Rock-Ola Jukeboxes Reviews 

We purchased a jukebox almost a year ago for our retirement. The jukebox has been bought and paid for since 07/25/2023. Neither my retailer or myself can get a direct answer on how long it will be before we receive the jukebox. I have been promised updates but never receive them unless I email an inquiry. The last communication was on Monday and I was told this, "I will be discussing your order with the team today so I will come back to you as soon as I can after that.” I did not receive any update. I emailed this morning and still have not received an update.

I have directly emailed Mr. Walder-Smith and cc’d him on all my correspondence. He has not responded to any of the emails. I have phoned numerous times with no return calls. The one time I was able to speak with someone they assured me the machine was in production. That was over a month ago.

I would have to make the same recommendation as other posters and avoid doing business with this company.

My experience with the Rock-Ola sales team has been positive. Cheron, who helped process the order, was a delight to chat with and was very helpful.

I have direct experience with how hard the manufacturing world was impacted by Covid, so I was well aware of long lead times and shipping delays. Fortunately for me, the jukebox shipped a little earlier than expected.

There was a miscommunication at the time of delivery, which did add some stress. I have a flight of stairs leading into my living space, and paid extra for a white glove delivery service so that the jukebox would be carried up. This fact was not communicated to the delivery driver until after departing, who was alone and could not lift the Jukebox himself. Thankfully, Alexander, the owner, was very communicative with me and helped refund the extra shipping fee so I could hire movers to lift the Jukebox at a later date. Alexander made it very clear that I could call him at any time with issues moving forward, and that he was eager to do the right thing.

The jukebox arrived in great condition, and is absolutely beautiful! I still have to get it moved and set up, but so far I'm very excited to be a new Jukebox owner.

I ordered a juke box over 2 years ago. I have been constantly told that parts are hard to get or they came in wrong. Just one story after another. I have been promised delivery in just a few months. now its over 2 years and I can't even get an update or any call backs.I guess my next step is to file a complaint with the better business bureau.I would definitely not recommend ordering a juke box from rock-old.

Games Room Company. Wonderful Rock-Ola Bubble Tube Juke Box. The machines does everything I had hoped for, looks really good & is a great feature to the room. I have owned the Rock-Ola for over a year & the whole family enjoy the music. Alexander has been extremely helpful and most informative and I cannot praise him enough

We have purchased a jukebox and couldn’t be happier with it! From initial enquiry through to after sales support our experience has been excellent. Would happily purchase from again.

Scammers!!!!!!!!!!
Do not order
I totally relate to previous review
I ordered Jan 23 for my own Christmas present
I got fluff responses when I contacted off/ on
Now over a year later and out my charged 10k and NO product. Just ghosted me….
They now have just quit responding past 3 months
I tried to buy American. Guess this company just doesn’t care anymore
Shop for another brand…not this one

Jukebox took ages to be built but the good news is that it arrived today!
Fantastic product so glad we ordered it.

After placing the order I received confirmation but never received the parts weeks later

Alexander was very friendly and helpful. He let me know that an included CD would give me the information needed to set up the jukebox. I know I can trust him to answer any questions that might arise.

Ordered over a week ago. A key for my cabinet is what I ordered. UPS says label created but still has not be picked up from Rock-Ola. I live 40 miles from Torrance. $15 shipping for a $11 cheap Chinese made key. Can’t even deliver 40 miles form the manufacture. I should have gotten of eBay. At least they offered 3 day shipping.

best jukebox

We sent the hard drive back to them to update the web feature to get the album covers. They send an old drive, last updated in 2012 and it didn't even fit our unit. Sent it back and asked for our original back (we had 8 years worth of music on it). He couldn't find it. Spoke numerous times with the lady in customer service. Terrible attitude. Received a call from Alexander, the owner. Said he would take care of the issue. Nothing was done. Last contact was August of last year. Ghosted completely and out $250.00 that was supposed to be refunded. Stay away from this company. And this started in May of last year.

There was alot of time that passed before my items shipped. I am working on a customer's machine and they are wanting to know why it is taking so long to affect repairs. I almost gave a 3 star review but I think it is probably closer to a 3.5 star rating.

We tried to cancel order 10 minutes after we placed order, we never heard back from them about cancel

Ordered my items,few days later they showed up at my door.
Excellent service

Trying to get anybody to help me get my brand new remote control (which I purchased online at rockola.com) would be great. Please call me at +15197543829

The customer service rep provided the correct information needed to place an order in a timely, efficient, and friendly manner.

The lady I spoke to was very knowledgeable as well as friendly and courteous