Roma Heating Reviews 79

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great team of staff allways willing to help, we have been using these guys for years & they never fail to do the right job. The materials are good quality & we have no need to look elsewhere. Keep up... See more

Company replied

Rated 5 out of 5 stars

We have laid 1000s of sqm of underfloor heating over the years and Roma are the best company we’ve dealt with, good fair trade prices, products of top quality, excellent technical backup, prompt deliv... See more

Rated 5 out of 5 stars

We've been using Roma as our exclusive underfloor heating supplier for over a decade now. Nothing is ever too much trouble. Deliveries are always prompt, and complete, and the service is second to non... See more

Company replied

Company details

  1. Heating equipment supplier
  2. Heating service
  3. Home improvement shop
  4. Kitchen Renovator
  5. Technical service

About Roma Heating

Written by the company

Roma Underfloor Heating – Quality You Can Feel Under Every Step

Why Choose Roma Heating?

At Roma Underfloor Heating, we’re passionate about delivering high-quality, reliable underfloor heating systems suitable for almost any floor covering — including tile, stone, wood, laminate, and carpet.

We don’t just supply products — we invest time, money, and expertise to ensure every system is fit for purpose, supported by trained advisers and a knowledgeable technical team ready to guide you every step of the way.

Our Promise to You

Your comfort and satisfaction are at the heart of everything we do. We pride ourselves on making your experience as smooth, enjoyable, and hassle-free as possible.

We know underfloor heating can feel overwhelming at first — that’s why we’re here to simplify the process, answer your questions, and give you confidence in your choice.

Expert Support at Every Step

Not sure where to start? No problem. Our underfloor heating specialists are just a phone call away, ready to help with advice, guidance, and product knowledge so you can feel secure in your decision.

Visit Us

Roma Underfloor Heating
Unit 9, Trojan Industrial Estate
Paignton, Devon
TQ4 7EP

Roma Underfloor Heating – Comfort From the Ground Up

High-quality, reliable heating systems designed to work under every floor type

At Roma Underfloor Heating, we provide premium underfloor heating solutions for tile, stone, wood, laminate, and carpet.

Our expert team is dedicated to making your experience simple and stress-free, offering the best products, trusted advice, and personal support every step of the way.

Visit us at Unit 9, Trojan Industrial Estate, Paignton, Devon, TQ4 7EP.


Contact info

4.8

Excellent

TrustScore 5 out of 5

79 reviews

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Rated 5 out of 5 stars

Great service

Great service! Excellent products

15 July 2024
Roma Heating logo

Reply from Roma Heating

Good morning Steve,

Many for choosing Roma Heating and for your great review!

All review we receive are greatly appreciated and help us grow as a company.

Please do not hesitate to get in touch for any upcoming underfloor heating projects.

Warm regards,
Mike
Roma Heating

Rated 5 out of 5 stars

Delivery slower than normal

Delivery was slower than normal, states next day delivery, but great communication with Graham and resolved

28 June 2024
Roma Heating logo

Reply from Roma Heating

Good Morning Andy,

Thank you for taking the time to write this review and sincere apologies for the delay on your order.

We understand how delays can impact the trade customer especially, and will always do our best, to ship orders on time and resolve delays as quickly as we possibly can.

Glad we got everything resolved for you and we will try and be better next time.

Your understanding and your loyalty to the Roma brand, is appreciated by all the team.

Warm Regards

Graham
Roma Heating LTD

Rated 5 out of 5 stars

Fantastic service from the team

Fantastic service from the team. I was struggling to find a waste for my en-suite shower. Roma were able to supply said waste in record time and at a fantastic price. Great communication throughout. Highly recommend them!!

21 June 2024
Unprompted review
Roma Heating logo

Reply from Roma Heating

Good Morning Tim,

Glad we could assist you with the waste for your shower tray.

Thank you so much for taking the time to review the service. From all the team at Roma Heating, it is greatly appreciated.

If you need any help in the future, please don't hesitate in contacting us again.

Warm Regards
Mike
Roma Heating LTD

Rated 5 out of 5 stars

Order one day

Order one day, delivery the next- what’s there not to like!

9 May 2024
Roma Heating logo

Reply from Roma Heating

Good Afternoon Simon,
Thank you for taking the time to write this review and for being a trusted installer of Roma Heating underfloor heating systems.
Always nice to read a positive review as customer satisfaction and speed of delivery are very important to our company ethos.
Warm Regards
Mike
Roma Heating

Rated 5 out of 5 stars

Top Notch Service!

So happy with my underfloor heating mat that has just been put in! Customer service was top notch when it came to recommending which matt I needed.

2 May 2024
Unprompted review
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Reply from Roma Heating

Good Morning Evie,

That's really good to hear and glad you are happy with your new underfloor heating from Roma Heating and the customer support you have received.

If you need any help in the future, please don't hesitate in contacting us again.

Warm Regards

Mike
Roma Heating

Rated 5 out of 5 stars

Very helpful

Very helpful, quick delivery 👍

15 April 2024
Roma Heating logo

Reply from Roma Heating

Good Afternoon Eddie,

Thank you for your order and for taking the time to review our service, which is much appreciated.

Hope you have a great weekend and please don't hesitate in contacting us if you need any further assistance.

Kind Regards
Mike
Roma Heating

Rated 5 out of 5 stars

I've phoned their technical support a…

I've phoned their technical support a couple of times, the most recent in order to help set the electronic timer for my underfloor bathroom heating. I spoke to Graham who took time and effort to go through the various functions and settings, thus ensuring the system was working at it's best. Result, the bathroom is not toasty and warm. This is service as it should be, thanks again to Graham, he's a valuable asset to the company!

10 January 2024
Unprompted review
Roma Heating logo

Reply from Roma Heating

Good Morning Rob,
Was a pleasure assisting you and really appreciate your kind words on the service you have received from all the team at Roma Heating.
Glad to hear we could help and you are pleased we your UFH system.
Warm Regards
Graham
Roma Heating LTD

Rated 5 out of 5 stars

Came in time

Came in time. Great. As ordered.

17 October 2023
Roma Heating logo

Reply from Roma Heating

Good Afternoon James,
That is great to hear and once again sincere apologies for the delay in the receipt of some of your parcels in your previous order.
Your feedback, whether good or bad is greatly appreciated and we look forward to assisting you again in the future.
Warm Regards
Graham
Roma Heating LTD

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. pricing and service is fantastic.
Kris

19 September 2023
Unprompted review
Roma Heating logo

Reply from Roma Heating

Good Afternoon Kris,
Thank you for taking the time to review our service.
Always a pleasure to dealing with you and Carl.
Warm Regards
Graham
Roma Heating LTD

Rated 5 out of 5 stars

Good support from technician and good…

Good support from technician and good product - underfloor heating control - but it's very expensive!

13 September 2023
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Reply from Roma Heating

Hi Alan,
Thank you for your order and for your positive, yet constructive feedback.
At Roma, we pride ourselves on our technical service and service to our customers.
Sorry to hear you feel the controller is expensive, we do try to offer as many options for customers needs and budgets.
Warm Regards
Beth
Roma Heating LTD

Rated 5 out of 5 stars

The guys at Roma Heating where great…

The guys at Roma Heating where great giving advice and generally making the process run smoothly.

26 November 2022
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Reply from Roma Heating

Thanks Steven, for your positive feedback. Much appreciated.
Warm Regards
Graham
Roma Heating LTD

Rated 3 out of 5 stars

I was told that the thermostats I…

I was told that the thermostats I ordered were compatible with my current ones. The new ones were wireless. I was not informed about how difficult it would be to connect them to my wireless network. I have to figure out how to reconfigure my current network in order for these to become compatible.

28 March 2023
Roma Heating logo

Reply from Roma Heating

Hi Mark,
Thank you for your order. We offer free technical assistance over the phone. If you are having problems connecting then please call our technical team or ask for myself. There are multiple ways the wi fi thermostats can connect to counter 2.4gHZ / 5gHZ or dual band frequencies. We are here to help.
Warm Regards
Rob
Roma Heating LTD

Rated 5 out of 5 stars
Roma Heating logo

Reply from Roma Heating

Thanks Andy, appreciate your time writing this review. Always a pleasure speaking to you and supplying the UFH to your projects.
Warm Regards
Graham
Roma Heating

Rated 5 out of 5 stars

Helpful

Staff are extremely helpful. They take time to understand your problem and get back as promised

1 January 2023
Roma Heating logo

Reply from Roma Heating

Good Morning P Jothilakshmi,
Your feedback is greatly appreciated and glad we could assist you.
Warm Regards
Graham
Roma Heating LTD

Rated 5 out of 5 stars

10 years plus of great service!!

We've been using Roma as our exclusive underfloor heating supplier for over a decade now. Nothing is ever too much trouble. Deliveries are always prompt, and complete, and the service is second to none. Very informed and helpful staff. I have never had any reason to shop anywhere else and would thoroughly recommend this company!

11 October 2022
Unprompted review
Roma Heating logo

Reply from Roma Heating

Thank you Mendip Conservatories for your positive feedback and for your loyalty over the years to Roma Heating.

Warm Regards

Rob
Roma Heating

Rated 5 out of 5 stars

Very easy and straightforward website…

Very easy and straightforward website to use.

14 September 2022
Unprompted review
Roma Heating logo

Reply from Roma Heating

We appreciate your time writing this positive feedback and thank you sincerely for your order.
Warm regards
Graham
Roma Heating

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