Liam and his concierge team are so professional and knowledgeable. We always get contacted the same day when we have a query. Over 1,500 nights on board booked through ROL, everything has been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our fourth booking with ROL, and everyone is always friendly and knowledgeable when we call. We never feel that we are being rushed and there is no pressure to make a booking. They seem genuinely moti... See more
Company replied
ROL have just helped us to have an amazing holiday in Italy, with a cruise on Queen Victoria. The hotels (3) were really good. Clean, good sized rooms, efficient, friendly staff. Transfers were sup... See more
Company replied
ROL had an excellent offer on a Baltic cruise with Oceania. Morgan was very helpful and friendly talking us through cruising with Oceania (we’re experienced cruisers but not with Oceania). Morgan was... See more
Company replied
Company details
- #12 of 53 best companies in Cruise Travel Agency
- #10 of 38 best companies in Cruise agency
About ROL Cruise
Written by the company
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Written by the company
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Contact info
Lexden House, London Road, Lexden, CO34DB, Colchester, United Kingdom
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4.9
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent cruise offer and attentive…
Excellent cruise offer and attentive and friendly service
5 June 2026
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear that you were pleased with both the excellent cruise offer and the attentive, friendly service you received. Your kind feedback is greatly appreciated, and we look forward to helping you plan your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Good customer service
I felt the customer sales helpline was great. I can’t remember his name but the operator who booked our holiday was very helpful and gave good imformation. Felt the price was very good.
19 July 2026
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear that you had such a positive experience with our sales team and found the booking process helpful and informative. It's great to know that the service you received made planning your holiday easy and that you were pleased with the value of your booking. Thank you for choosing ROL Cruise. We hope you have a wonderful holiday. If we can be of further assistance, please do get in touch. Kind regards,
The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that you found our service helpful and efficient. Providing a smooth and enjoyable booking experience is always our goal, and we're pleased we could assist you. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
ROL staff are very knowledgeable
ROL staff are very knowledgeable, particularly when comparing cruise lines. Also, excellent at ensuring the cruise companies pass on any savings they are supposed to. The service from Billy Rusbridge is exceptional as he always goes the extra mile to ensure our booking is exactly as we want it to be, often advising on cabin positioning on the respective ship and escursion choices.
19 July 2026
Reply from ROL Cruise
Thank you for your kind review. We're delighted to hear that you've found our team knowledgeable and helpful when comparing cruise lines and securing available savings. We're especially pleased to receive your feedback about Billy, who will be thrilled to know that his advice and attention to detail have helped make your bookings exactly as you wanted them. Thank you for choosing ROL Cruise, and we look forward to assisting with your future travel plans. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Great Booking Experience
Billy sorted out my booking, answering all our questions and queries without fuss and very professionally and quickly. Overall a very good booking experience
19 July 2026
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear that Billy provided a professional and efficient service, answering all your questions and making the booking process straightforward and enjoyable. We'll be sure to pass on your kind feedback to him. Thank you for choosing ROL Cruise, and we look forward to helping you plan your next holiday. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Our fourth booking with ROL
Our fourth booking with ROL, and everyone is always friendly and knowledgeable when we call. We never feel that we are being rushed and there is no pressure to make a booking. They seem genuinely motivated to ensure we get exactly the cruise we want even if that means looking at different dates, or different stateroom categories and even a regional airport for our flights. On this occasion our thanks to Darren who needed to tie in the cruise element with a pre-cruise scenic railway holiday package whilst still being happy to look at deck plans to find us the perfect stateroom. The cherry on the cake was the little bit of extra discount given for the ROL cruise miles we earned on our last booking.
19 July 2026
Reply from ROL Cruise
Thank you for your wonderful review and for choosing ROL Cruise once again. We're delighted to hear that you've enjoyed the friendly, knowledgeable service our team provides and that Darren was able to help create the perfect package for you, from your scenic railway holiday to finding the ideal stateroom. We're also pleased you were able to make use of your ROL Cruise Miles for an extra saving. We truly appreciate your continued loyalty and look forward to helping you plan your next adventure. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
5 star service
17 July 2026
Reply from ROL Cruise
Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
not actually been on the cruise yet but…
not actually been on the cruise yet but the lady helping with my booking was very pleasant and helpfull getting me a great deal thank you
16 July 2026
Reply from ROL Cruise
Thank you for your kind review. We're delighted to hear that our team member was pleasant and helpful, and that they were able to secure you a great deal. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
booking
V helpful lady made booking the cruise v straightforward, though car parking could not be booked at the same time, which I thought was odd.
18 July 2026
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear that the agent was helpful and made booking your cruise a straightforward and enjoyable experience. We appreciate your feedback regarding the car parking and I will pass this on to the sales team. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're pleased to hear you found our team experienced and that they provided all the information you needed. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Agent Darren was superb
Agent Darren was superb. Friendly. Well briefed and quick off the mark. Deserves a bonus!
18 July 2026
Reply from ROL Cruise
Thank you for your wonderful review. We're delighted to hear that Darren provided such superb service. We'll be sure to pass on your kind comments – we're sure he'll be pleased to hear them! If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great servicel…
As soon as they answered the phone all our requests were met with cheerful efficiency Our cruise is now booked and we look forward to enjoying it in due course
17 July 2026
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear that your booking was handled with cheerful efficiency and that all your requests were met. It's wonderful to know your cruise is now booked, and we hope you have a fantastic time when you set sail. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're pleased to hear that you found the information provided helpful and that the included extras offered good value. We hope you have a wonderful cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Phones answered promptly
Staff very helpful and patient. Their knowledge of the offers and types of ships available which must be changing constantly is impressive. They are so polite and well mannered even under pressure to sort out problems. Well done.
17 July 2026
Reply from ROL Cruise
Thank you for your wonderful review. We're delighted to hear that you found our team helpful, patient and knowledgeable. Your kind comments about their professionalism and dedication, especially when resolving issues, are greatly appreciated and will be shared with the team. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that our team's experience made a positive impression. We greatly appreciate your feedback. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great service
Ollie was extremely helpful and knowledgeable during our booking . He was able to answer all our queries.
Second time we've booked with ROL and I'm sure it won't be the last!
17 July 2026
Reply from ROL Cruise
Thank you for your wonderful review. We're delighted to hear that Ollie was so helpful and knowledgeable throughout your booking and was able to answer all of your queries. It's especially rewarding to know that you've chosen to book with ROL Cruise again, and we're thrilled to hear it won't be your last! If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Easy stress-free service
Minimum wait for agent and easy to find what we were looking for. Booking process was extremely easy.
15 July 2026
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear that you experienced minimal wait times, found exactly what you were looking for, and that the booking process was quick and easy. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your kind review. We're delighted to hear that you found the booking process quick and easy, and that you were provided with all the information you needed. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Morgen resolved all our queries
Morgen resolved all our queries and made the whole process of booking straightforward and street free.
17 July 2026
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear that Morgen was able to resolve all of your queries and make the booking process straightforward and stress-free. We'll be sure to pass on your kind feedback. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your kind review. We're delighted to hear that our team was very helpful and made everything easy for you. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.