanding as we work through this.

Reply from Rivercross Driving School

Feb 12, 2025

Hi Cory, I apologise if you feel like we have scammed you, but I do find your review a bit misleading. You are getting a full refund, I have never denied your cancellation and refund request.

I want to clarify that the cancellation was initiated by you shortly after booking, and was not due to any failure on our part. While you were only entitled to a partial refund according to our policy, I made an exception and offered a full refund. I’ve already sent part of the payment as a sign of good faith—something a scammer wouldn’t do.

The delay in processing the full refund amount is due to circumstances beyond our control, which I can prove. Please know that I’m actively working to refund the remaining balance as quickly as possible.

Reply from Rivercross Driving School

Jan 18, 2025

Hi Stefanie, please check your email as well as your spam folder. We're trying to refund you but need your bank details. Thanks

Reply from Rivercross Driving School

Jan 13, 2025

Thank you for your feedback. We are alarmed to hear that you think this is a scam.

We’d like to clarify the misunderstanding. The location you're likely referring to is a building where our old office was located (The Foundry Business Centre), you can contact them to confirm this. Unfortunately, Google Maps has incorrectly marked the pin in the middle of the road and we're having difficulty changing it.

Regarding our reviews, all of our Trustpilot reviews are verified and come from genuine customers who have used and valued our services. We aren't in the business of scamming people, and can prove our services are legitimate.

Kind regards,
Rivercross Driving School