Took travel insurance, then due to flight delay wanted to make a claim, but unable to do so as trough Website or phone (the phone number provided was not recognised) insurance policy number is not r... See more
Company replied
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See what reviewers are saying
Just upgraded our policy to Worldwide and spoken to the most lovely, helpful man who knew what he was on about . Got our policy changed for a great upgrade price as I’d spoken to a woman 2 days previo... See more
This review is based upon Rock's handling of an insurance claim. On my last holiday our had the misfortune to have our transfer from the airport to hotel delayed by a rock slide on the main road... See more
Could be better, to be honest. I had to beg and plead with them to provide me with my insurance documents by email at least twice - I don't why they didn't send them out automatically upon the purc... See more
Company details
Written by the company
ROCK Insurance Group offer travel insurance, gadget insurance and commercial insurance solutions.
Contact info
High Street 135, RH10 1DQ, Crawley, United States
- rockinsurance.com
4.4
Excellent
19K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and a good price and…
Great service and a good price and details clear to understand
24 January 2025
Prices so high for senior citizens
In intending to renew my travel insurance with rock insurance through Tesco travel after receiving good travel insurance at a good price for a pensioner with medical issues I find the prices have gone through the roof so sad we as pensioners cannot be treated more fairly, In all my years I have never claimed on travel insurance, Wish one of these larger companies would be the first to offer us a good deal.
30 January 2025
Thank you for providing my insurance it…
Thank you for providing my insurance it was so easy to get arranged and the price was excellent i could not have wished for more coverage than you have supplied thanks again rob Compton
30 January 2025
Easy to deal with
Easy to deal with. Good value for money. Straight forward. Would recommend.
29 January 2025
Wonted 440 insurance for two weeks…
Wonted 440 insurance for two weeks because I'm 75
27 January 2025
Reply from ROCK Insurance Group
Dear Lorraine,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance.
As I am sure you will appreciate, there are multiple factors that can affect the cost of a travel insurance policy. These include for example the age of a traveller, their medical conditions, the medical treatment costs in the country of travel and the type of policy i.e. economy, standard or premier.
Rock is priced competitively within the travel insurance marketplace and we continuously review our products and pricing to ensure that the company remains competitive at all times. We take all feedback regarding our products and services very seriously and thank you for raising your concerns. Your comments will be passed on to the relevant department.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
The online purchase of the policy was…
The online purchase of the policy was straightforward and offered the cover I was looking for. 5* Defaqto was essential for me and the premium was competitive in this category.
21 January 2025
Ease of Purchase
Filled in the form got a quote bought policy.
I will only find out how good they really are if I have to make a claim.
27 January 2025
Reply from ROCK Insurance Group
Dear The british potato,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance.
I am sorry to hear that you feel we are a fake company, I can assure you that Rock is a very real travel insurance provider for a number different companies. If you feel that you weren't covered with us then please call us on 01293 855 783 and we will be happy to go over this with you. I have also emailed a copy of your policy to the email address we have on file for you.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
Easy to book good value for money and…
Easy to book good value for money and very good levels of cover.
20 January 2025
Good booking experience
Very easy to book. Very competitive price. Didn't need to claim so cannot comment on claim process
20 January 2025
Really quick and easy to get a quote…
Really quick and easy to get a quote then continue with the purchase of the travel insurance. Great cover for an impressive price.
18 January 2025
50/50
I decided to add a couple of extra days to my holiday. But I had to cancel insurance as they were unable to amend my policy . And take out another even though I’m not travelling until August.Good customer service on the upside Maybe mine was a one off
18 January 2025
Earecommendedsy to follow web page
Easy to follow web page, competitive rates, no problems, recommended
20 January 2025
What I needed easy affordable
17 January 2025
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