“I want to express my appreciation for your hard work on the Salary. Your dedication, attention to detail, and creativity really effective. THE BEST PART:: Everything clearly mentioned in salary s... See more
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I'm not happy at all with the service at all . Agency City side solution payed me only for one day with lower rate and 4 days was missing . I should get payed today but I didn't received nothing , eve... See more
Company replied
I don’t understand why they are called rocketpaye when my salary was 3 weeks overdue. They made no attempts to try and solve the issue and even after receiving my payment I was not notified at all. I... See more
Company replied
Consistently notified of correct weekly pay which is always paid on time. Payslips are day to read provided timely in each week. End of year tax advice provided timely and accurate. Service charge... See more
Company details
Written by the company
A transparent and trustworthy umbrella company that pay contractors and temporary workers on behalf of recruitment agencies and Sub contractors across a multitude of sectors. We pay workers using a number of compliant payment methods such as PAYE, Umbrella and CIS. After recognising a series of failings from our competitors and problems contractors were simply having, just to get paid, we have built an infrastructure to ensure that our contractors and clients are happy and find our solutions simple and effective. We guarantee 2 things to our workers/ contractors and they are the following: 1) They will always be paid on time, every week 2) They can always contact us within business hours and expect a resolution
Contact info
Kings Court, London Road,, SG1 2NG, Stevenage , United Kingdom
- 01992929170
- info@rocketpaye.co.uk
- rocketpaye.co.uk
4.0
Great
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fast and reliable in terms of…
Fast and reliable in terms of contacting you for any assistance
15 March 2024
I'm not happy at all with the service…
I'm not happy at all with the service at all . Agency City side solution payed me only for one day with lower rate and 4 days was missing . I should get payed today but I didn't received nothing , even communications is very poor . I've contact with Juliana by WhatsApp and she didn't even bother to replay . SCAM
15 March 2024
Reply from Rocket Paye
Hi Wojciech,
We appreciate your frustration on this but unfortunately this is of no fault of our own. As a payroll provider, we can only pay on instruction by the agency. We have no say over timesheets or hours/ days that are signed off.
The contact you could not get hold of also works for your agency not Rocket, so hopefully this helps you understand Rocket Paye's role.
We hope you find a solution with your agency and it can be fixed for you.
Payment was on time great that you get…
Payment was on time great that you get a payslip and email.
9 March 2024
Amazing response times when calling
Amazing response times when calling. Never to happy to help, only given 5* as no 10*. Tip draw. Keep up the good work guys and girls
26 February 2024
Excellent communication, always on time
I have never reviewed an umbrella company, but Rocket Paye is excellent; the payslip is on time, and the bank transfer is never late, too.
29 February 2024
Thank you for sorting out the pay.
Thank you for sorting out the pay.
For it being on time..
And contacting me with concerning issues
so the right pay is received; hours worked
13 November 2023
SATISFACTORY
19 January 2024
Pleasing experience
Pleasing experience. Love getting text messages with my earninins. Very helpful stuff and easy to work with.
5 January 2024
No mucking about paid me when they said…
No mucking about paid me when they said and can't ask for more then that 👍
21 December 2023
I am stisfied with the service you provided
15 December 2023
…not paid
I went to work for an agency called city site solutions,only given a days work ,there was a mixup with my name ,so nearly 3 weeks later still not been paid.Its not rocket payes fault,its the agencies but the reason im giving 5 stars is that when i did ring rocket paye to see if my hours hadbeen submitted to them they told me no after i rang them a couple of times.When i did speak to them andeachtime it was the same lady she was very polite
and understanding
7 December 2023
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