Rockboxboutique 

Came across this site on Instagram as I loved this tartan outfit an influencer was wearing. Ordered the outfit and it said it would take around 3 weeks to come as they’re hand made which was fine. The clothes came within the time frame which was good however unfortunately were way too baggy and did not fit how I thought they would. The returns process on the site says you have 7 days to submit a return and the shipping is deducted which is to be expected although 7 days is a much tighter time frame then most companies, especially with COVID going on and delays with post. The site said I had to submit my return through my account so I clicked on the items I had purchased and selected that I wanted to return them and the reason. I then received a confirmation email that they had been registered as returns however I did not get sent a return label and there was no return label included with the clothes. Could not find an address anywhere online or on their website so I emailed them asking what their returns process was and if I needed a returns label, I did not receive a response. I also messaged them on Instagram and did not receive a response. The 7 day time frame was closing and I did not want an excuse for them to steal my money saying it came back over the 7 days and luckily I found a return address on a tiny sticker on the original packaging, so I sent the package back via 24 hour tracked delivery with a letter explaining, I also sent them another email. The clothes were signed for almost A week ago and I have not received acknowledgement they’ve received my return. I’ve emailed them over 5 times expressing my dissatisfaction at their terrible service, I’ve messaged a number of times on Instagram, commented on their posts without any response to a single one of my emails. The service is disgusting, they happily took my money and now are refusing to respond to me. DO NOT BUY FROM HERE. It’s scary they have a lot of followers on Instagram and are probably scamming thousands of people.