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RoGallery Reviews 579

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TrustScore 5 out of 5

4.9

Art gallery
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting the impressive collection of artworks and the high quality of the pieces received. Many people also commend the efficient and secure delivery service, noting that items arrive promptly and are expertly packaged. The staff receives frequent appreciation for their professionalism, attentiveness, and helpfulness, making the overall service experience a joy for consumers. However, some customers also noted minor imperfections on their received items, such as a small scratch on plexiglass or slight ink marks and dimples on posters.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are delighted with their purchases, often... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the speed and efficiency... See more

Staff

Consumers find staff to be positive. Reviewers consistently praise the staff for being professional, helpful,... See more

Service

People report positive experiences with service. Customers consistently praise the fast, professional, and... See more

Quality

Customers had positive experiences with quality. Many reviewers were impressed with the artwork, describing... See more

Based on these reviews

Rated 5 out of 5 stars

Reliable gallery with a wide offer of both limited edition prints and paintings/drawings. I ordered two etchings by Roberto Matta from Italy and the staff member who assisted me helped me to solve pro... See more

Rated 5 out of 5 stars

Communication was slow at first. However, once we connected via email, Megan was most helpful and kind. I was excited to make the purchase of the Frazier print and will not hesitate to buy again...let... See more

Rated 5 out of 5 stars

Just purchased my 4th Charles Cobelle painting from RoGallery. I really wanted to add the painting to my collection but I didn't like the frame. RoGallery offered to swap out the frame for another... See more

Rated 5 out of 5 stars

A huge thank you to RoGallery! Excellent organization, attentive curators, and incredible support at every stage. You feel in good hands, and the selling process is a joy. I'm very pleased with our co... See more

Company details

  1. Art gallery
  2. Art supply shop

Written by the company

RoGallery is a unique force in the art world. We have been an art gallery, dealer, and auction house of over 35 years located in the vibrant Queens neighborhood of Long Island City in NYC. In this time, RoGallery has established its place in the New York City art world as a trustworthy and reputable source of modern and contemporary artworks. The gallery was founded in the early 1980's by Robert and Gail Rogal, who would become an art world power couple. They established themselves initially as limited edition print dealers by buying out the entire inventories of several major art publishing companies. Over the years their keen eye for superb artworks has expanded the collection to include thousands of original paintings, photographs and sculptures. The passion for collecting is still going strong today as we grow the RoGallery collection through purchases and quality consignments. Customers that are within driving distance or visiting New York City are encouraged to visit us at our 10,000 square foot gallery showroom. The gallery is by appointment only. Hours are Monday - Friday 10am - 6pm ET. Please let us know in advance of your visit what artworks you would like to see. Most items are onsite, but some need to be transferred to our location for viewing.

Contact info

4.9

Excellent

TrustScore 5 out of 5

579 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible Experience

Unfortunately I had a terrible experience with Ro Gallery. The purchase itself worked out fine. The issues started with the shipping from US to UK. The shipping service cost £180 which I paid to Ro Gallery. The piece was shipped using UPS but for unclear reasons it never arrived and was returned to the US.

Instead of being helpful however Ro then asked me to cover a full new shipment for another ~USD215. To me it is unclear whether UPS can even charge if they did not deliver but whether Ro got refunded or whether they made any attempts to claim money back from UPS is unclear. They simply commented to me that I could reclaim money from UPS (without having any contractual relationship with them).

As the piece is worth only worth some hundreds of $ i asked to be re-imbursed as oppose to ship it again. Ro Gallery offered that MINUS a 25% stocking fee (for 6 months) and charging all customs and charges for the packages.

I will now give up and end up with a loss of around $300 whilst Ro still has the piece of art to sell it again and keeps the "stocking fee" (and any potential re-imbursements they received from UPS)

11 December 2024
Unprompted review
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Reply from RoGallery

Hi Friedrich,
We understand your frustration and unfortunately, we were unable to refund the original shipping cost because we never received a refund from UPS. The delivery was unsuccessful because the import tax was not paid when the delivery was attempted. We then had to pay the import tax upon return to the US. For the second attempt to ship the work to you, we requested that you pay for the shipping because that goes directly to UPS, not Rogallery. After 10 months of holding the work for you, we issued you a partial refund. The refund did not include the original shipping cost because we never received a refund from UPS to give that money back to you, and there was a 25% fee which included the restocking fee, the cost of the import tax upon return to the US since it was not paid when they attempted to deliver it to you, and the cost of keeping the work on hold for you for 10 months. Normally, we do not issue refunds after 30 days after the purchase (this was 10 months after the purchase) but since this was an issue with UPS, we decided to go ahead with a partial refund. We hope you can understand.
Sincerely,
Rogallery

Rated 5 out of 5 stars

A tremendous work of art

A tremendous work of art - adequate descriptive information in listing - a reasonable price, with nice initial-purchase discount, and no mark-ups - extremely well packed and very rapid, cross-country shipment- fairly easily searchable website, although for the last couple of days (beginning of November, 2024) it is weirdly broken, and unsearchable… hopefully just undergoing maintenance, or something…?

28 October 2024
Rated 5 out of 5 stars

All around easy experience.

My order arrived quickly, it was well packaged and the artwork was exactly as described and pictured. I liked having the confidence that I could return it within 5 days if it was different than expected in person. Art can be a difficult thing to order sight unseen, but I am thrilled with piece!

14 October 2024

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