App unable to provide accurate recommendations for travel in Venice. Look elsewhere for transport information. Very polite customer support clerk sent an email with this advice: “…plea... See more
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See what reviewers are saying
I used to love this website and used it to plan complex journeys and it often helped out with ones that needed cabs or special transport. It was my travel go-to. Now it is a mess and it's hard to even... See more
Company replied
Shows „direct“ connections that simply do NOT exist (Vodice to Zadar Airport). After clicking the link you are redirected to a another site with totally different connections … confusing at best
Company replied
I ADORE this app! I am a planner by nature and profession, and I love being able to know our transportation options at every step. I appreciate the care and details provided - mode, cost, travel time... See more
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Company details
Written by the company
Rome2Rio is a trip planner that shows you every type of transport you need to get from door-to-door anywhere in the world. Type in two addresses, cities or landmarks and see a choice of journey options that stitch together flights, transfers, trains, ferries and buses. Where available, Rome2Rio connects you to external transport and accommodation companies to finalise and book your trip.
Contact info
Melbourne, Australia
- feedback@rome2rio.com
- rome2rio.com
3.1
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TRIPLE PRICE! DONT BUY via their suggestions
Prices for normal train tickets cost triple!!!
You guys are thieves. I find it unbelievable that an Austrian ÖBB train ticket that costs 12,50, sells via your website for 35.
Outrageous really. DON'T BUY YOUR TICKETS via the third party company Rome2Rio suggests. Obviously they make a great profit not suggesting the actual transport company with the lowest price and refer you to a horrendously costly third party.
5 March 2025
Unprompted review
Reply from Rome2Rio
Hi Nell,
Thanks for taking the time to leave this review.
The prices we showcase on our website are estimates only. We also don't directly sell tickets on Rome2Rio as this is handled entirely by our ticketing partners who we transfer you across to so they can help you with finalising your booking.
We would still like to look into this further for you. We kindly ask if you could email our support team at feedback@rome2rio.com with the specific date, time, origin and final destination of the ÖBB train ticket.
Best regards,
Tal
Rome2Rio Team
Always use Rome2Rio to find ways of…
Always use Rome2Rio to find ways of getting from one place to another all over the world. Find it very useful.
3 February 2025
Unprompted review
Reply from Rome2Rio
Hi A.Shilo,
It's great to hear we were able to make your travel plans easier.
We really appreciate your feedback and are looking forward to assisting you again in the future!
Best regards,
Tal
Rome2Rio Team
Very professional and humble
19 January 2025
Unprompted review
Reply from Rome2Rio
Hi Funny Asterik,
Thanks for your review and ongoing support!
Best regards,
Tal
Rome2Rio Team
Useful but expensive
It's good to find useful alternative flights, but the 15% commission fee, which makes every option significantly more expensive than the others, is unacceptable for an automated service.
5 February 2025
Unprompted review
Reply from Rome2Rio
Hi Laszlo,
Thanks for leaving this review.
Rome2Rio partners with GotoGate which allows us to showcase different flight ticketing options for your trip. This also includes the flight prices, which come directly from GotoGate.
We're not sure where you saw the 15% commission fee but to clarify we don't add any extra charges on top. If you believe you have seen a 15% commission fee please send a screenshot of this to our Support team at feedback@rome2rio.com.
Best regards,
Tal
Rome2Rio Team
Not even close to the real prices
I find your prices for traveling around the Philippines transportation or at least 65% off the real price you have to double it and then add some according to the prices that you have they're so low I wonder do I have an old version of Rome to Rio or is just the way it is?
3 February 2025
Unprompted review
Reply from Rome2Rio
Hi Chaz,
Thank you for taking the time to leave this feedback.
We would like to investigate this further so we kindly ask if you could email us feedback@rome2rio.com along with some examples showcasing these pricing inconsistencies.
Best regards,
Tal
Rome2Rio Team
Trip Planning
The ability to create a trip plan on the newest version of Rome2Rio is a welcome addition. Web support and answered questions are almost instantaneous. A great program for all travelers!
21 January 2025
Unprompted review
Reply from Rome2Rio
Hi R Labrie,
Thanks for taking the time to send this lovely feedback.
We're glad to hear that our Customer Support team was able to provide a quick resolution to the issue you faced.
Thanks for your continuous support, we look forward to serving you again.
Best regards,
Tal
Rome2Rio Team
So helpful
So helpful - prompt, kind and accurate information. I wasn’t able to find the answer anywhere else, so it was invaluable.
8 January 2025
Unprompted review
Reply from Rome2Rio
Hi Pam,
It's great to hear we were able to make your travel plans easier.
We really appreciate your feedback and are looking forward to assisting you again in the future!
Best regards,
Tal
Rome2Rio Team
Awesome app!
I’ve been using Rome2Rio for years now and its evolution has been terrific to watch. An awesome app that only gets better. A travel agent, researcher and planner in your hand.
16 January 2025
Unprompted review
Reply from Rome2Rio
Hi Michael,
Thanks for taking the time to leave this great review.
We're extremely proud of the product we have created and even happier to know that our customer's love Rome2Rio as much as we do.
We look forward to assisting you with your future travel plans!
Best regards,
Tal
Rome2Rio Team
overland world traveler
As an overland world traveler, I rate R2R as the extant best overview of travel routes anywhere in the world. They are not exhaustive for public transit especially local or arcane routes, or where routes are densely served. But they always offer a network of choices that can be refined to desire, and the website map can be used as an aid in this.
Bus, train and ferry schedules and prices are fairly accurate and consistent. They tend to update when significant routes go in or out of service. I find R2R useful for short hop connections between discrete terminals.
Driving routes typically suggest maintained well-traveled roads, and do not attempt to cover byways.
I find the air routes and prices not nearly adequate for either main routes nor for mosquito flights, but may be of help to someone who is air oriented. The hotel section is sometimes better than booking sites, though coverage is poor in outlying areas. Handoff to partner sites can be abrupt.
30 November 2024
Unprompted review
Reply from Rome2Rio
Hi Wallace,
Thank you for sharing your detailed feedback!
We’re thrilled to hear that you find our services to be a valuable resource for overland travel and route planning. It's great to know that our bus, train, and ferry schedules as well as our driving routes meet your expectations for accuracy and consistency.
We also appreciate your insights on areas where we can improve. We're constantly working to enhance our services so please keep an eye out throughout the year as we roll out new updates and changes.
Thanks again for your thoughtful review, and we’re happy to be a part of your travel planning. Safe travels!
Kind regards,
Tal
Rome2Rio Team
Rome2Rio is amazing site for travel within Europ
Rome2Rio is a great site for travel within Europe. It is very helpful for guidance especially when you are not having your own car and prefer to travel by public transport. It provides the information on all available travel options (including public transport) for any big cities, small town as well as small village within Europe. It also provides you the approximate cost of the travel using different transport modes. The information provided in the site is very accurate. It also accurate gives the local bus, intercity bus and train timings and numbers which makes the travel very easy. This information is not readily available and cannot be easily fetched from a google search. I highly recommend this site for jnter Europe travel.
27 December 2024
Unprompted review
Reply from Rome2Rio
Hi Supriya,
Thank you so much for the wonderful review!
It's great to know that the site’s detailed information on public transport, cost estimates, and schedules made your travels in Europe easier and more convenient.
We aim to provide accurate and accessible travel options for all, and it's fantastic to see that it’s made a difference for you. Your recommendation means a lot to us, and we're glad to have been part of your European adventure!
Safe travels, and we look forward to helping with your future trips!
Kind regards,
Tal
Rome2Rio Team
Fast response .
17 December 2024
Unprompted review
Reply from Rome2Rio
Hi,
Thanks for your review and ongoing support!
Best regards,
Tal
Rome2Rio Team
Excellent App and very easy to use
Currently using this App while on my trip in Amsterdam. The App has been such excellent tool and has helped us navigate the city both on buses, trams and taxis, so much so that we are considering using public services to get back to the Airport when we depart this week. Absolutely amazing app and very easy to use, without it we would be lost.
9 December 2024
Unprompted review
Reply from Rome2Rio
Hi Simon,
Thanks for taking the time to leave this great review.
We're extremely proud of the product we have created and even happier to know that customer's like yourself love Rome2Rio as much as we do. We're also glad to hear that we helped make your time in Amsterdam a stress-free one.
Thanks again for your review and continuous support.
Best regards,
Tal
Rome2Rio Team
Excellent transport chain service!
Excellent transport chain service!
2 December 2024
Unprompted review
Reply from Rome2Rio
Hi Kashmiri,
That's great to hear, thanks for choosing Rome2Rio!
We hope you had a great trip.
Best regards,
Tal
Rome2Rio Team
This is not a review as such how accurate are the distanced
This is not a review as such. I would like to know how accurate the walking distances are. Google maps are nowhere near accurate. I am planning a trip to London and Paris which will involve for me quite a bit of walking
21 November 2024
Unprompted review
Reply from Rome2Rio
Hi Jo,
Thanks for reaching out.
We would be more than happy to provide you with this information.
Please reach out to our Customer Support team at feedback@rome2rio.com and one of our friendly Customer Support agents will be more than happy to provide a breakdown on this topic.
Kind regards,
Tal
Rome2Rio Support
Great service
Great service. Prompt response. Courageous costumer service team.
18 November 2024
Unprompted review
Reply from Rome2Rio
Hi Abubakr,
Thanks for taking the time to leave this great feedback.
Our customer support team take great pride in the work they do and it's great to know they were able to resolve your problem.
Hope you enjoy your travels.
Best regards,
Tal
Rome2Rio Team
My favourite App
This is the most useful app when travelling. It's helped me find my way around so many unfamiliar countries.
9 November 2024
Unprompted review
Reply from Rome2Rio
Hi Ann,
That's great to hear, thanks for choosing Rome2Rio!
We hope you had a great trip.
Best regards,
Tal
Rome2Rio Team
I had problems with Rome2Rio app
I had problems with Rome2Rio app, it wasn't loading properly, so I deleted the app and tried to download a new one, but I can't do it, it doesn't download anymore on my Samsung Galaxy A54. It says, it's only available for older versions. What can I do, how to download the app ?
7 November 2024
Unprompted review
Reply from Rome2Rio
Hi Mantas,
Thanks for bringing this to our attention.
We've shared this feedback with our developers who are currently working on a fix for this issue. We expect that this issue will be resolved within the next week.
In the meantime you can use our mobile web product which offers the same great experience as our app.
We apologise for any inconvenience that this has caused.
Regards,
Tal
Rome2Rio Team
Poor
Poor.
They've never heard of Bournemouth Airport or Southampton Airport.
If I didn't know different, they would have sent me on a wild goose chase!
Makes you wonder what other airports they omit from your travel options.
20 October 2024
Unprompted review
Reply from Rome2Rio
Hi IM,
We're sorry to hear about your recent experience.
Having looked into it, we can see Rome2Rio shows flights from Bournemouth and Southampton airports.
These example routes are currently operating:
https://www.rome2rio.com/map/Southampton-Airport-SOU/Edinburgh-Airport-EDI
https://www.rome2rio.com/map/Bournemouth-Airport-BOH/Palma-Mallorca-Airport-PMI
If you can email us your search details at feedback@rome2rio.com, we'll be happy to look into it further for you.
Best regards,
Tal
Rome2Rio Team
Rome2Rio is a fantastic travel planning…
Rome2Rio is a fantastic travel planning tool that excels in several areas:
Comprehensive Search: It provides detailed information on various modes of transportation, including flights, trains, buses, ferries, and driving routes. This makes it easy to compare different travel options.
User-Friendly Interface: The platform is intuitive and easy to navigate, allowing users to quickly find the information they need.
Global Coverage: Rome2Rio covers a vast number of destinations worldwide, making it a reliable resource for international travel planning.
Cost Estimates: It offers approximate costs for different travel options, helping users budget their trips effectively.
Integration with Booking Services: The site links directly to booking services, making it convenient to finalize travel plans.
16 October 2024
Unprompted review
Reply from Rome2Rio
Hi Ashraf,
Thanks for taking the time to leave this amazing review.
Designing a website and app to be accessible to all users is an important goal. It's great to know that we made your researching and booking experience a stress-free one.
Thanks again for your kind words and we look forward to helping you plan and book your next trip.
Best regards,
Tal
Rome2Rio Team
I accidentally permanently deleted a booking
I accidentally permanently deleted a booking and went into panic mode. I need not have stressed a quick email to Rome2Rio and all was sorted instantly. Thank you so much for you fabulous service.
7 October 2024
Unprompted review
Reply from Rome2Rio
Hi Debra,
Thanks for taking the time to send this lovely feedback. We're glad to hear that our Customer Support team was able to provide a quick resolution to the issue you faced.
Thanks for your continuous support, we look forward to serving you again.
Best regards,
Tal
Rome2Rio Team
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