RoboPets Reviews 129

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, realistic features, and the comfort they provide. Many people appreciate the efficient delivery service, with orders often arriving quickly and well-packaged. The overall service is frequently described as outstanding, making the purchasing experience pleasant and straightforward. However, some customers also noted occasional delays in delivery, though these were often attributed to external factors. A few people mentioned a desire for rechargeable batteries in the products.

What people talk about most

Product

People report positive experiences with product, often praising its quality, realism, and the comfort it... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and reliable... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the products for being... See more

Order

Customers had positive experiences with order. Many reviewers praised the ease of placing orders,... See more

Service

Consumers find service to be positive. Many customers consistently praise the fantastic, quick, and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Unfortunately my dad who has dementia didn't really enjoy this RoboPet which was a huge disappointment. However, everyone else in his nursing home erupted with excitement about seeing it and playing w... See more

Rated 5 out of 5 stars

My Parents have been cat lovers all their lives until old age & Dementia placed them in a care home. I hoped a robot pet could entertain them. I found the website easy to navigate & compared the... See more

Company replied

Rated 5 out of 5 stars

Great company, priduct sent really quickly. My mum who has dementia abd alzheimers absolutely lives her cat and it jas brought her so much comfirtvand joy. 2 other ladies in the care home now have the... See more

Company replied

Rated 5 out of 5 stars

Having previously purchased Robo cats and puppies from 'Robopets', we were eager to try their new breathing Red Panada. These are the perfect weight and size for children, and give an instant feeli... See more

Company replied


Company details

  1. #44 of 104 best companies in Toy shop

Written by the company

RoboPets is a family run business and the leading UK and EU supplier of the very latest Robotic Companion Pets. We provide products that can help people living with Dementia, Alzheimers, Children with special needs, and anyone who loves animals but are unable to have a real pet of their own.


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Unfortunately my dad who has dementia…

Unfortunately my dad who has dementia didn't really enjoy this RoboPet which was a huge disappointment. However, everyone else in his nursing home erupted with excitement about seeing it and playing with it and now my dad is thoroughly enjoying the secondary glory that comes with owning it. Even this little thing is enough to get him out of his shell a little. Can recommend! The expense is worth it, it is well made and soft and while it's not massively life-like, it's certainly made everyone at the home a lot happier

7 April 2026
Rated 5 out of 5 stars

Absolutely Brilliant

Absolutely brilliant! Ordered the playful pup for my elderly mum who was really struggling without her 2 dogs after sadly having to rehome them due to her memory issues.
Was worried she might not take to a "toy" but its made a world of difference to her. She hasnt stopped patting, stroking and talking to it. Lovely company to deal with, great communication and easy delivery. Thank you!

7 April 2026
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Reply from RoboPets

Thank you so much Claire for your wonderful Review, and I'm so happy that your Mum's new Robopet is bringing her much joy and companionship. Love Deborah x

Rated 4 out of 5 stars

Absolutely amazing fantastic Panda

Absolutely amazing fantastic Panda. Just as described. Nowhere in instructions to say that the ear gives the different modes. However when I asked got a very quick response thankyou. The Panda really relaxes me and I certainly love it more than I thought I would. Thankyou well worth the money.

30 March 2026
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Reply from RoboPets

Thank you so much Christine for your wonderful Review. I'm so pleased that you love the beautiful breathing red panda. It really is something special, beautifully handmade and helps to calm and ease stress and anxiety. Deborah x

Rated 5 out of 5 stars

Beautiful product

Beautiful product. Excellent seller

9 April 2026
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Reply from RoboPets

Thank you so much Paul for the lovely Review. Deborah x

Rated 5 out of 5 stars

Bought for my son he has Down’s…

Bought for my son he has Down’s Syndrome partially sighted and gets very stressed he’s also grieving for his dad he loves my sisters dog but I can’t take a dog on. Saw this reached out to company if they thought would help they replied extremely quickly together we decided yes. I’ve got him the freckles dog. I mentioned his birthday was in a few days and they got it here within 2 days. …he has only seen it on iPad as bday in 2 days. ..it looks very cute lovely soft to stroke movements not too quick so nothing to worry him. I am very happy with dog can’t wait to give it on his bday He has now received his dog interaction was immediate he is calling him Boycie he’s a fan of fools n horses ….i am so happy watching my son interact with a smile on his face he’s been so sad for so long ….very very happy with purchase.

9 April 2026
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Reply from RoboPets

Thank you Grazelda for your lovely Review, and I hope that your son's new companion pet, Freckles, has brought him much joy and comfort during this difficult time. Deborah x

Rated 5 out of 5 stars

Received veŕy quickly

Received veŕy quickly, in excellent çondition ... Percy is very soft to the touch and the eyes are very realistic. Moreover, thè lady with the severe brain injury has taken to him. She now has something to do with her hands and carries him everywhere. Percy has calmed her, dramatically ... thanks for creàting such a product.

7 April 2026
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Reply from RoboPets

Thank you Diane for your lovely Review. I'm so pleased that the lady who you bought the Robopet for loves it and that it brings her much joy and comfort. Deborah x

Rated 4 out of 5 stars

Great reaction from my mum

Great reaction from my mum. She has a new companion . Better than any doctor. Thank you love the Fewins family 🧡🦢

2 April 2026
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Reply from RoboPets

Thank you so much for your lovely Review, and I'm so pleased that your Mum loves a new companion pet. Deborah x

Rated 5 out of 5 stars

Percy the dog

It arrived promptly, well packaged and looks just as the picture.
It does just as it says.
Very happy with it.

1 April 2026
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Reply from RoboPets

Thank you for your kind words and lovely Review. Deborah x

Rated 5 out of 5 stars

In memory of Jazz.

When my cat Jazz passed away ,i really missed him .
I saw a picture of this cat on facebook and he is almost identical to Jazz,so i bought him ,i really love him and so does my Granddaughter, she loves to brush him with the provided brush.
Thankyou.

30 March 2026
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Reply from RoboPets

Thank you Andrew for your lovely Review. I'm sorry to hear of the passing of your beloved cat Jazz, but am so pleased that you and your granddaughter love your new Robopet. Deborah x

Rated 5 out of 5 stars

Excellent love my Mr Tom what gorgeous…

Excellent love my Mr Tom what gorgeous cat so impressed how well made he is and just what I needed after the trauma of loosing 2 beautiful cats over 2 years I was so upset but Mr Tom has really helped me. Thank you

12 March 2026
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Reply from RoboPets

Thank you Claire for your wonderful Review, and I'm so pleased that our robotic pet, Mr Tom, has helped ease the trauma of losing your beautiful cats. Deborah x

Rated 5 out of 5 stars

Beautiful puppy Robopet.

Beautiful puppy Robopet.
My son loves the dog.
Fast delivery
Very pleased Thanks

12 March 2026
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Reply from RoboPets

Thank you for your kind words and lovely Review. I'm so pleased your son loves his new dog and it brings him much joy. Deborah x

Rated 5 out of 5 stars

This dog is well loved by my…

This dog is well loved by my granddaughter. So pleased that I bought him.

12 March 2026
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Reply from RoboPets

Thank you Jacqueline for your lovely Review, and I'm so pleased that your granddaughter loves her new companion pet dog. Deborah x

Rated 5 out of 5 stars

A Lovely Company For Your Furry Friends!

I highly recommend RoboPets when ordering your interactive or plush Furry Friends. I have placed 5 orders with them so far and have been very pleased with the high standard of service and packaging.

Run by the lovely Deborah who is always so friendly and welcoming when i have emailed.

My most recent 2 orders were placed on a Monday and i received them on the Wednesday. Both packaged in sturdy boxes with good inner packaging.

When you need some Furry cheer RoboPets is always here!!!

A+++

10 March 2026
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Reply from RoboPets

Thank you so much for your wonderful Review, and kind words. We always aim to provide a first class service, and I am here to offer advice and help when choosing a companion pet. I'm so pleased that you love the pets you have bought from us - and I also love the Slogan - When you need some Furry cheer Robopets is always here!!! Deborah xx

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