Riviera Automotive Reviews 

329
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, knowledgeable, and polite during vehicle appraisals and purchases. People also highlight the fast payment process and smooth, stress-free transactions from start to finish. Buyers describe the vehicles as being in immaculate condition, matching their descriptions perfectly and exceeding expectations. However, some reviewers were not happy with occasional communication hiccups or unexpected service delays. A few consumers mentioned experiencing delayed responses, vehicles selling rapidly before securing deposits, or minor mechanical faults. Despite these few drawbacks, the vast majority of individuals remain extremely satisfied with the overall service provided.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting a smooth, professional, and efficient car... See more

Product

Reviewers mention positive feedback about product, expressing extreme satisfaction with both the vehicles and... See more

Payment

Consumers find payment and transactions to be a smooth, stress-free experience with fast execution. Reviewers... See more

User experience

Reviewers highlight positive aspects of user_experience, frequently describing the overall process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We just sold our Grenadier through Motorway to Riviera Automotives. They made the process extremely easy. John was the assessor who travelled down to inspect and take the car. He was super profes... See more

Rated 5 out of 5 stars

I sold my Panamera GTS through CarWow to Riviera Automative. Their buying manager was courteous and professional (Riz) and their vehicle assessor and collector (John) the same also. They did pick up a... See more

Rated 5 out of 5 stars

The team at Riviera were fantastic throughout the process of buying out Audi A8. Jon the salesperson was great and answered all our questions regarding the car and made the whole process go very smoot... See more

Rated 5 out of 5 stars

Sold my Jaguar to Riviera Automotive via Motorway. The whole process was smooth, good communication from Riz their buyer to keep me informed of events and arrangements for collection. I collected Jo... See more


Company details

  1. Car dealer

Written by the company

Welcome to Riviera Automotive At Riviera Automotive we appreciate bespoke, rare, retro and exotic vehicles. These are after all, gentleman's toys, with an automotive twist, ideal for those whose love of automobiles has been passed through their family for generations. At Riviera Automotive, this love of cars is not just a passion; it is a way of life, so allow us to help you indulge in your petrol fuelled cravings. Riviera Automotive is unlike most conventional car dealerships in that the driving force behind the organisation is not sales volume or market presence, for us, the motivation is much more deep-seated. It's a true passion for the design and engineering of fine and rare vehicles. Exclusivity is guaranteed by our diverse line-up of models from sublime Range Rover's to exquisite Audi, BMW, Ferrari, Lamborghini, Porsche and Mercedes models to name but a few. Whilst we are continuing to offer these marquees, we can now also offer our clients a "bespoke" specification for any vehicle to their own individual requirements. From bespoke interiors, aerodynamic styling packages, alloy wheels to performance upgrades, we will be able to provide you with exactly what you desire. Our friendly team of sales executives would be delighted to hear from you. We are based in Cleckheaton, just off Junction 26 of the M62 near the M606 roundabout, so feel free to visit us at your convenience. We look forward to working with you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(329)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Smoothest purchase.

Smoothest car purchase experience I have ever had! Staff were extremely professional , I wasn't rushed into buying and in the end I drove away in an excellent vehicle. Overall 100% recommend these guys and will be back!

10 November 2023
Unprompted review
Riviera Automotive logo

Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Recently purchased a BMW X5

Recently purchased a BMW X5, exactly on point and better than what was advertised. No problems with the car, brilliant spec and the team are always helpful with any advice required. Best customer service I've had so far!!

6 November 2023
Unprompted review
Riviera Automotive logo

Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Purchased a BMW 3 SERIES from this…

Purchased a BMW 3 SERIES from this company. As someone with very little knowledge about cars, the staff were so helpful and provided me with all the necessary information needed to make an informed decision. I have to say I’m so pleased with my purchase and will definitely go back to these guys when I’m ready to buy my next vehicle. Five stars!

4 November 2023
Unprompted review
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Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 1 out of 5 stars

Cowboys running a fancy showroom

Polished to perfection with zero mechanical inspection!
Don’t be fooled by the glossy online photos . Badly painted break pads , budget tyres slapped on . Worn out breaks . Oh the warranty won’t cover any of it . Zero piece of mind .
After purchasing the GLC from Riviera I’m left with numerous issues that should have been addressed prior to purchase . Guaranteed before my 4 hour drive by riviera that there would be absolutely no issues. Apparently all their cars are highly inspected. LIES.

I had to take it to a garage to get repaired for numerous problems £500 later they will not cover the full bill . Still waiting for payment . Chasing for days …

Don’t do it !! Save your time , energy and most of all your hard earned money .

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Range Rover Sport

Bought Range Rover Sport from Riviera, super service, Sales guy Billy couldn’t do enough. I have worked in automotive for around 15 years of my career - there are many franchised dealer who could learn a thing or two from these guys

28 October 2023
Unprompted review
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Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Excellent experience

The whole buying experience was excellent, Billy was professional, knowledgeable and polite throughout the whole process and maintained good contact.

20 October 2023
Unprompted review
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Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Fantastic company

Fantastic company, really friendly and couldn’t recommend them enough, Billy especially.

19 October 2023
Unprompted review
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Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Just bought a car from Billy at Riviera…

Just bought a car from Billy at Riviera the service was amazing everything went smoothly was kept well informed and everything ran on time would definitely recommend

18 October 2023
Unprompted review
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Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Billy was amazing. Recommend to everyone looking for a new car.

13 October 2023
Unprompted review
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Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Bought a car recently absolutely…

Bought a car recently absolutely delighted with the service given and the car itself. Billy was great with everything really helpful. Very friendly and great customer service. Would definitely recommend riviera

9 October 2023
Unprompted review
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Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very helpful and reasonable. Thank you Billy & Riviera group ⭐️

10 October 2023
Unprompted review
Riviera Automotive logo

Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Purchased an X5 from Riviera and the…

Purchased an X5 from Riviera and the car is perfect.

The salesman I went through was Billy and he was very easy to deal with and met all my needs, including debadging the car and having the plates made up for my private reg to be on the car for collection.

Would definetly purchase a car from Riviera again.

28 September 2023
Unprompted review
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Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Best customer service from billy…

Best customer service from billy absolute star, happy with the car and service

4 October 2023
Unprompted review
Riviera Automotive logo

Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

It was our first experience with…

It was our first experience with Riviera Automotive and we were lucky enough to be dealt with by Billy who was excellent. Nothing was too much trouble and he kept us informed while we waited a few days to pick up our new car from them. To say we are delighted is an understatement, would definitely recommend Billy and the company to anyone. Again thank you Philip and Julie Hodgson

6 September 2023
Unprompted review
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Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Top class service from Riviera

Top class service from Riviera, just purchased my new G63 from these guys fantastic service.

5 stars.

11 September 2023
Unprompted review
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Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Thanks to Billy and the team at…

Thanks to Billy and the team at Riviera. Seamless service and process. Nice touch with the presentation of the vehicle on pickup. Nailed the full 5 stars with the as promised dispatch of a couple of missing accessories a few days later. Many thanks.

18 August 2023
Unprompted review
Riviera Automotive logo

Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Excellent Service

I could not fault the service provided by Billy at Riviera Automotive. He kept me fully informed as to progress with my purchase and the car was ready to collect at a time that suited me. The car was very well presented and I believe very good value for money. I would certainly deal with Riviera again.
The main dealerships for many prestige car makers could learn lessons from Riviera in all aspects of dealing with car buyers.

14 August 2023
Unprompted review
Riviera Automotive logo

Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

Rated 5 out of 5 stars

Great team great experience

Last week I decided to change my Range Rover (my 14th) and went to the main dealership, basically treated not well and outrageously contemptibly when it came to valuation of my car. So, I looked around and found a first edition RRS at Riviera.
As they are not a main dealer, I went sightly cautiously but was hugely impressed by the stock, the team and their uncomplicated approach. We did a deal within 30 minutes at a level which fairly reflected my cars condition whilst leaving a sensible margin – a win – win.
I collected the car today and it was ‘revealed’ really creatively involving the whole team whose enthusiasm, knowledge and care shone through. It was perfect.
I have bought lots of high-end cars and pay attention to detail and have to say this team are really good, helpful, knowledgeable and the company financially realistic.
I rarely do feedback, but I thought that as everyone from Billy in sales to the lovely lady on reception went miles beyond the norm that I should pass on this experience so that others considering a high-end vehicle purchase go and meet them. It’s worth the trip!
Bob

10 August 2023
Unprompted review
Riviera Automotive logo

Reply from Riviera Automotive

Many Thanks for your 5* review, Its much appreciated. Riviera

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