Our family has worked with Rocket Mortgage and now,Rocket Loan. I am a life-long working class family man and a grateful repeat client of Rocket entities Rocket has assisted our family through changes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Wow that was the most simple application and same day funding that I've ever experienced. Couldn't be more satisfied and thrilled. Thank you Rocket Loans. Will definitely be telling people about you g... See more
Company replied
I have a mortgage with Rocket Mortgage and recently spent all of 10 minutes securing a sizable loan through rocket loan. Money was in my account in less than 48 hours. The process was so simple for bo... See more
Company replied
Emily was one of the best customer service reps I have had the pleasure of connecting with in years. She was very pleasant, knowledgeable and made an uncomfortable process MUCH more comfortable. She i... See more
Company replied
Company details
Simple. Fast. Personal Loans.
Rocket Loans provides clients with a simple and fast personal loan experience. With loan amounts ranging from $2,000 to $45,000, our Rocket-fast technology can help cover any big or upfront costs in your life, including:
- Debt Consolidation
- Home Projects
- Auto Loans
- Unexpected Expenses
- Special Occasions
Rocket Loans has a simple online application process, fast funding and easy payback plan. Explore how a personal loan can help you achieve more on our website.
Visit RocketLoans.comStill unsure how we can help? Visit our Learning Center for educational articles, loan tips, checklists and more:
Read Our Blog
We like to think that our greatest asset is you – our clients! Let us know how we’re doing. Share your Rocket Loans story by leaving us a Trustpilot review. And if you are experiencing servicing issues or need help personalizing your loan experience, we’re here to help make things right.
Talk To UsWe’re also in good company. Are you looking for Rocket Mortgage? Our sister company offers different loan and home products, including mortgages. If you recently bought or refinanced your house through Rocket Mortgage share your experience using the review link below.
Review Rocket Mortage
All personal loans are made by Cross River Bank, a New Jersey state chartered commercial bank. Member FDIC, Equal Housing Lender.
Contact info
1050 Woodward Ave., 48226, Detroit, United States
- (800) 333-7625
- Support@RocketLoans.com
- rocketloans.com
4.9
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rocket Loans has the best customer…
Rocket Loans has the best customer service agents I've ever dealt with. They're helpful, give you all of your options and are kind. It's so hard to find good customer service people! You guys have done that.
2 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Best Process Design Ever!
That was so well designed and the easiest process ever. Seriously. Each step was a piece of cake!
31 March 2026
Reply from Rocket Loans
Hi Ben,
We're thrilled to hear the Rocket Loans process was easy and straightforward for you. Our team works hard to make every step simple and stress-free, so it means a lot to know we hit the mark. We appreciate you taking the time to share your experience – and we're here if you ever need us again!
Process was extremely EASY!
1 April 2026
Reply from Rocket Loans
Hi Angelo,
Thanks so much for sharing your experience! We're glad the Rocket Loans process was quick and easy for you. Speed matters when you need funds fast, and we're happy we could deliver. We appreciate you taking the time to leave this review – it means a lot to our team!
Easy process
Easy process. Very helpful customer service received when needed during process.
1 April 2026
Reply from Rocket Loans
Hi Jacqueline,
We're so glad the Rocket Loans process was easy for you. It's great to hear our customer service team was helpful when you needed them – we know having the right support makes all the difference. We really appreciate you sharing your experience!
Whenever I called with questions
Whenever I called with questions, the staff was very kind and helpful! They were very patient with me too!
1 April 2026
Reply from Rocket Loans
Hi Amy,
We're thrilled to hear our team was kind, helpful and patient with you. We know that questions come up, and we're always here to help make things easier. Your feedback means a lot to us – and to the Rocket Loans team who helped you!
Another stupid company!
I'd give this company zero stars if I could! They're just another POS greedy loan company who lies to you. I have an extremely stable income and over 700 credit score, yet they still deny me a loan. There is no reason I should be denied. Of course, they're full of excuses. A perfect income and great credit doesn't qualify? Super ridiculous! Companies like these are hella stupid!
1 April 2026
Unprompted review
Reply from Rocket Loans
Hi Joseph,
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration with the loan decision, and we understand how disappointing this must be. We want you to know that lending decisions are based on a comprehensive review of multiple factors to ensure we're setting our clients up for success. While we can't discuss specific details publicly, we'd love the opportunity to help provide clarity. We're here to help! Our team can be reached at 800-333-7625 and is available Monday-Friday 9:00 a.m. to 7:00 p.m. ET, Saturday 9:00 a.m. to 6:00 p.m. ET. We appreciate your interest in Rocket Loans.
Better than Credit Card Interest
The rate was 10.48%, much lower than the credit card interest rate of 28%. I used Rocket Loan to pay off the card. The monthly payments were reasonable, auto-deducted, and the loan was paid off in a few years. The dashboard is easy to navigate.
1 April 2026
Unprompted review
Reply from Rocket Loans
Hi Diane,
Thank you for sharing your experience! We're so glad Rocket Loans helped you save on interest and pay off your credit card debt. It's great to hear the monthly payments worked for you and that the dashboard made it easy to stay on top of everything. Congrats on paying off your loan – that's a big accomplishment!
The process is easy to follow
The process is easy to follow. They make everything in the application process clear. It is also fast. Choosing auto payment streamlines the process, and provides a discount. This is my third loan with them, and I have been very pleased. I would recommend them to my firends and family.
1 April 2026
Reply from Rocket Loans
Hi Andrew,
Thank you so much for this amazing review – and for being a loyal client! We're thrilled this is your third loan with Rocket Loans. It's great to hear the process has been easy, clear and fast each time, and that auto payment has worked well for you. We really appreciate you recommending us to your friends and family. That means the world to us!
Fast and easy Approved for way more…
Fast and easy Approved for way more than I needed and the interest rate is great so I can payoff high interest cards
31 March 2026
Reply from Rocket Loans
Hi Mary Ellen,
We're so glad the Rocket Loans process was fast and easy for you. It's awesome that you got a great rate and can use it to pay off those high-interest cards – that's a smart financial move. We're here to help you reach your goals!
The process was quick
The process was quick. The application seamless. The approval was so fast. I am totally satisfied with the payment.
I would highly recommend them to assist you with your financial needs.
And the Representative Crystal was so helpful and polite.
31 March 2026
I'm thankful for the loan
I'm thankful for the loan. However, the payments and interest rates were too high!
25 March 2026
Unprompted review
Reply from Rocket Loans
Hi WM,
Thank you for taking the time to share your feedback! We're glad Rocket Loans could help you get the funding you needed.
We understand that managing loan payments and interest rates can be challenging, and we appreciate you being upfront about your concerns. While interest rates are determined by several factors – including credit profile, loan amount and market conditions – we're always here to help you explore your options.
If you'd like to discuss ways to better manage your payments or learn more about your loan terms, our servicing team is ready to help. We're available Monday – Friday, 9 am – 7 pm ET; Saturday, 9 am – 6 pm ET at (313) 230-5233 or via email at Servicing@RocketLoans.com. We appreciate your business and hope we can continue to support you on your financial journey.
Reply from Rocket Loans
Hi Machelle,
We're honored that you'd recommend Rocket Loans to others. That means the world to us! We truly appreciate your business and your trust.
It was quick and fast
It was quick and fast. Of course, when taking a loan we need to know that you will provide information. Having said that, I am very pleased with Rocket Loans!
30 March 2026
Reply from Rocket Loans
Hi Dinesh,
We're thrilled to hear that Rocket Loans made the process quick and easy for you. You're absolutely right – providing information is an important part of getting a personal loan, and we appreciate your understanding. We're so glad we could help, and we truly appreciate your business!
Quick and easy process
Quick and easy process. Great way to get the money that you need, when you need it.
30 March 2026
Reply from Rocket Loans
Hi there,
We're so glad Rocket Loans made it quick and easy for you to get the money you needed. That's exactly what we're here for – to help when you need it most. We really appreciate your business!
Quick easy and better terms than most 😁🤙
30 March 2026
Reply from Rocket Loans
Hi Robert,
We're thrilled to hear that Rocket Loans made the process quick and easy for you. And we love that you found great terms – that's what we're all about! We truly appreciate your business and your recommendation!
I was looking for a way to pay off my…
I was looking for a way to pay off my credit card debt. The process was easy. I am thankful to Rocket Loans for approving my application.
27 March 2026
Unprompted review
Reply from Rocket Loans
Hi Michelle,
Thank you so much for taking the time to share your experience! We're thrilled to hear that the process was easy and that we could help you reach your goal of paying off your credit card debt. That's exactly what Rocket Loans is here for – to make getting a personal loan simple and straightforward when you need it most. We're honored you trusted us with your application, and we hope this loan helps you on your journey to greater financial freedom. Congratulations on taking this important step, and thanks again for choosing Rocket Loans!
Excelent service
29 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.