Service was quick. Product was well packed. However the mystery box selection was aimed at the mature woman and only contained skincare from the same brand, which was different to the expected cont... See more
Company replied
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Review summary
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Reviews shaping this summary
A bit disappointed in the contents, I bought 2 boxes to keep as Xmas gifts for my daughters and I felt there was a distinct difference between both. Yes the items would probably cost more than £20 bu... See more
Company replied
£200 box for £20. Didn’t recognise any product/make. Maybe it’s my age. Lack of information up front as to contents via Sky link. Will give to my daughter. She might recognise something. Delivery quit... See more
Company replied
A fantastic offer via SKY VIP rewards snapped up for my upcoming granddaughters birthday. I am no expert when it comes to makeup but the products look quality and I'm positive she'll be delighted with... See more
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Company details
- #207 of 216 best companies in Beauty product supplier
- #83 of 87 best companies in Beauty supply store
- #66 of 68 best companies in Cosmetics Industry
Written by the company
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Written by the company
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Contact info
London, United Kingdom
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3.5
Average
618 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I wasn’t happy with the box I received
I wasn’t happy with the box I received, I think I had 5 products in it, this box stated products worth over £200+ but I’ve looked at the RRP for them and it all comes to under £170, i did email your company to complain which I received an apology because I wasn’t happy, I will NEVER order 1 of these boxes again, each one is different, I mean some people purchased the same offer I did and received a hell of a lot more, just a lucky dip really
20 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear you were disappointed with the box you received. Our mystery boxes are designed to contain varying product combinations, which means contents can differ from box to box. The advertised value is based on the brands’ official RRPs, although we appreciate that the value and overall experience did not meet your expectations on this occasion.
We’re pleased our team was able to respond to your concerns, but we’re sorry we weren’t able to change your overall impression. Your feedback regarding product selection, value perception, and consistency between boxes has been shared with our team as we continue reviewing and improving our mystery box offers. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re so glad you enjoyed your ROCCABOX — “excellent stuff” is exactly what we love to hear! 😊
Thanks for the lovely feedback, and we hope to treat you again soon. 🎀
Fast postage, great products at a great price
Fast postage, great products at a great price!
18 May 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear you were happy with the fast delivery, great products, and fantastic value. That’s exactly what we aim for with every ROCCABOX.
Thanks for the lovely feedback, and we hope to treat you again soon! 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear you found the box great value, with speedy delivery and excellent quality products. That’s exactly what we aim for with every ROCCABOX.
Thanks for the lovely feedback, and we hope to treat you again soon! 🎀
It was ok
It was ok. Definitely worth the £20 but not sure I would have paid the £200 price tag for the products I received. Eye palette alone was worth it. Don’t think I’ll be purchasing another.
19 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re pleased to hear you felt the box offered good value for the £20 purchase price and that you enjoyed the eye palette in particular.
We’re sorry, however, that the overall selection didn’t quite win you over. The advertised value is based on the brands’ official RRPs, but we appreciate that personal preference and perceived value play a big part in the overall experience. Thank you for sharing your honest thoughts — they’ve been passed on to our team as we continue reviewing and improving our boxes. 🎀
Appalling customer service and they ignore consumer rigts
Avoid this company. I ordered a box that tracking claimed was delivered, but it never arrived at my property. When I contacted Roccabox support, they completely washed their hands of the issue. Instead of contacting their own courier (Royal Mail) to investigate the missing parcel, they told me to do it myself. They blatantly ignored the Consumer Rights Act 2015, which states the retailer is responsible until the goods are in the customer's physical possession. They refused to help, refused to refund, and stonewalled me. I had to initiate a chargeback with my bank just to get my money back. Absolutely abysmal customer service.
Update: Notice how their reply below claims they 'do investigate with the carrier', yet their customer service email explicitly stated they were 'unable to raise an investigation' and told me to do it myself. Completely contradictory.
18 May 2026
Reply from ROCCABOX
Thank you for taking the time to share your feedback. 💗
We’re sorry to hear you were unhappy with your experience and understand how frustrating it is when a parcel is marked as delivered but cannot be located.
When a delivery issue is reported, we do investigate with the carrier and follow their established process. In some cases, customers may also be asked to provide information directly to assist with the investigation. We certainly do not aim to dismiss or ignore customer concerns, and we regret that this was the impression left in your case.
We take all customer feedback seriously and will review the concerns you've raised regarding the handling of your enquiry and the support you received. 🎀
A very high quality product
A very high quality product.
I have been using the everlasting hibiscus invigorating mask lotion which is very gentle on my skin, leaving my skin feeling very nourished!
23 February 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We’re delighted to hear you’re enjoying the Everlasting Hibiscus Invigorating Mask Lotion and that it’s leaving your skin feeling nourished while being gentle enough for your skin type.
Thanks for taking the time to share your experience, and we’re so pleased you’re enjoying the quality of the products. 🎀
Quality product and great value
Bought this for my grandaughter as she is vegan, she really likes it
7 May 2026
Reply from ROCCABOX
Thank you for the 4 stars! 💗
We’re so pleased to hear your granddaughter is enjoying the box and that it was a great fit for her vegan lifestyle. It’s wonderful to know you found it to be good quality and great value too.
Thank you for the lovely feedback, and we hope to help you find more treats for her in the future! 🎀
Reply from ROCCABOX
Thank you for your review. 💗
We’ve checked the tracking information and can see the parcel was marked as delivered on **13/04/2026**. If you’ve still not been able to locate it, please contact our customer service team directly and we’ll be happy to look into this further with the carrier for you. 🎀
Feel extremely mislead
Feel extremely mislead. Was advertised as £200 + in goods for £20, for sky customers. Got 4 items totalling £99. Ok not bad for £20……….but still mislead
15 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear you felt misled by the Mystery Box offer. The advertised value is based on the brands’ official RRPs, however we completely understand that the overall experience and perceived value are what matter most when receiving the box.
While we’re pleased you recognised the products still exceeded the £20 purchase price, we appreciate your disappointment if the contents didn’t feel reflective of the advertised £200+ value. Your feedback has been shared with our team as we continue reviewing the product mix and presentation of these offers. 🎀
Products were disappointing for her.
15 May 2026
Reply from ROCCABOX
Thank you for your feedback. 💗
We’re sorry to hear the products were disappointing for her. We always aim to create boxes that feel exciting, enjoyable, and worthwhile, so it’s disappointing to hear we missed the mark on this occasion.
Your feedback has been shared with our team as we continue reviewing our product selection and overall customer experience. 🎀
The products didn’t compliment each…
The products didn’t compliment each other. It’s not like you can use them all at the same time. Seems a bit pointless. Wasn’t really impressed. Was a bit disappointed. The products were for different skin types too
15 May 2026
Reply from ROCCABOX
Thank you for taking the time to share your feedback. 💗
We’re sorry to hear the product selection didn’t work well for you. We aim to include a varied mix of skincare and beauty products to suit a wide range of preferences, but we understand that products for different skin types or routines can sometimes make the box feel less cohesive on a personal level.
Your feedback regarding product compatibility and overall curation has been shared with our team as we continue reviewing and improving future boxes. Thank you again for your honest comments. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re so glad the box lived up to expectations and delivered exactly what was promised.
Thanks for the lovely feedback, and we hope to treat you again soon! 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re so glad you enjoyed the products and took advantage of the smashing offer — that’s exactly what we aim for.
Thanks for the lovely feedback, and we hope to treat you again soon! 🎀
I purchased a beauty box through my Sky…
I purchased a beauty box through my Sky VIP and was very happy with what I received. Value of products was high and the quality of the products was very good too. Delivery was super quick & packaging was excellent. Would recommend and purchase again from this company.
13 May 2026
Reply from ROCCABOX
Thank you so much for the lovely 5-star review! 💗
We’re so glad you were happy with your Sky VIP beauty box and that the product quality, value, delivery, and packaging all hit the mark for you.
Thanks for the recommendation and kind feedback — we’d love to welcome you back again soon! 🎀
Very happy with what i got
Very happy with what i got . Looking forward to useing . Thank you so much very good price.
13 May 2026
Reply from ROCCABOX
Thank you so much for the lovely 5-star review! 💗
We’re so glad you’re happy with your box and that it felt like great value for money. We hope you enjoy using all your products and discover some new favourites along the way!
Thanks again for the lovely feedback and support. 🎀
My treat boxReally good value and beautiful product…
Really good value and beautiful product and delivered was very good got parcel very quick
13 May 2026
Reply from ROCCABOX
Thank you so much for the lovely 5-star review! 💗
We’re so glad your ROCCABOX felt like a real treat and that you loved the products, value, and speedy delivery. That’s exactly the experience we aim to create every month.
Thanks for the lovely feedback, and we hope to treat you again soon! 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re so glad you were happy with the products and enjoyed your box — that’s exactly what we aim for with every ROCCABOX.
Thanks for the lovely feedback, and we hope to treat you again soon! 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We’re so glad you’re enjoying the speedy delivery and lovely products — and even more pleased to hear you’ve bought many boxes with us! That continued support really means a lot.
Thanks for the lovely feedback, and we can’t wait to treat you again soon! 🎀
Paid £20 for a mystery box that was…
Paid £20 for a mystery box that was said to be worth over £200 (as a sky VIP customer). Received it and it had 5 small items in it. Added up it the items we’re prob worth about £60 in total. Checked with online prices. Fair enough it was worth more than the £20 paid but shouldn’t be claiming it was worth £200+.
Won’t be ordering again
11 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear the Mystery Box didn’t meet your expectations. The advertised value is based on the brands’ official RRPs, although we appreciate that online pricing and promotional discounts elsewhere can affect how that value is perceived.
Our mystery boxes are designed to offer a mix of products and discovery at a heavily reduced price point, but we completely understand your disappointment if the contents didn’t feel reflective of the advertised value for you personally. Your feedback has been shared with our team as we continue reviewing these boxes and the overall customer experience. 🎀
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