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Roadtrips Reviews 166

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and engaging demeanor, making every interaction pleasant and smooth. The service provided is frequently highlighted as excellent, with many people appreciating the meticulous planning and organization that ensures a seamless and unforgettable holiday experience. However, some customers also noted issues with hotel accommodations, describing them as below expectations or not aligning with what was advertised. There were also occasional mentions of difficulties with transportation logistics, such as long waits for pickups or a lack of clear communication regarding venue access.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and professionalism. Many... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the personal attention and... See more

Location

Consumers find location to be ambiguous. Some reviewers praised specific locations, such as the Park Plaza... See more

Holidays

Reviewers mention positive feedback about holidays. Many customers describe their trips as "a trip of a... See more

Based on these reviews

Rated 5 out of 5 stars

Great trip! Everything was well organized. The pre trip information was accurate and helpful. Their phone app was very good. The on-site Road Trip representatives at our hotel were friendly and went o... See more

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Rated 5 out of 5 stars

The staff, Kate at headquarters was extremely responsive. Jeff, Vanessa and Rafael were amazing: from the moment they met us at the door upon our arrival at the hotel to Vanessa meeting us at 4 am o... See more

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Rated 5 out of 5 stars

From initial booking, to answering questions, and to accommodations and securing tickets; Roadtrips handled everything perfectly for our winter Olympic adventure in Milan. On site concierges ensured o... See more

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Rated 5 out of 5 stars

It was a terrific trip! Roadtrips did a wonderful job with our accommodations, event tickets. We loved Jeff and Vanessa. Wonderful, very nice and thoughtful people. I thank Roadtrips for helping me... See more

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Rated 1 out of 5 stars

Would give zero stars if I could. Absolutely misleading all around, did not deliver on expectation at all. Extremely disappointed, would never recommend, please save your money (they will SIGNIFICANTL... See more

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Rated 5 out of 5 stars

Greg and Cecile were our tour hosts and they were amazing. It was a bit expensive, but totally worth it. Since we did not have lots of experience visiting Italy, nor the Olympics, they made us feel to... See more

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Rated 5 out of 5 stars

Everyone was very organized and professional. Was so nice to show up and know that all the details and logistics are already taken care of. It’s obvious everyone has done their homework! I would hi... See more

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Rated 5 out of 5 stars

From start to finish - the sales process through fulfillment- was easy and enjoyable. The communication of meeting onsite rep Matt made it very clear and organized. We had the trip of a lifetime. T... See more

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Rated 5 out of 5 stars

Friendly, professional staff, knowledgeable, was very helpful in suggesting things to do and places to eat. Sam made our Kentucky Derby experience a wonderful time. Everything went very smooth.

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Rated 5 out of 5 stars

Setup for the Indy 500 was just great. Their experience of the event means all bases are covered and the guys are great hosts too, we really enjoyed our visit from Scotland to Indiana.

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Rated 5 out of 5 stars

Great service from Roadtrips throughout the planning process for our Wimbledon experience. Raphael was in London to help with any questions. We highly recommend Roadtrips.

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Rated 5 out of 5 stars

Roadtrips.com did a great job outlining the events and providing details that aligned with the individual event. Everyone in the group was pleased with their experience!

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Rated 5 out of 5 stars

So happy I used Roadtrips for this experience! Kris, Vanessa, and Jeff took such great care of us through the planning process, and were on site at our hotel every day to answer questions and provide... See more

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Rated 5 out of 5 stars

Want you to know Sam and Matt were so pleasant, engaging, and accommodating!! Couldn’t have asked for such wonderful people!! The trip was unforgettable!!❤️

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Rated 5 out of 5 stars

Staff were friendly, prompt and great to deal with. Answered all questions and provided a lot of additional helpful information. Highly recommend!

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Rated 5 out of 5 stars

Duane and his crew were very helpful and friendly. The only complaint was we were not informed about the very very load music each night until 3am. None of us could sleep. I would not stay at that hot... See more

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Rated 5 out of 5 stars

Such a helpful, reliable company to deal with. Nothing is ever too much trouble. The hospitality they offer and organisation is second to none. Faultless.

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Rated 5 out of 5 stars

Our trip to London and the Wimbledon Tennis Championships was absolutely amazing ! Our accomodations at the PARK PLAZA HOTEL in Westminster were really nice and the location even better as it put us... See more

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Rated 5 out of 5 stars

Olivia was fantastic and there were no issues with anything organised. Brilliant couple of weeks in the USA thanks to her help.

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Rated 4 out of 5 stars

The trip was well managed. The representative was on time and helpful. The only criticism I have is that the hotel (The Park Plaza Westminster) is quite second-rate — more like a run-down Holiday Inn... See more

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Rated 4 out of 5 stars

Penthouse seating was comfortable but for the price we expected to be closer to the start/finish line and the pit area. Our seats were very close to the bleachers we sat in for the practice racing o... See more

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Rated 4 out of 5 stars

For the most part everything was good. However, the return shuttle was terrible. 6 of us waited at the pick up location for about an hour. When we got back to the hotel one of the vans was parked w... See more

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Rated 4 out of 5 stars

Very personable and helpful with tickets. Knowledgeable with guidance for shopping, parking and walking at course. Hotel, Home2Suites was basic at best. Could have been better.

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Rated 4 out of 5 stars

Hotel accommodations were excellent. Really appreciated the bus to the speedway on race day. Might want to offer some transportation to the speedway for Legends Day as well.

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Rated 4 out of 5 stars

The guys we met, Alex and Greg were great and very accommodating. We enjoyed ourselves very much, but I thought the price we paid for event was too much. We easily could have scheduled the events ou... See more

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Rated 4 out of 5 stars

Kris our Road Trips Rep was great. Did not think the Sheraton was a good hotel, you may want to consider looking at other options.

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Rated 4 out of 5 stars

Very nice people at hotel No very helpful with how to get to various venues Should have sent someone the first time on subway Not very good at recommending places to watch events that we were n... See more

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Rated 4 out of 5 stars

They kept us informed leading up to the trip. There App was useful.

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Rated 5 out of 5 stars

This is a huge event, and it was handled very smoothly. We saw everything we wanted to see, and more. We had a great time in Indianapolis and at the track. We were given great advice about... See more

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Rated 5 out of 5 stars

Greg and Alex hosts were exceptionally helpful, pleasant and available. All trip details were handled well. Smooth and easy trip.

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Rated 5 out of 5 stars

Greg was such a wonderful caring host always looking out for us with great attention to detail .

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Rated 5 out of 5 stars

The experience of attending the Masters was a lifelong dream come true. Roadtrips allowed that to happen by supplying tickets, hotel accommodations and transportation to and from the course. The cours... See more

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Rated 5 out of 5 stars

Everyone involved with the making of this trip was fantastic and easy to deal with. An experience of a lifetime.

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Rated 5 out of 5 stars

Very organized and great communication. Excellent planning on their part resulting in a wonderful experience for my entire family. Would highly recommend Roadtrips for any of your bucket list items!

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Rated 5 out of 5 stars

The employees at Roadtrips.com are the kindest of kind! Enjoyed the 1 on 1 service and attention.

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Rated 5 out of 5 stars

Communication with company easy. Clear presentation of the information needed for trip. Well organized. Thank you for organizing such a great trip

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Rated 5 out of 5 stars

The on-site team executed extremely well and we had a great event. This was our first time using Roadtrips and it probably won't be the last!

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Rated 5 out of 5 stars

Easy company to work with and the client said all was great and had a wonderful time

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Rated 5 out of 5 stars

Flawless hospitality. Easy access to the course. Directions provided were straight forward.

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Rated 5 out of 5 stars

Wonderful experience. All the details were handled. The hotel was excellent and transportation was great

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Rated 5 out of 5 stars

Everything was smooth. Nice that Jeff met us and gave us an intro and tips. Good that we had real tickets. Thank you.

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Rated 5 out of 5 stars

First class experience and hospitality from the Road Trips team!

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Rated 5 out of 5 stars

Had a great tour host, nice gifts and everything taken care of. We just had to get in the car and come to the hotel

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Rated 5 out of 5 stars

Roadtrips provides a good combination of personal attention and relationship management combined with effective administration and technical tools.

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Rated 5 out of 5 stars

Great team supporting us, great seats, great hotel and once in a lifetime experience.

Company replied


Company details

  1. Travel agent
  2. Tour operator

About Roadtrips

Written by the company


 




For over 30 years, we’ve been designing personalized luxury travel experiences to the biggest and most sought-after sporting events in the world. We take great pride in providing all our guests with unique and memorable sports travel experiences that create lifetime memories. Our knowledgeable team takes care of all the small details to allow our guests to relax and enjoy the incredible atmosphere surrounding these premier events and their fascinating host cities.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

166 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Fantastic Kentucky Derby

Friendly, professional staff, knowledgeable, was very helpful in suggesting things to do and places to eat. Sam made our Kentucky Derby experience a wonderful time. Everything went very smooth.

6 May 2025
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Reply from Roadtrips

We're thrilled to hear that you had such a great Kentucky Derby experience. Sam will be especially happy to know she helped make your trip so memorable. We're glad everything went smoothly and that our suggestions added to your enjoyment. We hope to welcome you again for another amazing event soon!

Rated 5 out of 5 stars

First Class

Turnkey, did not lift a finger, first class, awesome host "Chris", put Roadtrips on repeat!!!!

15 April 2025
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Reply from Roadtrips

Thank you so much for the incredible feedback! We're thrilled to hear everything was turnkey and first class—that's exactly what we aim for. We’ll be sure to pass along your kind words to Kris. Can’t wait to have you travel with Roadtrips again!

Rated 5 out of 5 stars

Faultless Company

Such a helpful, reliable company to deal with. Nothing is ever too much trouble. The hospitality they offer and organisation is second to none. Faultless.

15 April 2025
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Reply from Roadtrips

Thank you so much for your kind words! We’re thrilled to hear that you found our service helpful and reliable. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Delivered as promised!

Staff were friendly, prompt and great to deal with. Answered all questions and provided a lot of additional helpful information. Highly recommend!

15 April 2025
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Reply from Roadtrips

Thank you so much for your kind words! We're glad to hear our staff were friendly, prompt, and helpful throughout your experience. We truly appreciate your recommendation and hope to welcome you again in the future!

Rated 5 out of 5 stars

Everything was smooth

Everything was smooth. Nice that Jeff met us and gave us an intro and tips. Good that we had real tickets. Thank you.

15 April 2025
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Reply from Roadtrips

Thanks so much for the feedback — glad to hear everything went smoothly! Great to know Jeff was able to meet you and provide you with some helpful tips!

Rated 5 out of 5 stars

The main thing was the communication

The main thing was the communication. I felt very comfortable with the process especially when we got to the hotel.

11 April 2025
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Reply from Roadtrips

We are really glad to hear everything went smoothly and that the communication helped you feel comfortable throughout the process. Appreciate the feedback!

Rated 4 out of 5 stars

For the most part everything was good

For the most part everything was good. However, the return shuttle was terrible. 6 of us waited at the pick up location for about an hour. When we got back to the hotel one of the vans was parked with no driver. The one driver that was operating told others at the pick up he would be back in 30 minutes so obviously he was doing something else instead of picking us up.

11 April 2025
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Reply from Roadtrips

Thanks for your feedback and we are glad you had a great time! We truly appreciate collecting feedback from all of our guests. The daily shuttles to and from the course are run by the hotels. We take this constructive feedback to heart because we are constantly working with our local onsite partners to provide the best possible experiences, so we will share your feedback with them.

Rated 5 out of 5 stars

The experience of attending the Masters…

The experience of attending the Masters was a lifelong dream come true. Roadtrips allowed that to happen by supplying tickets, hotel accommodations and transportation to and from the course. The course experience was spectacular, the hotel was good, the transportation to and from the course needs some upgrades.

8 April 2025
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Reply from Roadtrips

Thank you for sharing your experience! We're thrilled to hear that attending the Masters was a dream come true for you, and we're proud to have played a part in making it happen. It's great to know you enjoyed the course and hotel. We also appreciate your honest feedback about the transportation — we'll definitely share your feedback with the hotel. Thanks again for choosing Roadtrips!

Rated 5 out of 5 stars

Easy company to work with and the…

Easy company to work with and the client said all was great and had a wonderful time

15 April 2025
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Reply from Roadtrips

Thank you, Amy! We’re so glad to hear that your clients had a great experience!

Rated 5 out of 5 stars

Masters trip

Everyone involved with the making of this trip was fantastic and easy to deal with. An experience of a lifetime.

15 April 2025
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Reply from Roadtrips

We are so glad you had a fantastic experience. We hope Roadtrips can help you plan your next sports travel adventure!

Rated 5 out of 5 stars

Wonderful Family Experience

Very organized and great communication. Excellent planning on their part resulting in a wonderful experience for my entire family. Would highly recommend Roadtrips for any of your bucket list items!

15 April 2025
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Reply from Roadtrips

Thank you so much for your kind words! We're thrilled to hear that you and your family had such a wonderful experience. We hope to help you check off more bucket list adventures in the future!

Rated 5 out of 5 stars

The communication was fantastic before…

The communication was fantastic before the trip and throughout.

15 April 2025
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Reply from Roadtrips

Thank you for your kind words! It was a pleasure collaborating with you, and we look forward to helping you create more amazing trips for your clients!

Rated 5 out of 5 stars

Flawless hospitality

Flawless hospitality. Easy access to the course. Directions provided were straight forward.

15 April 2025
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Reply from Roadtrips

Thanks for the great feedback! So glad you found everything easy and enjoyed the hospitality. Awesome to hear the directions were clear and getting to the course was a breeze. Hope to see you again soon!

Rated 4 out of 5 stars

Very personable and helpful with…

Very personable and helpful with tickets. Knowledgeable with guidance for shopping, parking and walking at course.

Hotel, Home2Suites was basic at best. Could have been better.

9 April 2025
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Reply from Roadtrips

Thank you for your feedback! We're so glad to hear our team was personable and helpful with your tickets, and that the guidance around shopping, parking, and navigating the course made a difference in your experience.

Rated 5 out of 5 stars

Roadtrips delivered.

The on-site team executed extremely well and we had a great event. This was our first time using Roadtrips and it probably won't be the last!

15 April 2025
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Reply from Roadtrips

Thanks for the great review! We can't wait to help you plan your next sports travel adventure!

Rated 5 out of 5 stars

Great experience

First class experience and hospitality from the Road Trips team!

15 April 2025
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Reply from Roadtrips

Thanks for your comments! We are glad you and your family had a great time!

Rated 5 out of 5 stars

Masters 2025

From start to finish - the sales process through fulfillment- was easy and enjoyable. The communication of meeting onsite rep Matt made it very clear and organized. We had the trip of a lifetime. The only part I didn’t quite like was that when I paid for the package up front, Roadtrips couldn’t tell me exactly what hospitality venue was included in the package. Later I was told it would be the Executive Club, which wasn’t my first choice. Then 2weeks before trip was notified that the venue would be Magnolia Club, which was actually great because that’s where we wanted to be anyway, so that was a welcomed change. Bottom line is that it would be preferred if we were able to just get a commitment on hospitality venue when the trip was originally booked and paid for. Otherwise it was a great experience.

15 April 2025
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Reply from Roadtrips

Thank you for taking the time to share your experience! We're so happy to hear the entire process—from booking to fulfillment. Glad you enjoyed the Magnolia Club, sorry we had not communicated that earlier. Thanks again for choosing Roadtrips, and we're thrilled to have been part of such a memorable trip!

Rated 4 out of 5 stars

Kris our Road Trips Rep was great.

Kris our Road Trips Rep was great.

Did not think the Sheraton was a good hotel, you may want to consider looking at other options.

15 April 2025
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Reply from Roadtrips

Thanks very much for your feedback, we always like to hear from our guests. We do recognize that Augusta is somewhat limited in terms of top level hotels. While it is a bit of a drive, we do have some guests that prefer to stay at the Ritz in Lake Oconee, but that does add a fair bit of driving and takes one out of the unique “Augusta during the Masters” vibe. We did enjoy hosting you and your party at this historic Masters and look forward to seeing you down the road.

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