Riverside Reviews 446

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the platform for making video and podcast creation and editing remarkably easy, even for novices. Many highlight the high-quality recordings, often described as studio-quality, and appreciate the efficiency of the editing tools, which significantly speed up content creation. People also value the frequent software updates and new features that enhance the user experience. However, some people were dissatisfied with the customer service, describing it as unhelpful, slow, or handled by bots. A few other people also felt that the software could be slow, buggy, or prone to crashing, leading to lost recordings and a frustrating editing process.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the platform intuitive, easy to use,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express frustration with slow,... See more

Website

People report ambiguous experiences with the website. While some customers praise the platform's ease of use,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high-quality video... See more

Technology

Consumers find technology to be ambiguous. Many reviewers praise the platform's ease of use, even for those... See more

Application

Reviewers highlight ambiguous aspects of the app. Many users appreciate its ease of use for recording... See more

Reviews shaping this summary

Rated 4 out of 5 stars

In many ways it's absolutely wonderful. It makes creating and editing videos ridiculously easy. The AI features are amazing. Clearly built by an absolute genius. I'd thoroughly recommend it. The only... See more

Rated 5 out of 5 stars

Locally created files ensure full quality without broadband-related problems. Cool AI tools are speeding up postprocessing. They also have customer-oriented support. Some time ago, I accidentally paid... See more

Rated 5 out of 5 stars

Absolutely LUV Riverside! for its quality 🎥 video recording of both me and my customers... even when my own internet 🦥 lags behind. So deeply appreciative of this. What's more, the audio tracks... See more

Rated 5 out of 5 stars

As first-time podcast hosts (Singapore + San Francisco), my co-host and I wouldn’t have made it past episode 1 without Riverside.fm. We just wrapped our 11th episode of A2Z Fintech this mo... See more



Contact info

3.8

Great

TrustScore 4 out of 5

446 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love Riverside

I love Riverside. It's easy to use, the interface is very intuitive, and when you record online there are different uploads for you and your guest which is useful if there is. a noise on one end, like a barking dog, which is often my case.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor poor poor

Poor poor poor. For the money they charge, there are always issues. We will be moving when our annual sub expires!! No native Windows version of the software is another joke.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Hit the ground running

The software is so clean and easy to use. It makes you feel like a professional editor even when you are simply a layperson! There is enough 'stuff' to help professionalise your recordings without feeling overwhelmed and it's intuitive interface means that you can hit the ground running.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

High quality recordings, AI tools, human touch!

Locally created files ensure full quality without broadband-related problems. Cool AI tools are speeding up postprocessing. They also have customer-oriented support. Some time ago, I accidentally paid the full-year subscription, even though we had a planned break a month later. I've been refunded, even though it was clearly my mistake. After the break, we happily came back to the Riverside.

18 May 2025
Unprompted review
Rated 1 out of 5 stars

The Mac app is unstable

The Mac app frozen and shut down part way into a live presentation - with many of the audience leaving as we tried to re-enter via the browser. Won't be using it again!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Love Riverside

Love Riverside, it's been very helpful and easy to learn. I've manged to do three videos a day with it for a month, without much effort. So highly recommended.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Always amazing customer service

Always amazing customer service. You can't really receive this level of service these days from any other comapny at comparable price tags. The software is updated frequently with new features to help us provide easy edits to our podcasts.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Quality Recording

Absolutely LUV Riverside!
for its quality 🎥 video recording of both me and my customers... even when my own internet 🦥 lags behind.
So deeply appreciative of this.
What's more, the audio tracks can separately be treated post recording, which means we get the transcripts faster. Thanks Riverside. 🔥Great work!

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Apple maps bad.

Apple maps bad.

This is what happens when a company rushes to implement AI features and releases a product that should never have been put on the market, even as a free program.

Furthermore, it's as if they did absolutely no UI/UX research. Basic features of editing software are either missing or don't work. For example:
-can't join clips
-content lost when splitting clips
-auto-generated transcript is out of order if someone interjects while someone else is talking
-no way to separate two people talking at the same time, even though they're on separate tracks

Returning to the sub-par, rushed to market AI features, using the AI pause and filler word removal results in horribly chopped up clips in which the beginning and end of words are cut off and no pauses are left in between edited sections.

Lastly, you can only export individual tracks of the full, unedited recording, so if you've suffered through trying to fix all the terrible AI editing and can't make certain edits because of the lack of basic functionality, as mentioned above, and want to export your tracks to a reliable platform (like, say, Audible, which is free), you'd have to edit the entire thing over again manually.

Someone should be, at the very least, incredibly embarrassed to have shipped this. But even better, someone should have lost their job over this garbage.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience!

I have used Riverside for nearly 18 months now. Overall experience is great. They keep adding new features which makes a lot of difference to the general experience. It is not 100% all the time but who is? Certainly great experience all round 👍🏾

26 April 2025
Unprompted review
Rated 1 out of 5 stars

This platform is garbage

This platform is garbage. 80% of the five-star reviews are from people with only 1 review... anyone who can vibe code a terrible platform like this can also amass an army of fake Trustpilot accounts to cover up their terrible work.

It just doesn't work, support were fast to reply but didn't help me at all. Don't bother.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Riverside.fm was a game changer

Riverside.fm was a game changer in terms of how I record and create content for my channels. I had tried other options, and after much frustration, gave Riverside a try. I was surprised to see how easy it was to record, add captions, screen text, and weave in b-roll. They continue to add new features regularly, which helps keep me up to date with current trends in social media and podcast content.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

The BEST software for podcasts

Riverside has met every expectation and exceeded them! Starting a podcast was a little bit intimidating at first, but with software like Riverside it couldn't be easier to make my podcast dreams come true. The editing software is fantastic and the recording software is phenomenal. The recording software is compatible with the whole setup which is awesome for me.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Just getting started - love Riverside

As someone just getting started in podcasting, Riverside has really reduced the learning curve to get to a quality product. I love working with it, my guests find it incredibly easy to use, and the continuous upgrades and features make for a great experience.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful platform

Riverside is a wonderful and easy to use platform to conduct interviews and / or develop video content. From scheduling to hosting to editing and going live, the system is seamless and user friendly. In addition the Riverside team is helpful and responsive if any help is requested.

17 April 2025
Unprompted review

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