rokcar.com Reviews 

1
TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

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Rated 1 out of 5 stars

Did not honor their guarantee

I purchased a steering wheel cover from Rokcar. The package came quickly, but it was the wrong one and clearly not the one pictured on their website. Over the next few weeks I sent several emails to request a return shipping label and the correct product. The company does not offer a phone number or physical address. They ignored me. I tried Shopify since Rokcar's email comes through Shopify. Then I received a response from Rokcar asking for photos which I had already sent, but sent again. No response. I finally contacted my credit card company who investigated and found Rokcar at fault for not following their guarantee (100% satisfaction or money back). They refunded my money. It was a nasty experience and I will never purchase from them again. By the way, on the Rokcar website it says you can read the reviews of their company, but none are available.

23 January 2023
Unprompted review

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