Robinhooddiamonds Reviews 

76
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality of the jewelry and the exceptional craftsmanship of their custom rings, noting that every detail looks precisely as imagined. People also highlight the exceptional customer service, mentioning that staff members provide helpful, friendly, and highly responsive communication throughout the entire custom design process. However, some customers also noted needing minor repairs, prompt sizing adjustments, or experiencing slight unexpected surprises when receiving their custom orders. A few reviewers experienced frustrations regarding unexpected setting flaws, such as loose diamonds or missing stones shortly after delivery.

What people talk about most

Quality

Consumers find quality to be positive, highlighting stunning products with impeccable craftsmanship and... See more

Customer service

People report positive experiences with customer service, consistently praising the quick communication and... See more

Service

Customers had positive experiences with service, frequently praising the prompt communication, helpful team... See more

Staff

Reviewers highlight positive aspects of staff, noting that consumers experience exceptional support and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ring is absolutely beautiful!! Very happy with purchase. Delivery was as promised. Will do more business with this jeweler. Would highly recommend, top quality product. Thank you!

Rated 5 out of 5 stars

Absolutely LOVE my rings! RHD customer service is top notch. They stayed in touch with me through every step of the process with regular status updates as well as CAD images to get my approval befor... See more

Rated 5 out of 5 stars

Robinhood Diamonds surpassed all of my expectations! I'm not easily impressed with jewelry. Let me tell you, I'm beyond impressed. From the first text through delivery of my custom ring I was treated... See more

Rated 5 out of 5 stars

I can’t thank RHD enough. Their customer service was top notch. I intended to propose 10 days after ordering the ring, and they came through. My gosh the ring is stunning, and they communicated all th... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(76)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth the buy 100% and very responsive

The ring is absolutely stunning. From the setting to the stone, it’s exactly what I wanted. It was exactly what was advertised, which mattered to me the most.

I ran into some ordering trouble when the stone I ordered became unavailable. But Robinhood folks were very responsive and allowed me to choose a slightly bigger stone at no cost!

Shipping was secure and Robinhood answered my many follow-ups very fast. Will definitely be ordering again!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and pleasant staff

Very professional and pleasant staff. Quick to update and reply to questions and inquiries.

21 May 2025
Unprompted review
Robinhooddiamonds logo

Reply from Robinhooddiamonds

Thank you so much, Alex! We’re so happy to hear you had a great experience with our team. It was a pleasure working with you, and we truly appreciate your kind words and support!

Rated 5 out of 5 stars

I received my ring today!

I received my ring today!! It is a 3.03 ct oval with round accents in the platinum band. It is absolutely beautiful and I could not be happier! Like other reviews, I was skeptical because of the few reviews but it turned out perfect. I contacted them a couple of times during the process and they were quick to respond and answer my questions. If you have found something you like but you are not sure about ordering, DO IT! YOU WON'T BE DISAPPOINTED.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Easy to customize items. Items created and delivered were beautiful. Will purchase more items in the future.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

They are LEGIT!

I was worried about the legitimacy of this website due to lack of reviews. I took a chance and ordered anyway. The website is a bit buggy and the chat option is pretty much nonexistent. It did take a while to hear back after I had a question but once I did, the communication was excellent. I had become impatient and ordered the diamond I picked out in a solitaire setting before finding out I could have it in a bezel setting. It was super easy to change my order and pay the price difference. I got my CAD images in a week. I made changes and approved final the final images. In a week, my ring was being shipped. Because of my work schedule, I asked my ring to be shipped for a Fed Ex hold. No problems with that either. My ring was shipped out Friday and I picked it up today, Tuesday. The packaging was even really nice! I also didn’t pay anything extra for my paperwork and appraisal, which other sites didn’t offer. My ring…it’s BEAUTIFUL! I can’t stop looking at it! I was looking on other sites and I feel like I got a much bigger, more beautiful diamond at almost half the price of some other sites. If you’re in doubt, they are legit! I’m very happy!
I wanted to add, I got an independent diamond report from rare carat of the diamond I picked on robinhood diamonds and they said the diamond was an excellent selection.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Second Wedding Set!

Let me first start off by saying, WOW.
My husband and I were in the market to upgrade my wedding set. Although I dearly love my original natural diamond set, I was eager to explore lab diamonds. I am thrilled to have come across RobinHood Diamonds.

I’ll start with customer service.
From start to finish Minji was incredible with keeping my husband and I abreast with updates. She is super friendly, and eager to make the purchase process enjoyable and efficient. She is super knowledgeable on styles, and gave some great recommendations for a matching band to my new engagement ring.
The quality of the diamonds I received is superb with a fair and honest price point.
I could not be more estatic to be wearing my new set! Absolutely beautiful. Can’t not reccomend enough!! Thanks Robinhood team!! 💎 We surely will be back!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

20 Year Anniversary Upgrade

I've been looking for a ring for my 20 year anniversary upgrade for 6 months.... Robinhood Diamonds came through!!! Beautiful ring, beautifully boxed and all certs included! I'll be back!

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Love it

I was blown away by the quality of the ring I received. The attention to detail is unlike anything I’ve ever seen before! Thank you RobinHood Diamonds!

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience

“the entire process of creating my custom engagement ring was seamless. The team listened to every detail I envisioned, and the result was breathtaking! Highly recommend”

4 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look