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See what reviewers are saying

Rated 5 out of 5 stars

Brian & Bob arrived at 9am to remove my old front door, prior to fitting my new Rock door. They worked so hard & so well together that it was fitted completely by 1pm. Brian then made sure I knew how... See more

Rated 1 out of 5 stars

Everyone that got burned by this store, the theiving owners home address's are 711 Drummond Dr Nashville TN & 9390 Cemetery Rd, Shreve, OH. Her & her business partners scammed me for thousands. Every... See more

Rated 5 out of 5 stars

Rock.com carries a wide range of music, sports, and pop culture memorabilia. Even better, though, are the frequent sales and promotions that Rock.com offers. Sign up for their mailing list, and you'll... See more

Rated 1 out of 5 stars

I was one of many affected by email transition. Shut account down early without notification. Never got account working right after transition. Cost my company thousands. Ask repeatedly for help o... See more

Company details

  1. Streetwear store
  2. Clothing Shop

Information provided by various external sources

Rock.com sources the most coveted licensed merchandise of music, culture, sports and entertainment, creating a one-stop-shop experience for fans worldwide. We sell only authentic merchandise so you can be assured you will receive high-quality products that support the artists you love! Our mission is to be extraordinary every time you shop at Rock.com!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

657 reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Fantastic Price, and speedy shipping! Will purchase from Rock.com again soon,

3 January 2018
Unprompted review
Rated 1 out of 5 stars

terrible customer service

terrible customer service. ordered a shirt mid-december for a christmas gift. no communication from the company and after multiple emails (they do not have a phone number) they responded that the item was “custom” and they show it as delivered. never received it.

31 December 2017
Unprompted review
Rock.com logo

Reply from Rock.com

Hi Jim,

We have reached out to you to find a resolution to the item that appears to have been lost in transit. Sorry for the hassle on your order.

Best regards,

Rock.com

Rated 1 out of 5 stars

Don't count on it!

I cannot attest to the quality of their product as I never received it. I ordered the item in mid-December with assurance it would be delivered for Christmas. Alas, it was never received and when I emailed the company to express my disappointment, I received an email staying that my order was cancelled. No "Sorry" or "Our Apologies," just "order cancelled, which obviously indicated it had not even been shipped yet. If you don't care if or when you receive your ordered item, then by all means order at your own risk!

Just to clarify, since there is not an option to respond to Rock.Com’s posting, the only communication received from them was an order acknowledgement and an order cancelled after I expressed my disappointment. As you can see, still no apology. Amazing.

28 December 2017
Unprompted review
Rock.com logo

Reply from Rock.com

Hi Joe,

Our Apologies!

We called and emailed you several times since the address you provided was incomplete. Please resubmit the order again with a complete address and an email address you monitor regularly in case any issues come up.

Happy Holidays!

Rock.com

Rated 1 out of 5 stars

one of the t-shirts is completely …

one of the t-shirts is completely useless. It seems that it has been used for years. The seams are broken and have many marks of wear. I bought this product to make a gift .. there is no way I can give something of such poor quality.

13 December 2017
Unprompted review
Rock.com logo

Reply from Rock.com

Hi Felipe,

We are very sorry about your experience. Please contact store@rock.com and we'll issue a full refund or store credit.

Again, our apologies.

Rock.com

Rated 3 out of 5 stars

Led Zeppelin Icarus jacket

Bought a Led Zeppelin Icarus jacket and the lining in BOTH pockets came ripped, buttons rip out fairly easily plus i noticed if you put alittle bit of pressure with your hands in the pockets the stitching on the shoulders will tear, they have agreed to send a new one so lets see how this one turns out i guess. Overall not the worst place to order from but the jacket is defiantly low qaulity an should be reduced in price big time.

6 December 2017
Unprompted review
Rock.com logo

Reply from Rock.com

Hi Duncan,

We apologize that the jacket was not satisfactory. We will be in touch to make things right.

Best regards,

Rock.com

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