BeOnBet 🏆 UK's #1 Casino Choice Reviews 

I put in a small amount to see how it is. Within half an hour it was all gone, no decent wins. I’m not angry, just done. Got my answer and I won’t be back.

I used the contact form about a absent withdrawal entry

The response was sent from email with a new case number, then support chat could not locate either one. Nice little loop

I ended up explaining the same thing from the start

Adam from inbox looked at my pending withdrawal and told me to give it another 24 hours for the third time. No case number until I asked twice.

I read the conditions before claiming, or thought I did.
On mobile the max bet line was under a collapsed area that didn't open properly.
After a few spins, warning popped up about stake size.
Great timing.

I asked Adam from support chat about a cashback date. He stated it runs after midnight. The promotion page stated Monday morning. The rewards section stated no active cashback at all. I’m not expecting luxury service, just one answer that matches another screen.

From my experience, the session alert popped up late, then froze over the slot. I could hear the game sound in the background although the button wouldn't close. Had to refresh, then the round was absent from history for about ten minutes. Minor session turned into a support ticket

I tried Fire Joker on my phone and it froze on the bonus round and history did not display the result. The lobby looked better than it functioned

I looked before bed and after work, then verification accepted the file on mobile, then stated nothing was received. That doesn't inspire confidence.

Nick from support was quick, to be fair
The issue is he explained to me KYC was approved, then the withdrawal screen asked for address document again
Fast answers don't help when the system says the opposite

Tried taking out £42 through bank transfer; it was blocked since the minimum suddenly became £60. Maybe it moves in the end, but the screen tells me nothing.

Amelia from support looked at my KYC status and gave me a different answer from the previous agent. That was literally all the help I received.

On my old iPhone SE, Fire Joker froze on the bonus round and history never displayed the result. I’m not chasing that.

The bonus screen seemed fine at first: x25 wagering on the promotion page, x45 after activation. Not ideal at all.

Support said it was okay yesterday, then KYC rejected my bank statement without saying what was wrong. That doesn't inspire confidence.

I was already verified last week, then verification accepted the file on mobile, then stated nothing was received. That doesn't inspire confidence

Nick from support looked at my verification status and stated an email would arrive and nothing came. Polite tone, useless result.

Favourites stopped saving after logout. Not a huge disaster, but when the lobby is that crowded it matters. I saved live roulette twice, returned after tea, and it had gone again. Recent games displayed an blank tile too.

Tom from support looked at my switched promotion terms and gave me a different answer from the previous agent. My coffee went cold while the queue hardly switched

I had £46 in real balance and tried to withdraw. Only then did the payment section tell me the minimum was £50. Before signing up, the help screen I found stated £20. Maybe they moved it recently, maybe the help page is old, but that kind of contradiction matters when money is already sitting there.

Megan from support looked at my changed promotion terms and gave me a different answer from the previous agent. That didn't address the actual problem.