Robinsons Estate Agents Reviews 1,849

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and friendly demeanor. Customers highlight the excellent service, noting that the team goes above and beyond to ensure a smooth and stress-free process, from initial valuation to completion. Many appreciate the constant updates and clear communication, which makes them feel well-informed and supported throughout their property transactions. However, some people were dissatisfied with the letting service, citing a lack of care for properties and issues with misleading information regarding amenities. A few other people also felt that the service was bad without even using it, or that there were problems with property viewings and neighborhood concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, with many describing it as effective, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, friendliness,... See more

Location

Reviewers highlight ambiguous aspects of location, with some customers specifying desired areas like Newton... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from Sam & the team at Spennymoor branch who dealt with our sale & purchase. Sam managed to arrange a viewing and negotiate a sale within just one hour of valuing my house!!... See more

Company replied

Rated 5 out of 5 stars

We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free. We then used Robi... See more

Company replied

Rated 5 out of 5 stars

We sold our house using Robinsons. Michael came out to value our property and was respectful and professional the whole time. We dealt mostly with Michelle and Chelsea afterwards who were so friendly... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Alex and his team for many years of rental management and recently for completing the sale of our property … in two weeks ! As a managing agent Claire has been superb -... See more

Company replied


Company details

  1. Property management company
  2. Online auction services
  3. Online marketing agency
  4. Property Investment
  5. Estate Agents
  6. Property valuer

Written by the company

Robinsons are a family run Estate Agents in the North East of England. They have 7 offices including Durham, Chester le street, Bishop Auckland, Crook, Spennymoor, Sedgefield. They also have a Fine and Country office on Wynyard. The business deals with all aspects of property including, sales, lettings, surveys, auctions, and mortgages.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Couldn’t fault them

Couldn’t fault them! Great communication, also so compassionate when our first sale fell through which meant a lot. Huge huge shout out for Ryan, just the sweetest person and couldn’t do enough for us

26 June 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish of our sales…

From start to finish of our sales process. The staff were extremely helpful, with regular updates on a weekly basis & at the end of the process they updated me daily.

The customer service from Jane & Louise was second to none. I would highly recommend the Wynyard office for a very effective & efficient service .

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional. Also very helpful for any questions to answered for the process of the process selling property.
Recommend to family and friends

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from the Spennymoor branch

Fantastic service from Sam & the team at Spennymoor branch who dealt with our sale & purchase.

Sam managed to arrange a viewing and negotiate a sale within just one hour of valuing my house!! He then negotiated the purchase for our new property a couple of days later. So impressed with his professionalism & customer service,

Mandy and the team then kept in regular contact between January and May whilst the sales were going through.

Would definitely recommend as the process was so seamless!

29 May 2026
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you so much for your recent review and kinds words about Robinsons Estate Agents Spennymoor Office, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

The service provided was excellent from…

The service provided was excellent from Keith coming to value and promote the property with excellent photos, no board was needed. 1st person to view bought it. Staff were extremely helpful and kept us up to date at all times. Completion in 9 weeks. Can’t thank you all enough.
Keith and Christine Knott

26 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for your recent review and kinds words about Robinsons Estate Agents Durham Office, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Would highly recommend Robinsons Estate…

Would highly recommend Robinsons Estate Agents. From start to finish they have gone above and beyond for me. All of the staff are absolutely brilliant! Super friendly, helpful and nothing is too much trouble for them. Michelle, Chelsea, Shelagh and Michael, thank you for all of your help and for providing a fantastic service

21 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for your recent review and kinds words about Robinsons Estate Agents Chester Le Street Office, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Service we received was exemplary

Service we received was exemplary, we were kept in touch all the way through the process by Stacey, Emily and Ann. We highly recommend Robinsons to all family and friends, we tried the rest but Robinsons were the best!

15 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

I used Robinsons Durham to sell my property

I used Robinsons to sell my property and I can recommend them 100% they are very professional and kept me informed through out the process.
A special shout out to Anne, Emily and Stacey at the Durham branch who are a asset to the team.

15 May 2026
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Many thanks

I would highly recommend Robinsons Estate Agents, Chester Le Street for the professional service provided throughout. Special thanks to staff members Michelle, Shelagh, Chelsea and Michael for keeping me updated throughout the process. They have all conducted themselves with integrity, honesty and kindness at all times hence helping to ensure a positive outcome to a stressful process. Thank you very much

15 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Robinsons found us a buyer fairly…

Robinsons found us a buyer fairly quickly…were very professional and could not rate them any higher.Thank you.

15 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Samantha H at Robinsons Durham was…

Samantha H at Robinsons Durham was amazing during our purchase, really really helpful!

13 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 4 out of 5 stars

No problems

No problems. Very good service. Thanks.

8 May 2026
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 4 out of 5 stars

I liked the look of the property

I liked the look of the property, but I am really looking for a property in Newton Hall/Framwellgate Moor area.
I think I am already on your books as you have my email address. I am looking for a Solicitor/Conveyancor , as I have not lived in Durham for 60 Years, although I have visited as I have friends and family in the area. Would you be able to assist me and also let me know of any properties you have in the areas I mentioned? Regards Avriel Gerber. I have recently sold my property in Glasgow.

22 April 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Excellent service

Excellent service from the team at Robinsons Spennymoor. Despite a prolonged time from advertising to completion (those 17 months seemed like an eternity), the team showed patience and professionalism with all the queries raised by various interested parties. I'd have no problem recommending Robinsons to anyone looking for a local estate agent.

31 March 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

V helpful team at Robinsons

V helpful team at Robinsons. Transaction went well. I look forward to more

14 April 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Superb service from the Sedgefield team!

I'm a first-time landlord and opted to use the local branch of Robinson's (Sedgefield) to let my property. From beginning to end, the service has been absolutely superb from Ryan, Nicola and Sharon. Professional, reliable, informative, collaborative and extremely friendly. I'm incredibly grateful for the advice and support throughout. I would highly recommend to anyone looking for an agent. First class service - my sincere thanks to you all.

11 April 2026
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

I sold my flat through Robinsons in…

I sold my flat through Robinsons in Chester le Street All the staff Michelle, Chelsea, Shelah and Michael were brilliant. I worked mainly with Michelle and she kept me informed throughout the process. Would definitely use them again

20 March 2026
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

First Class Service

We are so glad we chose Robinsons to sell our recently departed mums house.
Ryan and the team in the office (Sharon and Danni) were a delight to deal with. Ryan was very caring and understanding when we first met and made the whole process completely stress free.
We would certainly recommend Robinsons and will use again.

20 March 2026
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

ROBINSONS SEDGEFIELD

The thought & processes of house selling was very daunting and in all honesty out of my depth in all aspects. I approached Robinsons Estate agents in SEDGEFIELD. Ryan was my point of contact who guided me through every process, he was such a professional & the perfect part of the Sedgefield team. Ryan went over and beyond what he was required to do and more. 5 Stars SEDGEFIELD!

6 March 2026
Unprompted review
Robinsons Estate Agents logo

Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

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