Roberts Radio Reviews 

7,196
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers frequently mention that the portable devices deliver brilliant audio performance, making listening to both speech and music an absolute delight during daily routines. Many buyers deeply appreciate the charming retro aesthetic combined with modern features, noting that these well-built products fit nicely into everyday life. Some reviewers were not happy with unexpected durability issues, noting that control buttons frequently fail or outer decorative covers start peeling off. A few other people also felt that customer support could occasionally be unhelpful and dismissive when dealing with broken devices or repair requests.

What people talk about most

Product

Clients share ambiguous opinions on the product, with many reviewers praising the stylish design,... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the superb sound and lasting durability... See more

User experience

Reviewers highlight ambiguous aspects of user experience with some customers praising the attractive design,... See more

Price

Users describe ambiguous interactions with price, noting that while a refurbished option offered a decent... See more

Customer service

Customers had mixed experiences with customer service, with some reviewers praising outstanding and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased My mother who is 91 and partially sighted purchased a Roberts Concerto 3 player as recommended at the time by the RNIB. After a couple of years use water was spilled into it and the C... See more

Rated 5 out of 5 stars

My Roberts Radio 'Ortus 3' bedside clock radio has been a source of constant delight for the years I have had it. Moreover, when I have accidentally changed its settings, as I did last night, and ha... See more

Rated 5 out of 5 stars

I have had my RobertsSportsDab for many years and use it when I am gardening, which is nearly every day. Recently the volume button stopped working and within a week I had sent it to your technical t... See more

Rated 5 out of 5 stars

Rachel asked for just a few details - then identified what my problem was - I'd been using a fast charger for my revival petite 2. I've had it a while but it made no difference to her - she just sorte... See more


Company details

  1. Hi-fi shop
  2. also in
  3. Home audio shop

Written by the company

With a heritage of more than 80 years, Roberts is the UK brand leader in portable radios. Offering an award-winning range of over 100 different DAB+, analogue, and Smart Radios, Roberts leads the way in design, product development and innovation.

Shop online at robertsradio.com

Free delivery, Two Year Warranty and Roberts Technical support

Buy online at robertsradio.com for free delivery, 2-year warranty and technical support from Roberts friendly team.

Contact info

3.9

Great

TrustScore 4 out of 5

7k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.9

All reviews

(7,196)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ordered wrong product

Ordering was easy and delivered as expected
The radio is adequate for its type but I should have ordered “Digital “ as I am on the move I keep losing signal
I shall probably order from you again but i shall make sure I order the correct product

13 June 2024
Rated 1 out of 5 stars

Fourth time the radio broke down.

I bought a Roberts radio in 2021 ,within a month it broke down ,they did not replace it but ''fixed'' it .It broke down again 2 more times and the company refused to replace it although still in guarantee.They instead yet again ''fixed'' it .
It is the fourth time it broke down and have contacted the company requesting a refund,or a replacement or a voucher .I will update you as to what will happen .Very poor customer service so far and very poor quality .The only good thing about their radios is that they look nice but do not expect to get a product worth of your money .

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Thrilled with service.

Thrilled with service, packaging and delivery. The radio was exactly as described and I love it. Definitely recommend both suppliers and products.

3 June 2024
Rated 4 out of 5 stars

The online experience was pleasant and clear.

The online experience was pleasant and clear descriptions with choice of colours was appreciated. Also appreciated was the indication of stock levels and free delivery. Card payment was also simple enough. The only criticism was that delivery wasn't the fastest around and order/delivery progress was not available.

6 June 2024

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