never experienced a more horrible company than this, can't even process my payment, takes weeks to a month. Getting ad account is almost impossible. These morons can't even send invoice for 4 months!!... See more
Company replied
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See what reviewers are saying
Awful experience with these guys. They don't have anything to sell just looking to scam
They swiftly resolve any platform-related issues we encounter. Previously, our ads faced frequent rejections, but now, thanks to their help, we no longer have any problems whatsoever. Thanks to thei... See more
I tried to connect them as our budget for advertising is a big number. I see they write 4 million annually on advertisement can get special offer, but when I touched them, they said it wasn't annually... See more
Company replied
Company details
Written by the company
Rockads provides global brands and advertisers with reliable, high-scale advertising solutions across Meta, TikTok, Google, Bing, etc. platforms. We specialize in asset management, policy compliance, financial optimization, and technical support to accelerate our partners' growth. Operational excellence, security, and transparency are at the core of everything we do. Our focus is simple: empowering businesses to scale safely, transparently, and sustainably. With Rockads, you gain a partner committed to your long-term success, helping your brand move forward and stay ahead in a fast-changing digital world.
Contact info
Istanbul, Turkey
- support@rockads.com
- rockads.com
2.4
Poor
41 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful experience with these guys
Awful experience with these guys. They don't have anything to sell just looking to scam
5 May 2025
Unprompted review
their ad account dashboard having and…
their ad account dashboard having and error, i cant top up my ad accounts. They do not reply to me for 2 weeks! But keep posting on FB, what a horrible company.
2 December 2025
Unprompted review
worst of the worst ad account agency
worst of the worst ad account agency. I wait like 2-3 months for ad account, they reply they will check soon and let me know. And of course, they do not do ANYTHING. They are pathetic company with no respect to clients. Get away from them ASAP.
11 September 2025
Unprompted review
Quality and fast response and problem…
Quality and fast response and problem solving ability.
24 March 2025
Unprompted review
Reply from Rockads
Thank you! We're happy we could support you quickly and efficiently.
The Rockads Team
This service is really good
This service is really good, fast communication and problem solving
1 March 2025
Unprompted review
Reply from Rockads
Hi,
Thanks a lot for your feedback! We appreciate your support!
Best,
The Rockads Team
rockads team is the best service i…
rockads team is the best service i dealt with so far! Agent Melis and agent Muhammet are always there to help with any inconvenience
6 March 2025
Unprompted review
Please report their Facebook account…
Please report their Facebook account and their website.
So they can get taken down. They are scammer %100. They do not reply and they take your money.
Report on fb as scam and fraud. Only takes 15 seconds
26 November 2024
Unprompted review
Reply from Rockads
As one of the leading advertising agencies in the region, we collaborate with major platforms like Meta and proudly serve over 10,000 active clients with top-quality services. Customer satisfaction is our priority, and we are committed to resolving any concerns.
If you need further assistance, please don’t hesitate to reach out to us at support@rockads.com. We’re happy to help!
Best regards,
Rockads Customer Relations Team
Please avoid this website please.
19 November 2024
Unprompted review
Please please don't use them %100 SCAM
Please please don't use them! They are scam. I have 2 other friends been scammed by them.
28 November 2024
Unprompted review
Reply from Rockads
We’re sorry to hear about your concerns. We always strive to provide transparent and high-quality services to our clients.
If you or your friends have experienced any issues, we would love the chance to investigate and resolve them directly. Please reach out to us at support@rockads.com so we can better understand the situation and provide assistance.
We appreciate your feedback and are here to help.
Best regards,
i never seen such a very very very slow…
i never seen such a very very very slow support, lazy company
1 July 2024
Unprompted review
Reply from Rockads
Hi Rose, we're really sorry for what you've experienced.
We're profoundly committed to provide the best ad account service possible. Our support team's KPI is to get back to you within the same day in work days.
If you can specify the problem you had or reach out to us at support@rockads.com, we'd be more than glad to assist you. Nothing is more appreciated than customer feedbacks to us, we'll do our best to improve accordingly.
Sincerely,
Rockads Team
We were working with their ad account…
We were working with their ad account then out of the blue we lost access to it , we can't top it up and they hold our domain name hostage now because if we create another account it will get suspended as circumventing policies on Google Ads , customer support ghosts you after you inform them of this problem avoid at all costs
9 June 2024
Unprompted review
Reply from Rockads
Hi Fahd,
We are very sorry for the inconvenience you’ve experienced.
We are deeply committed to offering the best possible ad account service. If you could let us know the specific issue you encountered or contact us at support@rockads.com, we would be more than happy to assist you. Customer feedback is incredibly valuable to us, and we will do our utmost to improve based on your input.
Sincerely,
The Rockads Team
BIG SCAM NEVER Deals with them
I have applied for an account and get to wait more than a month to get my account approved, after that i have loaded my account with balance and start advertising, 2 days later my google ads banned and i requested refund to run another account but they keep just not responding to my emails and messages, they are scamming ppl, don't deal EVER with this company! i lost money and didn’t get the service they are promoting!
1 June 2024
Unprompted review
Reply from Rockads
The experience stated in this comment does not reflect reality. In case of a misunderstanding, please contact us at support@rockads.com so that we can assist you.
never experienced more horrible company!!! AVOID AT ALL COSTS
never experienced a more horrible company than this, can't even process my payment, takes weeks to a month. Getting ad account is almost impossible. These morons can't even send invoice for 4 months!! They keep forwarding to some departments which not exist, and they never reply again. Their support is less than 0. If you respect yourself and your business, avoid these morons.
8 April 2024
Unprompted review
Reply from Rockads
Hi Titas, appreciate your valuable feedback.
However, our payment processing via cc is instant and our KPI is to help with ad account related inquiries within the same day. If you can specify the problem you had, we'd love to help you.
Wish you high ROIs with your advertisement endeavours.
Best,
I will join reviews below
I will join reviews below. It's a scam. Accounts pending extremely slow, for weeks. Tech support doesnt work at all, just template answers. No withdraw if accounts ban, they just ignore you. Don't use Rockads, the don't know what "service" means. Just grab money and dissapear
3 April 2024
Unprompted review
Reply from Rockads
The experience stated in this comment does not reflect reality. In case of a misunderstanding, please contact us at support@rockads.com so that we can assist you.
Scammers Rock ADS!!
I waited 30 days and am waiting for them to return my money, my advertising account was banned, and technical support withdrew the money to my credit account, and I told them to withdraw the money to my card, 30 days ago, They said that they did it, and you need to wait, and I wait and wait, I write to them in technical support, they simply ignore me, I do not advise working with this service
8 April 2024
Unprompted review
Reply from Rockads
We deeply apologize for the inconvenience you've faced with our service. We're working diligently to address your refund request and improve our customer support. Your satisfaction is our top priority, and we're committed to resolving this issue promptly.
There might be some misunderstandings, but we are always here to help.
If you have any further concerns or need assistance, please contact us directly at support@rockads.com
Thank you for your understanding.
Best regards,
Accounts Pending For WEEKS and Don't Refund
Accounts Pending For WEEKS. Support does not work. After my accounts is banned and i want to withdraw my money back do card - just ignoring me. I dont know is this a scam or they just dont know how to work - anyway avoid using Rockads.
1 April 2024
Unprompted review
Reply from Rockads
Dear Bari,
We apologize for the delays you experienced with your accounts and the lack of support you received. We take your feedback seriously and are working to improve our processes.
Regarding your refund request, we apologize for any inconvenience caused by the delay. Please rest assured that we take refund requests seriously and are committed to resolving them promptly.
We appreciate your patience and understanding in this matter. If you have any further concerns or require assistance, please don't hesitate to contact us directly at support@rockads.com
Thank you for bringing this to our attention.
Best regards,
biggest scam out there
This company is a scam they steal my money and get disappeared avoid them at any cost.
3 April 2024
Unprompted review
Reply from Rockads
Dear Trustpilot Users,
This review has unfortunately been posted by a customer whom we have not been able to resolve issues with, who has repeatedly created multiple accounts to leave various negative comments about Rockads on Trustpilot. Such actions overshadow the honest feedback of our other customers and damage our brand’s reputation. Legal proceedings are ongoing regarding this matter, and appropriate steps are being taken.
Nevertheless, we apologize to all our customers who have been affected by this negative portrayal. Customer satisfaction is our top priority at Rockads. As one of the largest advertising agencies in the region, we partner with many major advertising platforms, including Meta, and serve over 10,000 active clients with high-quality services.
At Rockads, we also offer the highest standards in the security and speed of financial transactions. Customer balances are processed instantly using the most advanced financial technologies.
For any questions or concerns, please contact us directly. We are always open to feedback from our valued customers to improve our services.
Best Regards,
Rockads Customer Relations Team
SCAM!!!
The biggest Scam Out There, AVOID THIS COMPANY THEY ARE SCAM ME IN $15K+
THEY WILL JUST SCAM YOU AFTER YOU SEND THEM THE MONEY THEY WILL GET DISAPPEARED AND STOP RESPOND TO YOU AVOID THIS SCAM COMPANY AT ANY COST.
3 April 2024
Unprompted review
Reply from Rockads
Dear Trustpilot Users,
This review has unfortunately been posted by a customer whom we have not been able to resolve issues with, who has repeatedly created multiple accounts to leave various negative comments about Rockads on Trustpilot. Such actions overshadow the honest feedback of our other customers and damage our brand’s reputation. Legal proceedings are ongoing regarding this matter, and appropriate steps are being taken.
Nevertheless, we apologize to all our customers who have been affected by this negative portrayal. Customer satisfaction is our top priority at Rockads. As one of the largest advertising agencies in the region, we partner with many major advertising platforms, including Meta, and serve over 10,000 active clients with high-quality services.
At Rockads, we also offer the highest standards in the security and speed of financial transactions. Customer balances are processed instantly using the most advanced financial technologies.
For any questions or concerns, please contact us directly. We are always open to feedback from our valued customers to improve our services.
Best Regards,
Rockads Customer Relations Team
Over two weeks waiting for them to…
Over two weeks waiting for them to approve my ad account. Waste of time
1 April 2024
Unprompted review
Reply from Rockads
We are sorry to hear about your experience.
Due to increased demand in account requests, our teams are striving to respond as swiftly as possible. Rest assured that your request will be addressed promptly. We have shared your relevant feedback with our teams to improve the overall experience.
Thank you for bringing this to our attention.
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