Robinsons Estate Agents Reviews 

1,864
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout the entire property buying and selling process. People note that team members go above and beyond to ensure smooth transactions and reduce stress during difficult times. Consumers also highlight the excellent communication, responsiveness, and efficient service provided by the local branches. Some reviewers were not happy with the letting service, mentioning wasted time, poor organization, and misleading property details. A small group of customers also noted that dealing with estate agents or managing initial listings could occasionally feel impersonal or challenging.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting high levels of professionalism,... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, friendly, and... See more

Location

Users describe ambiguous interactions with location, mentioning various regional branches and specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryan, Sharon & Nicola at the Sedgefield branch of Robinsons are all amazing. We’ve bought and sold a couple of houses with them now and they never fail to impress with their professionalism, attentio... See more

Company replied

Rated 5 out of 5 stars

We used Robinsons Durham to sell our property and the whole process was absolutley flawless. We were constantly kept up to date by Keighley who made sure the process was pain free. We then used Robi... See more

Company replied

Rated 5 out of 5 stars

We purchased a property through the Wynyard office and want to give Jayne, Louise and Lynn a big thank you. Communication was excellent and they went above and beyond in helping, what proved to be, a... See more

Company replied

Rated 5 out of 5 stars

Shelagh at Robinsons Chester Le Street was extremely responsive and helpful throughout my sale. Nothing was too much trouble, including post-sale queries. In terms of listing my house, I can't re... See more

Company replied


Company details

  1. Property management company
  2. Online auction services
  3. Online marketing agency
  4. Property Investment
  5. Estate Agents
  6. Property valuer

Written by the company

Robinsons are a family run Estate Agents in the North East of England. They have 7 offices including Durham, Chester le street, Bishop Auckland, Crook, Spennymoor, Sedgefield. They also have a Fine and Country office on Wynyard. The business deals with all aspects of property including, sales, lettings, surveys, auctions, and mortgages.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,864)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

The service provided was excellent from…

The service provided was excellent from Keith coming to value and promote the property with excellent photos, no board was needed. 1st person to view bought it. Staff were extremely helpful and kept us up to date at all times. Completion in 9 weeks. Can’t thank you all enough.
Keith and Christine Knott

26 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for your recent review and kinds words about Robinsons Estate Agents Durham Office, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Would highly recommend Robinsons Estate…

Would highly recommend Robinsons Estate Agents. From start to finish they have gone above and beyond for me. All of the staff are absolutely brilliant! Super friendly, helpful and nothing is too much trouble for them. Michelle, Chelsea, Shelagh and Michael, thank you for all of your help and for providing a fantastic service

21 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you so much for your recent review and kinds words about Robinsons Estate Agents Chester Le Street Office, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Service we received was exemplary

Service we received was exemplary, we were kept in touch all the way through the process by Stacey, Emily and Ann. We highly recommend Robinsons to all family and friends, we tried the rest but Robinsons were the best!

15 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

I used Robinsons Durham to sell my property

I used Robinsons to sell my property and I can recommend them 100% they are very professional and kept me informed through out the process.
A special shout out to Anne, Emily and Stacey at the Durham branch who are a asset to the team.

15 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Many thanks

I would highly recommend Robinsons Estate Agents, Chester Le Street for the professional service provided throughout. Special thanks to staff members Michelle, Shelagh, Chelsea and Michael for keeping me updated throughout the process. They have all conducted themselves with integrity, honesty and kindness at all times hence helping to ensure a positive outcome to a stressful process. Thank you very much

15 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Robinsons found us a buyer fairly…

Robinsons found us a buyer fairly quickly…were very professional and could not rate them any higher.Thank you.

15 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Samantha H at Robinsons Durham was…

Samantha H at Robinsons Durham was amazing during our purchase, really really helpful!

13 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 4 out of 5 stars

No problems

No problems. Very good service. Thanks.

8 May 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 4 out of 5 stars

I liked the look of the property

I liked the look of the property, but I am really looking for a property in Newton Hall/Framwellgate Moor area.
I think I am already on your books as you have my email address. I am looking for a Solicitor/Conveyancor , as I have not lived in Durham for 60 Years, although I have visited as I have friends and family in the area. Would you be able to assist me and also let me know of any properties you have in the areas I mentioned? Regards Avriel Gerber. I have recently sold my property in Glasgow.

22 April 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Excellent service

Excellent service from the team at Robinsons Spennymoor. Despite a prolonged time from advertising to completion (those 17 months seemed like an eternity), the team showed patience and professionalism with all the queries raised by various interested parties. I'd have no problem recommending Robinsons to anyone looking for a local estate agent.

31 March 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

V helpful team at Robinsons

V helpful team at Robinsons. Transaction went well. I look forward to more

14 April 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Superb service from the Sedgefield team!

I'm a first-time landlord and opted to use the local branch of Robinson's (Sedgefield) to let my property. From beginning to end, the service has been absolutely superb from Ryan, Nicola and Sharon. Professional, reliable, informative, collaborative and extremely friendly. I'm incredibly grateful for the advice and support throughout. I would highly recommend to anyone looking for an agent. First class service - my sincere thanks to you all.

11 April 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

First Class Service

We are so glad we chose Robinsons to sell our recently departed mums house.
Ryan and the team in the office (Sharon and Danni) were a delight to deal with. Ryan was very caring and understanding when we first met and made the whole process completely stress free.
We would certainly recommend Robinsons and will use again.

20 March 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

ROBINSONS SEDGEFIELD

The thought & processes of house selling was very daunting and in all honesty out of my depth in all aspects. I approached Robinsons Estate agents in SEDGEFIELD. Ryan was my point of contact who guided me through every process, he was such a professional & the perfect part of the Sedgefield team. Ryan went over and beyond what he was required to do and more. 5 Stars SEDGEFIELD!

6 March 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

We originally went with Venture

We originally went with Venture, wasted 6mnth a few viewing which I mostly done the viewing. Went with Robinsons, from the start honest valuation and had quite a few viewings as all done by Robinson staff. Within 3 month had 3 offers one of which was accepted. All done and dusted. Very professional, excellent service

5 March 2026
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Reply from Robinsons Estate Agents

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

3 East Atherton

Vicki has been amazing from day 1 with us! We are more than halfway through our time with this house, and every small concern or worry we have had has been solved immediately! It has been very easy to communicate with Robinsons, and they always send somebody out immediately. The house is amazing, the staff are all incredibly friendly, and Robinsons are wonderful!

5 March 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you Broghan for your recent review of Vicki, who works at our Robinsons Estate Agents Durham Office, it is very much appreciated.
Regards
Robinsons Management Team

Rated 5 out of 5 stars

Very positive experience with Robinsons

Very positive experience with Robinson’s, Durham. Keith, the valuer, has excellent knowledge of the local market & gave me confidence that they were the right agent for my sale. From initial communication with Emily & the support throughout the process from Stacey I knew I had made the right choice; professional, friendly & supportive.

4 March 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you very much your kind words about our Robinsons Estate Agents Durham Team, and your positive experience selling your property in Brandon, Durham. It is very much appreciated and hope we can help in the future, whether selling, renting or buying.

Regards
Robinsons Estate Agents
Management Team

Rated 5 out of 5 stars

ROBINSONS ESTATE AGENTS

ROBINSONS ESTATE AGENTS, WYNYARD BRANCH. A HUGE and grateful thank you to Joy Cruddas for guiding us through viewings, negotiations with prospective buyers and final sale of our property in the most friendly and professional manner. Once our sale had been agreed, Joy kept us updated on all proceedings, providing much needed reassurance throughout a stressful time. Joy’s professionalism and experience was evident at all times, and, based upon our experience we would not hesitate to recommend Joy and her team.

2 March 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you very much your kind words about our Robinsons Estate Agents Regency & Rural Wynyard Team, and your positive experience selling your property in Wynyard. It is very much appreciated and hope we can help in the future, whether selling, renting or buying.

Regards
Robinsons Estate Agents
Management Team

Rated 1 out of 5 stars

LET DOWN BY LETTING SERVICE

Very disappointed by the letting service. Visited a property that had mud all over the front door, a beeping smoke alarm and no washer connection in the kitchen, The last one being a deal breaker. It would have been nice if they had told us from the start.

Well someone is being very economic with the truth.

I took my sister in law, aged 80, to see the property on 3 separate occasions over 2 weeks and the condition of the front door and alarm was the same on each occasion. One of the reasons we pulled out was because the neighbours said there had been frequent fights outside with young lads and the tenant. The front door had been left like that after the last set to several months ago when last occupied.

We were told there was a washer connection in the cupboard which is why a 3rd visit had to be arranged but we were misled. My sister in law was asked if she “couldn’t just use the laundrette like the last tenant”

If the agent took as much care over the property at 1 Minster Court as they did over the HOMELET report to ensure my sister in law could afford it I wouldn’t be writing this report.

Presenting a property like this shows a distinct lack of care on the part of the landlord and agent. Shame you cannot accept your got it wrong on this occasion.

You have plenty to review at your internal meeting. Good luck with that

13 February 2026
Unprompted review
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Reply from Robinsons Estate Agents

Thank you for your feedback following your visit to the property.

Having reviewed the points raised, it is important to provide some context and clarification.

The smoke alarm was simply alerting that the battery required replacement. This is routine maintenance and would have been attended to and fully resolved prior to any tenancy commencing, in line with safety and compliance obligations.

With regard to the condition of the front door, properties can experience minor, temporary cosmetic issues between visits, particularly during periods of poor weather or contractor access. These are not reflective of the condition a property is handed over in at move-in stage.

In respect of the washing machine connection, this was not raised or noted during your viewing. Where specific requirements are highlighted, these can be clarified or solutions explored; however, it is not possible to address concerns that have not been brought to our attention. The previous tenant occupied the property without issue in this regard.

While it is, of course, your prerogative to decide whether a property is suitable, the matters referenced are operational or easily remedied items rather than fundamental defects. As such, the characterisation of the viewing experience appears somewhat disproportionate to the issues identified.

All feedback is nevertheless recorded for internal review, and we’ll pass back to the Landlord.

We wish you every success in finding a suitable property that meets your needs.

Regards
Robinsons Management Team

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