First class service, Got a Giant explore e1 delivered to Northern Ireland, Super fast delivery time and very well packaged, had a few questions about the bike and the team could not have been more... See more
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Great service from Mike initially on the phone then , seamless online service .Bike arrived well packed and secure , delivered in the allocated time slot by the courier . Built bike lat night , can... See more
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Bought a 2025 Haibike ALLMTN 6 Men’s Alloy eMTB in Blue from RM Cycles. I was quite nervous as I’ve never spent that much money online before, but after speaking with the staff I was completely re... See more
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Brilliant to be honest, made the purchase run very smoothly. If I had to pick … albeit the smallish of issues the delivery came sooner than was suggested so a bit of last minute planning was requir... See more
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Company details
- #50 of 92 best companies in Bicycle Shop
- #18 of 32 best companies in Bicycle repair shop
- #4 of 4 best companies in Second-hand bicycle shop
About RM Cycles
Written by the company
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Contact info
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, United Kingdom
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4.7
Excellent
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A hiccup initially with some parts…
A hiccup initially with some parts missing from my order but an email to customer service and everything resolved within a day so very happy
20 July 2026
Reply from RM Cycles
Hi Mark, thanks for takign the time to post a review. Our mechanics are human (just!) and they do occassionally forget to put the 'parts' box in with the bike. Thanks for your understanding
Great
Great, dispatched quickly, small issue with a missing part but it was sorted out the next day
19 July 2026
Reply from RM Cycles
Hi Joseph, thanks for taking the time to post a review, We'd love to see the frame when it's built up and drop a picture on our instagram @rmcycles
Fantastic service
Fantastic service, advice and delivery of our new bike.
Highly recommended
5 🌟
13 July 2026
Reply from RM Cycles
Hi, thanks so much for taking the time to post a review and obvioulsy we're very happy you had a good experience, lovely bike by the way, hope you're out making the most of it!
Best price on Internet by a long way
Best price on Internet by a long way. Fast delivery. Will use again in future
16 July 2026
Reply from RM Cycles
Hi Shaun, thanks for taking the time to post a review and saying that you'll be back in future, hopefully for a complete bike! ;-)
Faulty bike delivered
Faulty bike delivered - brake pad could not be adjusted due to frame issue. It could not be repaired without frame replacement, so I took it back. Three weeks have passed for this to be sorted out. I collected the replacement bike, which again had a fault I didn't notice when collecting (bike seat adjustment knob) so I had to repair that at my cost in a local shop. While the price was good (bike was discounted as it has been on the shop floor) overall service was poor - I would not recommend this shop.
30 May 2026
Reply from RM Cycles
Hi Dusan, we're very sorry you didn't have a good experience with uson this occassion. Before we send any bike out we do unbox it, build it, and thoroughly test it, before we re-box it to a higher standard than the manufacturer. Sadly this doens't mean that it can't get knocked and damaged in transit. As for the replacement bike having a fault, we would have been mopre than happy to get this sorted but I can't see any correspondence about the second issue. As you can see from our other trustpilot reviews we take our customer service responisbilites very seriously, please do get in touch about the second issue and we will see what we can do to turn you into a (reasonable) happy customer.
Cannondale 2022 Synapse Frame and Fork set.
My old 2019 Cannondale Synapse frame developed a crack in the down tube. As I love the Synapse geometry I wanted another frame and fork set. Did the usual online search and found exactly what I wanted on RM Cycles, with £300 off the RRP. The purchase procedure was seamless and my frame arrived in less than 5 working days. I was kept up to date throughout the shipping process and my frame arrived well protected and with no damage to the exterior packaging. Everything I needed for cable routing etc was included. I highly recommend this retailer.
27 March 2026
Unprompted review
Reply from RM Cycles
Hi Mark, good to hear we were able tyo help you get back on the road. It would be great to see the built up frame on our instagram @rmcycles
Fantastic price for my brand new Argon…
Fantastic price for my brand new Argon 18 subito,e bike, Way overdue on delivery time, but not shops fault.
Mike who I dealt with was great, and was helpful througout my purchase, would strongly recommend .
3 July 2026
Reply from RM Cycles
Hi Martin, sorry that our courier let us all down ion this occassion. Mike is a real gem isn't he? An those Argons are great aren't they?
Cannondale CAAD13 Frameset (Rim Brake, BNOS)
Great product, price and service. Happy customer.
28 June 2026
Reply from RM Cycles
Hi Guy, glad to hear you're happy with your experience, it would be great to see a picture of the frame built up @rmcycles
New bike day!
Easy to use website and simple ordering process.
Communication was first class and everything happened as RM said it would. My new bike had been set up as much as possible with just wheels and handlebar for me to install. It was then extremely well packaged and arrived in perfect condition. The courier used was also excellent. I exchanged a couple of follow up emails and they were professional, friendly and supportive. Everything you could want from a bike shop!
9 July 2026
Reply from RM Cycles
Hi Chris, nothing better than new bike day is there? And such a lovely bike too, hopefully you're out enjoying the trails!
Reply from RM Cycles
Hi Stuart, thanks for taking the time to post a review, short and sweet, hopefully like our service!
Good communication and great knowledge…
Good communication and great knowledge of what they were selling.
Refund on postage as agreed,safe and secure transaction of the final payment.
The bike was delivered on time and in excellent condition with all parts present and correct.
29 June 2026
Reply from RM Cycles
Hi Paul, thanks for taking the time to post a review, nohting better than new bike day!
Bought a Giant Defy Advanced Pro from…
Bought a Giant Defy Advanced Pro from these guys, and got it shipped to Notts. Couldn’t be happier with the service - they chatted to me about the bike on the phone, gave me an awesome deal, and it arrived in 2 days really nicely protected and set up tubeless ready and everything. Would 100% recommend them - and will likely get my wife’s next bike from them too.
22 June 2026
Unprompted review
Reply from RM Cycles
Hi Gareth, thanks so much for taking the time to post a review, we were very happy to be able to sell those bikes at that price and hopefully you're out enjoying it regularly
Service and products are brilliant
Service and products are brilliant. Can't fault that. Only thing knocking it down a star is delivery. When buying, it stated that there was approx 2 day bike build time and then another 2 -3 day delivery. It arrived much earlier than this, so I wouldnt trust that. Just phone up and make sure
25 June 2026
Reply from RM Cycles
Hi Regan, thanks for taking the time to post a review and to give us some feedback. Those delivery windows are on the cautious side, we feel it's better to under promise and over deliver but you're absolutely right to say it's best to call us to discuss delivery dates, sorry that you were caught out with this one.
Very pleased
Fast despatch, good communication throughout, well packaged and exactly as described
23 June 2026
Reply from RM Cycles
Hi Charlie, thanks for taking the time to post a review, we#d love to see a piture of the fram built up on our instagram account @rmcycles
Brilliant to be honest
Brilliant to be honest, made the purchase run very smoothly.
If I had to pick … albeit the smallish of issues the delivery came sooner than was suggested so a bit of last minute planning was required to accept delivery.
But that’s certainly not a grumble great company great service and delivery to south of Manchester. Highly recommend
28 June 2026
Reply from RM Cycles
Hi James , thanks for taking the time to post a review, sorry about the early delivery, Lovely bike, hopefully you're out enjoying the trails in this weather
Great product and fast delivery.
25 June 2026
Reply from RM Cycles
Hi Jo thanks for taking the time to post a review. We were particularly happy about how low a price we could offer that product, no price on safety though is there? Hopefully it'll never get called into action!
Bargain frame set
Good coms fast delivery
Great discount on enve
Sorted missing components without fuss will use again
16 June 2026
Reply from RM Cycles
Hi Craig, thanks for taking the time to post a review. We'd,love to see the frame when it's built up, coul;d you post a picture on our instagram? @rmcycles
Great services
Great services, store answered all my questions before ordering online, and bike was built and dispatched quicker than noted on order. Highly recommended!
19 June 2026
Reply from RM Cycles
Hi Riz
thanks so much for taking the time to post a review. Lovely bike, hopefully your out on the trails making the most of this weather!
Knowledgeable staff
Knowledgeable staff, quick turnaround from cycletowork voucher acceptance to delivery, unbelievable bike. The staff even upgraded the brakes free of charge.... one absolutely fantastic shop!
Kev (Intense tracer expert 279 Blue)
19 June 2026
Unprompted review
Reply from RM Cycles
Hi Kevin, thanks so much for taking the time to post a review. It was nice chatting with you as we sorted out what you needed and obvioulsy we're happy you're happy!
Great, Prompt Service
Very helpful assistant answered all my questions prior to my order.
Order arrived promptly, well packaged in perfect condition. I would thoroughly recommend them to someone looking for great price, service and support.
8 June 2026
Reply from RM Cycles
Hi Graham, thanks for the lovely review. Obviously we're glad you're happy! Lovely bike, perhaps you could tag us in a picture with you in action on it on our instagram account? @rmcycles
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