Roberts Crossley Solicitors Reviews 488

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that communication was clear and supportive. However, some customers also noted issues with the company's business model, particularly regarding a reliance on email communication which made problem resolution unreliable and time-consuming for some. A few other people also felt that the company did not adequately adjust practices to assist elderly clients with limited IT skills. Additionally, a small portion of people were dissatisfied with errors in title deeds and a perceived lack of care or response when issues were flagged.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise staff members for... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Customers consistently praise the promptness and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers consistently report positive experiences, highlighting efficiency, clarity, and support. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. #30 of 82 best companies in Law firm
  2. #16 of 62 best companies in Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

488 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I cannot recommend and praise enough

I cannot recommend and praise Ben Thomas at Robert Crossley enough. Ben went above and beyond to make my sale/purchase happen. Without him and his expertise and determination I wouldn’t be in my new home today. Thank you so much Ben

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience with Robert…

Really good experience with Robert Crossley Solicitors. Ben was always attentive and readily contactable making for smooth hassle free dealings for all my house purchase legal dealings.
Highly recommended.
Many thanks

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, focused on delivering the best conveyancing service. We were proactively kept informed of the progress of the property transfer. Pricing was competitive. I would have no reservation about recommending this firm of solicitors for conveyancing. Well done.

10 December 2025
Rated 5 out of 5 stars

Great solicitors

Excellent and thorough service from John Roberts, we were first time buyers and he helped us immeasurably. I would definitely recommend to anyone.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience. Would definitely use again!

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when required. He also took his time to explain any legal bits we didn’t understand. Would definitely use their legal services again.

8 December 2025
Rated 5 out of 5 stars

Fantastic service from Will Mellor

Will Mellor has been very professional, efficient and approachable when dealing with my house sale. Fantastic service, always on hand if I needed questions answered. He was recommended to me by my daughter and I will definitely recommend him and his conveyancing team to my friends. Thank you so much Will.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly responsive and helpful

Ben Thomas and Will Mellor were both extremely helpful through our house purchase. We found them very responsive and willing to answer all our questions. They also had a particularly tricky time with the solicitor acting on the other side, but they always dealt with them with professionalism. Would recommend

24 November 2025
Unprompted review
Rated 4 out of 5 stars

Robert's was a great guide

Robert's was a great guide through the process; which was completed smoothly even though we had to deal with multiple potential buyers.

20 November 2025
Rated 5 out of 5 stars

Super Solicitor

We’ve used Ben twice now to buy and then sell a property. He is very calm and gets the job done. Communications are very good. I would definitely recommend him. Thanks for your support and assistance Ben.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service - this is my 3rd purchase and great service from start to finish as always. Big thanks to Ben who has been great to deal with - always friendly and helpful, and nothing is ever too much trouble…. Would not use any one else and look forward to future dealings with Ben and team :) Thanks again

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Ben at roberts solicitors is great

Ben at roberts solicitors is great! Helped me on many occassions and very knowledgable, prompt, efficient and reliable. He has helped and calmed me a lot and been great on many tough occassions over the years I have used him. Always Brilliant Ben Thomas has great people skills and is a pleasure to work with. Recommend very highly.

14 November 2025
Unprompted review

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