Good place to work
Good place to work. Fast paced and challenging but in all the right ways! Lots of progressional opportunities and a strong sense of community!
8 September 2025
Unprompted review
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Company details
Written by the company
ROCK is an IT consulting service trusted by household brands. Creating technology solutions tailored to your business needs. ROCK provides a broad range of technology services to our clients, including technology consulting, IT support, cyber security services, digital transformation, application development services, Data management solutions, AI services, automation solutions, Enterprise Networking, IT Infrastructure consulting, data centre services and business continuity solutions. To find out more, or to book a demo today, check out our website.
Contact info
27-28 Old Field Road, CF35 5LJ, Pencoed, United Kingdom
- 0344 272 2288
- hello@rock.co.uk
- rock.co.uk
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ROCK IT are super helpful
ROCK IT are friendly, professional, helpful, very efficient. I am a senior EA working for The Forward Trust and they have helped me to navigate my (new role) and assisted me whilst (mainly) WFH. They have helped in a number of ways. For example, with Word queries (in tables), organised updates for important Distribution Lists, assisted with sub-committee and Board meeting tech/info, helped with email view advice.
They are friendly and efficient on the telephone, assisting in the shortest time possible - to be efficient, but not curt.
I would not have been able to navigate my complex role without them, so thank you.
Merry Christmas to the whole team, but especially to Zachary and David!
23 December 2024
Unprompted review
Reply from ROCK
Thank you so much for your wonderful review! We’re thrilled to hear that our team, particularly Zachary and David, have been able to assist you with your role at The Forward Trust. It’s great to know that we’ve been able to help you navigate your responsibilities, especially while working from home.
We truly appreciate your kind words about our professionalism, efficiency, and friendly service.
Wishing you a very Merry Christmas and a happy New Year from all of us at ROCK! We look forward to continuing to support you in the future.
Gradually got worse and more expensive
We have used them for 5 years. The service gradually got worse, timeframes got longer and longer, backups weren't carried out and every time we were dealing with someone different. They would only be in touch when they wanted to sell you something. Items previous included in the monthly charge were suddenly charged as extras. Getting money from our account into their account seemed to be their sole objective even to the extent that they continued to try and take money out of it after we had agreed and settled all balances. We now have a smaller very responsive, knowledgeable and helpful outfit in their place. What a difference!
6 December 2024
Unprompted review
Reply from ROCK
Thank you for taking the time to share your feedback. We sincerely regret that your experience with us did not meet your expectations, particularly after being a client for such a long time. Providing consistent and reliable service is incredibly important to us, and we are sorry to hear that you felt this wasn’t the case.
We understand your concerns regarding timeframes, continuity in communication, and the clarity around charges. These are areas we take seriously, and your comments will be shared with our team to ensure we can learn from them and make improvements.
If there are any unresolved matters or further details you’d like to discuss, please don’t hesitate to contact us directly. We would appreciate the opportunity to understand more about your experience and to address any outstanding concerns.
We wish you all the best with your new provider and thank you again for your feedback.
I wouldn't use this company if their…
I wouldn't use this company if their ceo is treating his employees like slaves
9 July 2024
Unprompted review
Bad experience with Rock.
Bad experience with Rock.
We had been a customer with them for over 5 years, start with basic IT support. Everything went fine until 2 years ago they lure us with the so-call Detto backup, the idea of which was to auto-backup with our servers.
We told them the backup need to be on the right pc - they set up on the wrong pc and not only that, but also kept on charging us, which they said it's our fault that we hadn't informed them early enough, which is a lie!
We refused to pay and ultimately have to get solicitor involved to get the credit raised.
Ultimately it's not worth the hassle.
21 June 2023
Unprompted review
waste of money and time
Dont let them near your IT systems! That's all that needs to be said.
24 May 2022
Unprompted review
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