Ro  Reviews 

7,708
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 5,286 reviews, reviewers had a great experience with this company. Customers consistently state that the onboarding process is remarkably quick and simple, making it very easy to get started. Consumers find the website exceptionally user-friendly and appreciate the helpful, supportive guidance provided by the health professionals. Some reviewers were not happy with unexpected costs, noting that the monthly membership fee is charged completely separate from the medication price. People also mentioned ongoing difficulties in reaching customer support representatives and getting clear answers regarding total program expenses. Others felt quite frustrated when trying to resolve communication issues or navigate through confusing third-party services.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the process is straightforward, easy to... See more

Price

Users describe profound disappointment regarding price, reporting that initial advertised costs were... See more

Product

Clients share ambiguous opinions on product experiences, with some consumers praising the secure,... See more

Service

Customers had positive experiences with service, often highlighting fast approvals, convenient communication,... See more

Customer service

Consumers find customer service to be ambiguous, as some reviewers praised the quick response times, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although everything was fully automated, it was very convenient and quick. It was a bit confusing in that the drug price is charge separate from the monthly membership price. Finally, the Medicare... See more

Rated 4 out of 5 stars

The process is clear and easy to follow. I’m still not sure if I need to contact my Kaiser Permanente primary physician for a physical and blood work. But I’ll find out soon enough.

Rated 4 out of 5 stars

I thought the $39 amount was for the first month only to realize that was a "membership fee. huh? Then was charged $149 after the health assessment. Well?? A bit much

Rated 3 out of 5 stars

I opted to use insurance instead of out of pocket and have gotten about 8 emails telling me the exact same thing that they’re waiting for my insurance before they can proceed, but they keep wanting me... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Chemist
  4. Online Prescription Medication Vendor
  5. Pharmacy

Written by the company

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery —  the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.


Contact info

3.9

Great

TrustScore 4 out of 5

8k reviews

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Asks customers to review

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3.9

All reviews

(7,708)

5,284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The process was simple

The process was simple. Too many messages, surveys, reviews sent. I just signed up and don't have an opinion yet on the product or results.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Great experience overall

Great experience overall. The website and ordering process were smooth, and the customer service was very helpful and responsive. The pricing is fair for the subscription convenience, and everything arrived promptly. Highly recommend!

3 November 2026
Unprompted review
Rated 4 out of 5 stars

The injector is not working at all

The injector is not working at all. Thier is medication left in it. Can I switch to needles & a vial/small bottle which I draw a certain amount out and inject it then use a different needle each week?? This happened with the last kwikpen.

1 November 2026
Unprompted review
Rated 1 out of 5 stars

The pricing is very misleading

The pricing is very misleading. Will be looking into alternatice routes as this is not the deal that was advertised which is how I signed up.

4 November 2026
Unprompted review
Ro  logo

Reply from Ro

Hi Scott, I'm sorry for any confusion or frustration caused with our pricing. This link to our website should help clarify any confusion over pricing and/or membership fees: https://ro.co/weight-loss/pricing/ . I'm going to request some information from you so I can help.

Rated 3 out of 5 stars

Starting is clunky at best

Starting is clunky at best. So many initial questions, only to error out in the end. No idea where I am in the process.

3 November 2026
Unprompted review
Ro  logo

Reply from Ro

I'd love to help you! I'm going to request more information from you so I can dig into your account or give you a call to help better set you up.

Rated 1 out of 5 stars

I've had better experiences…

I've had better experiences with other providers. They charge you $39 just to do an insurance check. They say it's free, but I was prompted a $39 charge. Very complicated and difficult to navigate through. I give up.

4 November 2026
Unprompted review
Ro  logo

Reply from Ro

Hi Katie, I'm sorry this experience wasn't as smooth as either of us would have hoped. I'm going to request additional information from you so I can see how I can help!

Rated 5 out of 5 stars

Thank You RO.....I highly recommend.

My doctor originally wrote my script for a different online pharmacy. It was a mess after several days of trying to figure it out. My mom pulled up RO on her computer. I didn't have a lot of Hope because of how hard it had been so far. I got online and I took a small quiz. The medicine that was suggested to me was the one that my doctor had also prescribed. That made me feel confident that I was on the right track. You don't need a doctor's prescription, Ro has their own doctors, so that step was taken care of already. I submitted my information and within less than an hour I was approved and before the day was out there was a shipping label created for my meds. It's been 2 days and my medicine is expected to be delivered today. I haven't even mentioned the fact that it was considerably cheaper than the original script my doctor wrote. It really was that easy...Thank you RO.

2 November 2026
Unprompted review
Rated 1 out of 5 stars

Wat a racket ro is

Wat a racket ro is. Do not give your money to these people under any circumstance. Where do I start? It was just one thing after another with this company I liked the idea of a weight loss program that included the shot along with support and great customer service. Ro is all talk and NO action. I paid upfront for an entire year to get a little savings and at that time I was fully rested in the whole glo thing so I figured " what could go wrong??" I paid well over $1100.00 and did NOT take 1 shot, lose 1 lb OR even START the "program". .2 weeks after paying upfront and trusting them my husband passed away suddenly. I was NOT concerned with my weight . My life was literally turned inside out, it was all I could do to get through each day. I had totally forgotten about ro for 6 or 7 weeks. I began receiving emails and a barage if texts stating my monthly payment did not go through. It was something I did not want to respond to . I didn't have the head for it
About 10 days later I decided to email ro and simply explain my tragic life event and they would be reasonable ( like most people).ro responded with a ln icy cold and curt email from a "Shironda" ( part of my weight loss team she says) lol never once akcnowledging my husband's death or anything. Shironda got right to the point. #1 update payment method so they "could continue to help me".
#2 I had 2vdays to respond . If I did not update my payment method within 48 hours I was being dropped "automatically" from their program
Absolutely soulless Shironda and ro are I am disgusted and humiliated. I feel ripped off completely. Do not chose this company for your weight loss journey All they see is dollar signs.
Heather Biger

Update 11/7/26
Ro has agreed to refund most of my money on Nov 15... I will update the review at that point.
Heather Biger

13 October 2026
Unprompted review
Ro  logo

Reply from Ro

Hi Heather, Thank you for taking the time to share your feedback. I'm so sorry for your loss. It's our job to simplify your healthcare experience and provide support and I can see you didn't feel heard or supported. I'm going to send you a request for more information so I can look into this.

Rated 3 out of 5 stars

I was charged $39 for a referral and…

I was charged $39 for a referral and ultimately charged for the medicine that I was approved of and I'm praying that it isn't a scam because they charged me the $449 immediately. Ro needs to be more transparent on their intentions as of payments

3 November 2026
Unprompted review
Ro  logo

Reply from Ro

Hi Michael! I'm so sorry for any frustrations with your experience. I'm going to send you a message to request more information so that we can better assist you with this. I look forward to connecting with you soon!

Rated 1 out of 5 stars

I could not tolerate the medication and…

I could not tolerate the medication and I did not lose weight. I could not lose weight because I was not on enough of the medication. The advice was to lower the med amount and increase. It was a total cycle of being sick for weeks. I don't believe they were concerned about my health and kept telling me to repeat with medication so they could continue to bill my credit card.

I am disappointed that I cannot tolerate the GLP 1 drug, however, I am more disappointed that they kept telling me to keep trying with the same results. They just keep ordering and shipping the medication for the money vs. honesty.

3 October 2026
Unprompted review
Ro  logo

Reply from Ro

Hi Ellie! I'm so sorry for any frustrations with your experience. I'm going to send you a message to request more information so that we can better assist you with this. I look forward to connecting with you soon!

Rated 3 out of 5 stars

There are hidden costs

The whole thing I was gonna be charged for was not clear you did not reveal that if I paid it, I could not get it back. I absolutely reject that, I want my money back and I don’t appreciate being swindled. I did not expect to make two huge payments one for the medication one for some membership that I heard nothing about it.

3 November 2026
Unprompted review
Ro  logo

Reply from Ro

Hi Mina! I apologize if there was any confusion with our pricing. Medication costs are separate from the Ro Body Membership fee. We provide a full breakdown of these costs during the online visit so patients can review the pricing and terms before agreeing and submitting their visit. I'll drop a link to our website to help clarify any confusion over pricing and/or membership fees: https://ro.co/weight-loss/pricing/

If you have any questions or concerns please feel free to reach out to care@ro.co and we'd be happy to assist!

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