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Rated 5 out of 5 stars

Excellent customer service. Bought a bunch of smart switches, one would not pair. No problem replacement. Bought products which were on coupon promo, forgot to apply the coupon. Got a very g... See more

Rated 5 out of 5 stars

Thumbs up for Robbshop (again!). I was confronted with devices not performing as expected, after simple and straightforward discussion with a specialist, I was suggested to start RMA with free return... See more

Rated 5 out of 5 stars

I really appreciate a good approach to the client. Robbshop surprised me positively. Shipment and parcel delivery on the same day. The product complies with the description and a very nice approach... See more

Rated 1 out of 5 stars

Ordered multiple things from this company, as I have a business installing smart systems for restaurants. Around 10% of the items arrive not working and they don't offer free returns. Other suppliers... See more

Company details

  1. Electronics store

Written by the company

Domotica verheugt zich in een groeiende populariteit, maar het is lang niet voor iedereen duidelijk wat de beste oplossing is. ROBBshop adviseert, levert en installeert domotica oplossingen afgestemd op uw persoonlijke wensen, voornamelijk, maar niet uitsluitend, op het gebied van draadloze domotica. In onze winkel in Oss bent u van harte welkom, maar bel van te voren altijd even om onnodig wachten te voorkomen.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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Replied to 60% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.

Bought a bunch of smart switches, one would not pair. No problem replacement.

Bought products which were on coupon promo, forgot to apply the coupon. Got a very good personalised promo coupon for my next purchase.

Quick shipment and contact with the shop.

16 September 2024
Unprompted review
Rated 1 out of 5 stars

Ordered multiple things from this…

Ordered multiple things from this company, as I have a business installing smart systems for restaurants. Around 10% of the items arrive not working and they don't offer free returns. Other suppliers are much more reliable.

26 February 2024
Unprompted review
Rated 1 out of 5 stars

Really Bad customer service.

11 January 2024
Unprompted review
ROBBshop logo

Reply from ROBBshop

Hi Sofia,
sorry to hear you are not happy with our service. As the dutch law states we return money within 14days after purchase. Your purchase was in june last year. What we can offer is a shopcredit so you can buy another product in our shop. (we already offered you this)
Is this helpfull?

Rated 5 out of 5 stars

Just a thumbs up for Robbshop!

Thumbs up for Robbshop (again!). I was confronted with devices not performing as expected, after simple and straightforward discussion with a specialist, I was suggested to start RMA with free return and few days later replacement devices arrived. Good job Robbshop!

6 February 2022
Unprompted review
Rated 5 out of 5 stars

Best Store

I really appreciate a good approach to the client. Robbshop surprised me positively. Shipment and parcel delivery on the same day. The product complies with the description and a very nice approach to the customer. I recommend shopping at Robbshop to anyone

23 November 2021
Unprompted review
Rated 5 out of 5 stars

I would like to place a 5-star review…

I would like to place a 5-star review for ROBBshop as they proved to me that they care about their customers a lot.
I had an issue with some smart modules and at first, they replaced faulty ones with a free and easy return method. Later on, replaced modules also went faulty and they started to investigate the cause of problems directly with their supplier. A few days later, after they researched the issues by themselves, they managed to identify the same issue. They immediately removed that item from their store, so nobody else would get the same issue.
There is another thing they stepped in to help me. One of the modules managed to damage my motor and they even refunded me for the cost of replacement.

I would also like to thank mr. Marcel van Gool from their team who took the case over and took care of it. The case is still in process, but I have no doubts about it as they proved they really care about their customers and this is the way it should be done in every shop.

I fully recommend the shop as you could be worries-free about the items and quality of items as they really care about everything.

Thank you!

25 March 2021
Unprompted review
Rated 1 out of 5 stars

expensive and bad service

I bought EzViz Video intercom DB1 (price 134.95) two days later I found the same intercom in media markt for 95 euro. I asked for a refund (I received confirmation that they have received the product back) and I'm waiting for refund money from over a month.
They do not reply to e-mails.

25 January 2021
Unprompted review
ROBBshop logo

Reply from ROBBshop

Hello Pzemyslaw,

We made the refund for the doorbell on the 18th of January so this should be on to your account already by now. Please check this and let us know if something went wrong.

Kind regards,

ROBBshop

Rated 5 out of 5 stars

Good shop, real expertise.

Good shop, real expertise. ROBBshop not only has a large portfolio of smart home devices, but they also actually have the knowledge to explain them and help you choose. As a true specialist, they know what they sell.

16 August 2019
Unprompted review
Rated 5 out of 5 stars

Prima!

Wandthermostaat Heat-it aangeschaft. Prima te bedienen met Domoticz i.c.m. een Z-wave stick.

27 March 2019
Unprompted review
Rated 5 out of 5 stars

Robshop is top!

Robshop is de perfecte winkel om je demotica aan te schaffen. Telefoniche /mail contact is snel en vriendelijk. Als de prijs ergens anders goedkoper is dan passen ze deze aan! Echt een top winkel

4 March 2019
Unprompted review

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