Riviera Automotive Reviews 

329
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, knowledgeable, and polite during vehicle appraisals and purchases. People also highlight the fast payment process and smooth, stress-free transactions from start to finish. Buyers describe the vehicles as being in immaculate condition, matching their descriptions perfectly and exceeding expectations. However, some reviewers were not happy with occasional communication hiccups or unexpected service delays. A few consumers mentioned experiencing delayed responses, vehicles selling rapidly before securing deposits, or minor mechanical faults. Despite these few drawbacks, the vast majority of individuals remain extremely satisfied with the overall service provided.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting a smooth, professional, and efficient car... See more

Product

Reviewers mention positive feedback about product, expressing extreme satisfaction with both the vehicles and... See more

Payment

Consumers find payment and transactions to be a smooth, stress-free experience with fast execution. Reviewers... See more

User experience

Reviewers highlight positive aspects of user_experience, frequently describing the overall process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We just sold our Grenadier through Motorway to Riviera Automotives. They made the process extremely easy. John was the assessor who travelled down to inspect and take the car. He was super profes... See more

Rated 5 out of 5 stars

I sold my Panamera GTS through CarWow to Riviera Automative. Their buying manager was courteous and professional (Riz) and their vehicle assessor and collector (John) the same also. They did pick up a... See more

Rated 5 out of 5 stars

The team at Riviera were fantastic throughout the process of buying out Audi A8. Jon the salesperson was great and answered all our questions regarding the car and made the whole process go very smoot... See more

Rated 5 out of 5 stars

Sold my Jaguar to Riviera Automotive via Motorway. The whole process was smooth, good communication from Riz their buyer to keep me informed of events and arrangements for collection. I collected Jo... See more


Company details

  1. Car dealer

Written by the company

Welcome to Riviera Automotive At Riviera Automotive we appreciate bespoke, rare, retro and exotic vehicles. These are after all, gentleman's toys, with an automotive twist, ideal for those whose love of automobiles has been passed through their family for generations. At Riviera Automotive, this love of cars is not just a passion; it is a way of life, so allow us to help you indulge in your petrol fuelled cravings. Riviera Automotive is unlike most conventional car dealerships in that the driving force behind the organisation is not sales volume or market presence, for us, the motivation is much more deep-seated. It's a true passion for the design and engineering of fine and rare vehicles. Exclusivity is guaranteed by our diverse line-up of models from sublime Range Rover's to exquisite Audi, BMW, Ferrari, Lamborghini, Porsche and Mercedes models to name but a few. Whilst we are continuing to offer these marquees, we can now also offer our clients a "bespoke" specification for any vehicle to their own individual requirements. From bespoke interiors, aerodynamic styling packages, alloy wheels to performance upgrades, we will be able to provide you with exactly what you desire. Our friendly team of sales executives would be delighted to hear from you. We are based in Cleckheaton, just off Junction 26 of the M62 near the M606 roundabout, so feel free to visit us at your convenience. We look forward to working with you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(329)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just sold my 911 to Riviera motors via…

Just sold my 911 to Riviera motors via Motorway. Friendly company to deal with, especially John who was the assessor who came to pick up the car. He pointed out a few paint chips I hadn’t noticed when I photographed the car, but was very reasonable and I felt like we came to a fair agreement on the spot and I was still happy with the overall price they paid. Would definitely sell a vehicle to them again

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service selling my Audi Q8

Riverria were a pleasure to deal with especially John the assessor gave me a fair price and explained what issues the car had. No hassle at all. John was very courteous and explained what to look out for when buying another vehicle. Overall a real pleasure to deal with. A* service.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Immediate Payment

Immediate payment and a fair deal compared to high street dealers. John from Riveria was very professional and clearly explained why the offer was fair at market level. It matched exactly with my expectations and the numbers I had in mind. I highly recommend Riveria

14 September 2025
Unprompted review
Rated 5 out of 5 stars

5 star service

I sold my Jeep to RA yesterday. I had a hassle free experience with these gentlemen. Excellent dealings with Riz the buyer and John the assessor.

John is an expert at his craft and was carrying out his work with a lot of care and teaching me a few things on what to look out for my next purchase.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Just sold my F Type to Riviera Auto

Just sold my F Type to Riviera Auto. John who came to collect the car was personable, friendly, knowledgeable, and agreeable. The inspection went as planed and the transaction completed without issue. I commend John to any future owners considering Riviera and more importantly John.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Just completed the sale of my car through Motorway (Riviera were the highest bidder). John who collected the car was very friendly, knowledgeable and sorted the payment out quickly. Great experience and would definitely look to use them in future to buy or sell.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Sold my Jaguar to Riviera Automotive…

Sold my Jaguar to Riviera Automotive via Motorway. The whole process was smooth, good communication from Riz their buyer to keep me informed of events and arrangements for collection. I collected John the assessor from the local train station and he test drove the car back to my home. He was very polite, relaxed gentlemen and very fair in appraising my car. I had disclosed the scuffs to the alloys as part of the sale so with this exception the vehicle was deemed to be in superb condition. Payment was promptly made directly to my bank account by Riviera, the V5, keys and all associated paperwork was handed over and then John took the car away. Easy, stress free transaction.

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Pleasant Experience from Start to Finish.

As soon as you call or enter the establishment, the front desk staff are approachable and eager to assist where possible. During the discussion of purchasing, I was dealt with by Chris, who I would consider a value to the business. He is friendly, knowledgeable, and remarkably helpful during the entire process. I had no unanswered questions nor any issues not promptly solved. I would happily recommend this business to anyone seeking a smooth and pressure-free experience when purchasing a vehicle - 10/10.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Riviera automotive defaulted on formal purchase agreement

A formal purchase had been agreed on a vehicle in writing and a reservation deposit paid. I was advised 5 days later after I had been repeatedly chasing for an update on delivery, that the vehicle had been sold to somebody else

19 August 2025
Unprompted review
Riviera Automotive logo

Reply from Riviera Automotive

Good afternoon Jane,

May I first of all, thank you for taking the time to leave us a review, customer feedback is of paramount importance to us here at Riviera Automotive.
I would also like to thank you for taking the time to speak with me over the phone earlier today.

I am sorry you feel disappointed by your experience at Riviera. After reviewing the email trail between yourself and one of our Sales Executives, I can see that a verbal agreement did indeed take place on 15th August. We received a holding deposit from yourself on the 17th of August. Unfortunately, in the interim, one of the vehicles you were interested in was purchased by another customer. Whilst we do work on a first come first serve basis, I feel it is important to acknowledge I absolutely feel you should have received a phone call by a member of our team notifying you about the other interested party.

After reviewing your feedback, it is clear to me there was a breakdown in communication and for this I can only apologise.

Thank you again for speaking with me today and if I can be of any help in the future, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Collect a car from Riviera automotive…

Collect a car from Riviera automotive today 20/08/25. Found the car through their website and got in touch with billy .The car was in pristine condition and I am very happy with the purchase .. billy handled everything through WhatsApp and kept me up to date with any information that I needed .. I would definitely buy a vehicle from this company again .. it was worth the 220 mile trip .. thankyou so much billy for sorting everything out ..

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Recommended: Riviera Automotive

Riviera Automotive Bid for my Jaguar F-Type on Motorway. Communication was excellent and within a week the transaction was complete. John came to assess the car. He was competent, honest and genuine. We agree and completed the deal inside an hour and the transaction was smooth and confirmed quickly - highly recommended.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. A very modern day approach to car sales, no pushy sales tactics just provide the information required in order to make an educated decision. Billy was very good and always contacted me once he had the information requested. There was a slight cosmetic issue upon collection but this was put right immediately with no issues at all. Great company and really happy with my new car 👌🏻

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking! Couldn’t be more disappointed I got treated like a nobody . Judged based on my appearance … theirs and liars . Cowboys at best would not buy here at all be warned !!!!

18 June 2025
Unprompted review
Riviera Automotive logo

Reply from Riviera Automotive

Thank you for your review.

We are truly shocked and disappointed to read your review. We pride ourselves on providing excellent service to all our customers, treating everyone with respect and fairness, regardless of their appearance.

After thoroughly checking our records, we cannot find any trace of your visit or a transaction matching your description. We are concerned that there might be a misunderstanding, and you may be confusing us with another business.

We assure you that judging customers based on their appearance goes against everything we stand for. Every customer is valued and treated with the utmost respect.

We would appreciate it if you could contact us directly with more details so we can investigate this matter further. If there has indeed been a genuine error on our part, we would like the opportunity to address it

Rated 5 out of 5 stars

Professional, polite & easy to deal with.

This is our first time dealing with Riviera, having seen the Jaguar E Pace we were after on their website. Billy who handled our part exchange and purchase was friendly, polite and so easy to deal with right from first meeting. The sale went through so smoothly with no hassle, and Billy kept contact between agreeing to buy and collecting the car. We found Riviera Automotive to be a professional company and couldn’t fault our experience of buying from them.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

I dealt with Chris

I dealt with Chris, who was very helpful and friendly. His advice on selling my current car was welcome and relevant.

I bought a 2023 Audi TT. I felt the price was reasonable; the car is low-mileage and in excellent condition.

I would certainly look to buy again from Riviera - particularly if I wanted a Bentley or Ferrari!

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Billy and Scott and the team are top guys. Sorted my car out, gave me a fair deal on my part ex and the paperwork was spot on.

18 June 2025
Unprompted review

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