We've had a bean to cup coffee machine supplied by Roast & Ground since 2013. It's lasted well in our office with a capacity of 60 x people. Both clients and staff enjoy the coffee options provided. T... See more
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I do love our Roast & Ground coffee, but what really stands out is their customer service. I've spoken with a few staff including Cat and Karen who are extremely helpful, professional, and kind!
Company replied
Really lovely company! Everyone is so helpful and anytime we have any problems, the engineers come out so quickly. I accidentally ordered the wrong number of cleaning tablets, and was emailed straight... See more
Company replied
Very helpful staff. I had a slight issue with my order, and it was handled very efficiently.
Company details
Written by the company
We've got everything you need for great coffee at work. Top-class commercial coffee machines, award-winning coffee and brilliant backup services. We support business in London and the South East, as well as national accounts.
Contact info
Unit 6, Kingston Business Centre, KT9 1DQ, Chessington, United Kingdom
- 02083978676
- customersupport@roastandground.co.uk
- roastandground.co.uk
4.7
Excellent
75 reviews
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Very helpful staff
Very helpful staff. I had a slight issue with my order, and it was handled very efficiently.
10 November 2023
Reply from Roast & Ground
Really appreciate the feedback. Thank you.
Website is easy to order from and…
Website is easy to order from and delivery was fast.
18 January 2023
Reply from Roast & Ground
Brilliant, so please the site works well for you and our service! Thank you for your feedback.
Reply from Roast & Ground
Pleasure! Thanks for your feedback.
Great service
We are happy with the service of Roast and ground :) Especially the management team Cat S. and Lewis W.
Kindly,
Desi.
3 November 2022
Reply from Roast & Ground
Great to hear Desi. Thank you.
Reply from Roast & Ground
Thanks Hobie, delighted you are happy with our service.
Reply from Roast & Ground
Thank you for your comments. We always share feedback amongst the team; it makes a real difference to us all.
Easy to find product required on the…
Easy to find product required on the website and delivered next day.
15 December 2021
Reply from Roast & Ground
Thank you for your feedback. We've been working to make the product images even clearer. We hope you like the most recent changes too!
Reply from Roast & Ground
Thank you Natalie. Happy Monday :)
Really lovely company
Really lovely company! Everyone is so helpful and anytime we have any problems, the engineers come out so quickly. I accidentally ordered the wrong number of cleaning tablets, and was emailed straight away to ensure this number was correct. Such great service!
20 September 2021
Reply from Roast & Ground
Hi Caitlin, thank you so much for your feedback. We all really appreciate it.
Great supplier for your office coffee
We've had a bean to cup coffee machine supplied by Roast & Ground since 2013. It's lasted well in our office with a capacity of 60 x people. Both clients and staff enjoy the coffee options provided. The customer service provided by Roast & Ground is efficient, and they are great about shipping out last minute supplies (next day if needed). I must also give praise to their engineer Wojciech, who always provides excellent service when visiting.
30 March 2021
Unprompted review
Reply from Roast & Ground
Davina thank you for your support and custom over all those years. It goes to show that investing in a quality machine and on-going maintenance, really can reap rewards. c. 8 years in operation and still going strong! Thanks again,
Great support and advice in finding the…
Great support and advice in finding the right coffee machine for our office. Outstanding customer service, James and Richard are always available and keen to help you out with your query
19 March 2021
Unprompted review
Reply from Roast & Ground
Thank you Florin, it's great to have your feedback. We're always happy to help.
Highly Recommend!
Our company have used Roast & Ground for a coffee machine in the office. They have been great throughout the whole process from originally discussing options and ideas for our machine to install and service after installation. They were able to give online demonstrations of how the machine would work and discuss many features for our own machine. The service/maintenance team have been amazingly helpful also, replying to my questions straight away and fixing any issues so quickly and simply.
I would highly recommend Roast & Ground if you're looking for a coffee machine.
17 March 2021
Unprompted review
Reply from Roast & Ground
Thank you for your feedback and recommendation Emily. Delighted you are happy with your machine.
We're sure your colleagues will be too when they head back to the office.
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