Popped into Rockshop Hornby Christchurch and was looked after by Victor, who really knew his stuff and helped me choose the best options for what I needed. I spent a decent chunk of money but felt tot... See more
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See what reviewers are saying
I contacted Diane at the Lower Hutt Rockshop to get advice about purchasing an electronic drum kit to learn on. I'd done my research and settled on a Roland kit but was torn between the TD-07 or wheth... See more
The whole Napier team are so helpful. Dave especially was great with the kids, helping inspire a love of music, while also making it accessible. So cool that they could explore and learn. Really ap... See more
We visited the Whangarei store today to be greeted by Adam and Grayson who were very helpful with our guitar we needed strings and other services we are very happy with their customer service. Highly... See more
Company details
About Rockshop NZ
Written by the company
Far and away the biggest chain of it’s kind in New Zealand with – currently - 29 stores nationwide and growing, the Rockshop Group continues to expand both the number and size of its outlets and roster of the world’s best brands of Musical instruments and Equipment.
Contact info
100 Karangahape Road, Newton, 1020, Auckland, New Zealand
- +64 9 379 8609
- info@rockshop.co.nz
- rockshop.co.nz
4.6
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent service
Excellent service.
Great knowledge of items.
Friendly and extremely helpful.
Sylvia park & Manukau
24 January 2024
Friendly helpful staff
4 March 2024
Great service fast delivery have most…
Great service fast delivery have most items I need always shop here
3 March 2024
Great range of products but staff are…
Great range of products but staff are not very friendly
1 March 2024
Cause your company made it happen few…
Cause your company made it happen few Hick ups but we got there in professional manor
26 February 2024
ROCK ON ROCK SHOP…
The team at the Hamilton Rock Shop were very helpful,friendly. They went above and beyond to make sure I was happy. As I had to travel from Te Kuiti to pick up my sons Christmas present,they made sure everything was ready. Overall,a great experience,and I'm sure,I will be back for more purchases
20 December 2023
Impeccable service, always!
Have had nothing but good experiences buying from Rockshop. Always quick deliveries, customer service is absolutely impeccable. This is how you build loyalty with customers, and Rockshop has mine.
20 February 2024
Worst experience at Rockshop Wellington
Bout a year or so Ago Worst experience at Rockshop Wellington, had to fight for a refund,)when the whole thing could have been sorted out the first time.i was very poorly informed,staff are very lazy and are to busy In there own little world,very rude I indeed & lucky to get 1 star..Would not recommend to anyone.(native instruments 49 keyboard)
18 March 2023
Unprompted review
Reply from Rockshop NZ
Hi Clay, thanks for your feedback, we appreciate you letting us know. We'd love to get more information on this, as it occurred some time ago. If you would like to share more with us to help us, we'd love to hear it. You can also review our returns policy here: https://www.rockshop.co.nz/returns and help us identify how we can improve.
Very fast
Very fast, ordered online, I had an issue with product I had received (didn't work) within 2 emails an exchange was sorted. When I went into rotorua rockshop to exchange the product the staff were friendly and very helpful and had me sorted and on my way home in no time.
25 February 2024
The option of being able to choose what…
The option of being able to choose what I wanted when I walked into the Henderson branch. Service was outstanding. Had many brands to choose from and no pressure was put on me when I made my decision of the instrument I wanted. Can not thank you enough.(P.S,hubby loves his 50th present👌)
29 December 2023
Great service and knowledge
Great service and knowledge. Friendly and not pushy.
A great bunch of people to deal with!
19 February 2024
Palmerston North
Great guys and knowledgeable base!! The place to go for any Musical needs 👍🏻
22 February 2024
They didn’t have the keyboard we wanted…
They didn’t have the keyboard we wanted in stock and offered floor model
Wasn’t really wanting that, but took it when they offered $80.00 discount only because my son knew I was going to the shop to purchase keyboard
I didn’t tell him it was out of the window
The staff were friendly, and helpful
Got everything packed into the box nicely and it looked great
21 February 2024
very helpful
20 February 2024
Rockshop K road…
I bought a second hand guitar from trade me for my son and one of the pickups wasn't working. I took it to the guitar department of the Rockshop K Rd and they were truly amazing. We are so grateful they fixed it in one day It wasn't expensive and it's sounding awesome. Highly recommend taking guitars here to be fixed. The staff are really friendly and absolutely lovely. Thanks Adam!
22 February 2024
Unprompted review
Staff are very helpful and…
Staff are very helpful and knowledgeable, friendly atmosphere.
19 February 2024
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