Rockuniverse Reviews 122

Fantastic! I purchased an item of clothing for my daughter but there was an error with the size ordered, I contacted them and they immediately rectified it and my order was sent correct, the item is perfect and arrived within expected time frame,
Thank you so much
Highly recommend

Sadly I didn’t receive the item I ordered and paid for due to a software glitch. A good few days after I placed the order I received an email detailing my cancellation and refund. Then a second email explained that it had been a software issue. So there are no positives to my experience.

No updates, no replies, a total lack of information after ordering.

Stylish retro Def Leppard T with classic Triangle Logo great quality & fit

I ordered this jacket from another company (Backstage Originals - to be avoided at all costs!!) but it wasn't sent and it was tough getting my money back so I was a little skeptical about ordering it again.

I took a chance (for £39.95 instead of £56, I couldn't not try). I was given a Royal Mail tracking number and it arrived within one week.

The quality is amazing and I'm very happy with this jacket. It was very well packaged and arrived in good condition.

I'd recommend this company and I'll be looking to shop there again in future if I'm ever after band merch.

5 stars from me. 👍👍👍

Fantastic guys, really went above and beyond. Customer service is second to none I would highly recommend them to all

delivered my order for my disabled daughters birthday she’s so happy

Good quality & quick shipping

I ordered a Slipknot t-shirt at the end of August but have had no updates and it has not arrived. The company has not responded to any emails I’ve sent and I’ve been unable to access their website

Easy to deal with. Trusted seller. Product quality is good.

Still haven’t received it after 2 weeks, and no response to my emails asking how long it is going to take!

Two items from my order on 18th June, still not here and no one is replying to me via the website or email. Its ridiculous. I have sent many emails! They have now missed my daughters birthday, so I have asked for a refund. No response. I would never order from here again.

Item ordered & still not received, seems pretty pointless asking for a review !!!!!!
No indication given that it is on the way, but I have had an apology for the delay.
Just as well it’s a Xmas t shirt - roll on December.

great product fair prices would buy again.

Delivery was a little slow, also I received a mis print t shirt. Overall the t shirt is really nice and I love it so not much more can be said!

Hi
Fantastic!!! Enormously happy with my T. Had probs with address on package leading to some Kafkaesque machinations with Royal Mail, but unsure where the blame lies there. But have T now and joyously happy with it. Thank You!!!!!!✌️👍✌️👍✌️
Paul Tabram

48hr turnaround 😡 nope that didn't happen, the shirt was to be worn at my best friends funeral where i was a pallbearer. He was a devoted pink floyd fan. I feel like i kinda let him down.
Sorry guys I'm not impressed if it was any other event i wouldn't be bothered. But i was laying my best friend to rest that's disrespectful.

So far very disappointed, i will update this reveiw if anything changes.

Ordered an item and paid for next day delivery. Repeatedly receieved emails stating there was an issue and my order was delayed. Contacted the company asking for a refund on my postage. No response.

Finally receive an email stating its out for delivery. Track the package and see that it has been delievered to the wrong address. Double check the address on my order is correct, which it was. Unable to see if the address on the package was printed correctly so do not know if this is a fault with Royal Mail or Rock Universe.

If Royal Mail are unable to retrieve the package it is on Rock Universe to put in the claim to be able to refund me. As Rock Universe have not responded to any previous messages yet I feel that i will be out of pocket with no itema as I have no faith in their customer service so far.

Took ages to dispatch the item, which when it arrived is of a poor quality. Not overly pleased, was tempted to return.

Shipping was great and products were super comfy and high quality!!