Robocat Reviews 

366
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays and difficulties with withdrawals, often waiting weeks or even months to receive their funds, with some never getting their winnings at all. Reviewers frequently encountered unhelpful customer service, characterized by generic, repetitive responses and a perceived lack of genuine assistance, leading to frustration when trying to resolve payment issues or inquiries. Conversely, a small portion of people felt satisfied with the service. Some customers experienced fast and hassle-free withdrawals, with funds reflecting in their accounts quickly. Additionally, a few reviewers praised the customer support for being professional, quick, and providing detailed responses.

What people talk about most

Payment

Consumers find payment to be a negative experience, with many reporting issues with transaction processing or... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, frequently reporting unhelpful and... See more

Refund

Users describe negative interactions with refund, with many reporting significant delays and difficulties in... See more

Response time

Customers consistently note negative experiences with response times, particularly regarding withdrawals and... See more

Website

Clients share negative opinions on the website, with many reviewers expressing strong dissatisfaction and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have made some withdrawals that were completed after three business days But now I have made three withdrawals of 500€ and I have not received a response yet it has been 5 days since the first withd... See more

Rated 3 out of 5 stars

Just following up on my 2 withdrawals dating back to sep 17. Finally received money . It took 19 days . Thank you robocat. They need to be quicker to process withdrawals that’s how you build a player... See more

Company replied

Rated 1 out of 5 stars

My experience started well with playing and even withdrew at least 3 times and it seemed all fine . But my last experience not so good. I have 2 withdrawals totalling almost $1000 still under review... See more

Company replied

Rated 1 out of 5 stars

I waited 10 business days for a withdraw and contacted customer support about 15 times within that period just to be told the same thing over and over. That it is being delayed and being worked on. No... See more

Company replied



Contact info

2.2

Poor

TrustScore 2 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(366)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I keep discovering games I hadn’t…

I keep discovering games I hadn’t noticed before. Some of them unexpectedly grew on me after a few rounds. It doesn’t feel repetitive yet, which I appreciate.

16 January 2026
Unprompted review
Robocat logo

Reply from Robocat

Dear Norman,

Thank you for your kind words!
We truly appreciate your support and are happy to know you’re enjoying your experience with us.

Happy gaming!

Best regards,

The Robocat Team

Rated 1 out of 5 stars

Fraud

the worst online casino. It's blatant fraud. Wait until you cancel your winnings, there's no question of payment. Shame on you!!!

21 January 2026
Unprompted review
Robocat logo

Reply from Robocat

Dear Ionela,

Thank you for sharing your feedback with us. We are truly sorry to hear that you are feeling frustrated and that your recent experience did not meet your expectations.

We aim to provide a professional and transparent environment for all our players, and we take your comments seriously. For further assistance and to allow us to look into your specific situation, please reach out to our dedicated support team at support@robocat.com so they can investigate this for you.

Best regards,

The Robocat Team

Rated 4 out of 5 stars

Everything is fine

I contacted support with a minor issue and got a reply later than expected. Still, the problem was resolved. Overall, nothing serious enough to complain about.

2 December 2025
Unprompted review
Robocat logo

Reply from Robocat

Dear Pedro,

Thank you for your kind words! We are glad to hear that your issue was fully resolved to your satisfaction. We always strive to be as efficient as possible and appreciate your patience.

We truly appreciate your support and are happy to know you’re enjoying your experience with us overall.

Happy gaming!

Best regards,

The Robocat Team

Rated 4 out of 5 stars

The game library is extensive

The game library is extensive, and the live section stands out the most for me. Since the platform is relatively new, there isn’t much background information available. More transparency would definitely help build confidence.

7 January 2026
Unprompted review
Robocat logo

Reply from Robocat

Thank you for your stars! We're thrilled to hear you're enjoying. Your satisfaction means the world to us! Happy gaming! Best regards, Robocat Team

Rated 1 out of 5 stars

Slowest withdrawal time frame ever!

Robocat casino has the slowest withdrawal payout time frame.
If you are lucky and win big money on Robocat casino, dont expect to get the money anytime soon
- $10,000 withdrawal will take 2 months to receive money
$100,000 withdrawals take 2 years to receive.

3 January 2026
Unprompted review
Robocat logo

Reply from Robocat

Dear Customer, We're sorry for the delay. Withdrawal times can vary due to security checks, but our team is working to process it as soon as possible. Please reach out to support@robocat.com for further updates. Robocat Team

Rated 1 out of 5 stars

Withdraw money is big issue,

6 January 2026
Unprompted review
Robocat logo

Reply from Robocat

Dear Customer,
Withdrawal times can vary due to security checks, but our team is working to process them as soon as possible. Please reach out to support@robocat.com for further updates. Robocat Team

Rated 5 out of 5 stars

I contacted support once

I contacted support once with a simple question and got a helpful answer. It wasn’t instant, but the response made sense. I also like checking live odds from time to time, and they seem fair enough.

1 December 2025
Unprompted review
Robocat logo

Reply from Robocat

Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! Robocat Team

Rated 1 out of 5 stars

I waited a week for my pickup

I waited a week for my pickup; I had three energy requests.
They tell you at first that withdrawals take 3 days, but then they make fun of you by saying the same things in the chat...
They forced me to lose all 3 of my withdrawals, which were €500 each, and to lose another €3,700, for a total of €5,200
You're intentionally delaying withdrawals to play games... And the payments I made from that website were from reliable and constantly different accounts, while all the big casinos only pay from one specific account... Also, their license has disappeared from their website...
Away from this casino, and even if you win, you don't know if you'll get the amount and if you do...

30 December 2025
Unprompted review
Robocat logo

Reply from Robocat

Dear Giorgos,

Thank you for sharing your feedback with us. We are truly sorry to hear about the frustration you have experienced regarding your withdrawal requests and the time taken to process them.

We aim to provide a professional and transparent environment for all our players, and we take your comments regarding these delays and our communication very seriously. For further assistance and to ensure your concerns are properly addressed, please reach out to our dedicated support team at support@robocat.com so they can look into your account details for you.

Best regards,

The Robocat Team

Rated 5 out of 5 stars

Support responds quickly

Getting started was easy, and I didn’t feel lost navigating the site. On my phone, it runs a bit slower than on desktop, but it’s still usable. I prefer playing from my computer because everything feels smoother there.

10 December 2025
Unprompted review
Robocat logo

Reply from Robocat

Dear Filip,

Thank you for your kind words! We are delighted to hear that you found it easy to get started and navigate our site. It is great to know that you are enjoying the smooth experience on your desktop, and we appreciate your feedback regarding the mobile performance as we always strive to provide a satisfying environment across all devices.

We truly appreciate your support and are happy to know you’re enjoying your experience with us.

Happy gaming!

Best regards,

The Robocat Team

Rated 2 out of 5 stars

I have made some withdrawals that were…

I have made some withdrawals that were completed after three business days But now I have made three withdrawals of 500€ and I have not received a response yet it has been 5 days since the first withdrawal but nothing. and in the chat they keep telling me the same things

27 December 2025
Unprompted review
Rated 1 out of 5 stars

☆●▪︎▪︎▪︎♧Don't need a lie 💯 % in Casino is money…

Don't need a lie 💯 % in Casino is money wanted,money needed but /and there is always some butts/ IN THIS CASINO YOU LOSE YOUR DIGITS SO QUICK just be careful.What happened to me might be a good example for everyone.
It started 3 months ago since done account in ROBOCAT after 4k had VIP3,OWN MANAGER of ACCOUNT which when I tried get a contact on him cause I've lost about 2/3 hundred that time ..When I texted to ppl from LIVE CHAT WE ENDED UP SO BAD FOR ME,they started unconnect during the conversation as they didn't know how to deal with this situation. So sent them all pictures where I've got few screenshots which you can see clearly it's error ,something wrong WITH it.
NOW.... since that time I've lost 500e more on games they got STUCK in multiple times and ways..THE CONTROL BUTTON GETTING ALSO STUCK A LOT for example on LUCKY WHEEL ,you got chance win 1k euros!!!but as I pressed start the red button turned to dark red and lost my 4 turns ,because game was over..Let you only quit and log in back,but the wheel was locked for you without any price!!sent them picures of that as well ,they sent me answer they gonna investigate and will let me know the result in 10days max..
WHEN YOU WIN ....it's about the time you realised it should be more or just a little bit..My manager didn't answer on my issues and questions till today,sent me mail he hopes I've got lovely Christmass and sent me some bonuses ,the main one ☆10euros as % from my spending ☆● ridiculous !!!
Last time I LOST 100e I've done the pictures again,sent those with all informations as I did before ,the same way they told me to and nothing happened again...NO ANSWER OR WHEN ANSWER THAT BS FROM THEM,THEY WANTS ALL OF YOUR MONEY SO BAD AS THEY ABLE TO SCUM PEOPLE!!!
THE END...I'm just thinking does it worth it to them for little money like this???but when I OPENED THIS PAGE AND SEEN 88 NEGATIVE REVIEWS COULDN'T BELIEVE, PEOPLE DON'T LIKE TO BE LIED OR SCUMED ASPECIALLY THIS CHEAP WAY...

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Slow withdrawal

Slow withdrawal, small amounts allowed to withdrawal And terrible customer support I’ve been waiting over 72 hours all within their “3 day process time” and they are still just telling me to be patient and that it’s coming well guess what I’ll be and was Patient until you guys go out of your own made time line and still dont give a straight answer

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Marcello was very fast sorting out my issue all done within 60 seconds

30 November 2025
Unprompted review
Robocat logo

Reply from Robocat

Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The Robocat Team

Rated 1 out of 5 stars

This cassino is big scan

This cassino is big scan. I do withdraw nov/20/2025. Today has nov/30/2025 still im not take my money alway make excuses. I speak every day with those people every time something deferent the told me. This cassino less for one start. Please stay away for this cassino. I lose so match money and when I do withdraw the make me hard to take 170 dollars. 9 days know nothing take.

30 November 2025
Unprompted review
Rated 1 out of 5 stars

Police have to check this Company

.Robocat now operates WITHOUT a license – removed from Stellar/Anjouan registry

This is my updated review after monitoring the situation. What I discovered is extremely serious.

Robocat was previously listed under Stellar Ltd with the Anjouan license ALSI-202411077-FI2, together with many sister casinos (Posido, Neon54, Malina, Boaboa, Cadoola, Playzilla, Bankonbet, etc.). After a wave of complaints, every other brand is still visible on the regulator’s site, even with expired licenses – except Robocat.
Robocat has been completely removed, meaning they are now operating without any visible or verifiable license.

Their support refuses to answer a simple question:
“Do you currently hold a valid gambling license?”
They avoid it every time.

The so-called regulator, Anjouan Gaming Authority, is also part of the problem. Their Trustpilot page is full of complaints, extremely low ratings, and players reporting that the regulator never responds. They ignored my complaint as well. This proves that there is no real regulation, just a license used as a façade.

Across the entire Stellar network, the pattern is identical:
– deposits are instant
– everything works fine while you lose
– once your winnings exceed your total deposits, limits and delays begin
– small withdrawals sometimes go through
– larger payouts stay “under review” for weeks
– VIP levels drop suddenly
– accounts get blocked
– support sends the same copy/paste messages like “Finance is reviewing your request”

My own account was blocked after winning, and I have already submitted the full case to the police with all evidence.

This is not an error or misunderstanding – it is a coordinated offshore system designed to prevent profitable players from cashing out while appearing legitimate through EU payment methods and a non-responsive regulator.

Final warning: Avoid Robocat and all casinos connected to Stellar Ltd. Operating without a license, with no regulator oversight, no transparency, and no guarantee of payout. My experience should be a warning to others before they lose their money.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

My impression is that this casino is…

My impression is that this casino is really alive! Slots from top-level providers, graphics and sound are at their best. Live games give you an adrenaline rush.

20 November 2025
Robocat logo

Reply from Robocat

Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The Robocat Team

Rated 4 out of 5 stars

Lots of slots and table games

Lots of slots and table games, but sometimes finding a game is annoying. Overall, a positive experience, especially the bonus system.

10 November 2025
Robocat logo

Reply from Robocat

Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The Robocat Team

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